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The ITSM Process Specialist will manage all Major incidents and some lower priority incidents through their lifecycle and in compliance with established OLAs. Under minimal supervision, the IT Service Management (ITSM) Process Specialist II is responsible for working with Process Managers and stakeholders to identify improvement opportunities and bring understanding and discipline to these processes through quality control, training, and documentation.
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Assist in implementing and overseeing IT Service Management (ITSM) processes, such as Change Management, Problem Management, and Incident Management. ITSM Knowledge: Solid understanding of ITSM processes, including Change Management, Problem Management, and Incident Management.
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Knowledge of IT Service Management (ITSM) processes and ServiceNow ITSM module. Project Delivery Specialist II - ServiceNow Portal App Developer. ServiceNow certifications, such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS.
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NICE TO HAVE Experience using a Ticketing system / RMM Tool and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
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Experience using ITSM ticketing system (ServiceNow preferred) Possess one or more of the following cybersecurity certifications: CompTIA Security+; CompTIA Cybersecurity Analyst (CySA+); CompTIA Advanced Security Practitioner (CASP+); Cisco Certified Network Associate – CCNA exam 200-301; Certified Ethical Hacker (CEH); Certified Information Systems Security Professional (CISSP.
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Hands on experience working in ITSM tools like Service Now, Remedy etc. Take ownership and responsibility of queries, issues and problems and document it in the ITSM Tool. Good Knowledge in Intune tool Device enrollment.
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Good Knowledge in Intune tool Device enrolment. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India. Handling all the Inbound calls, chat and emails in service desk.
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This role supports the IT Service Management (ITSM) team’s Service Asset and Configuration Management (SACM) initiative by modeling, creating, and analyzing reports within ServiceNow. This role supports the IT Service Management (ITSM) team’s Service Asset and Configuration Management (SACM) initiative by modeling, creating, and analyzing reports within ServiceNow.
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Ensure all phases of Service Operations are coordinated, monitored, logged, tracked, and resolved appropriately; responsible for development, maintenance, and integrity of ITSM software and all aspects of ITAM for enterprise and clinical users.
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Familiarity with ITIL processes and ServiceNow ITSM applications. Our direct client has an opening for an ITSM ServiceNow Engineer position # 1164. As we transition our IT Service Management platform from Cherwell to ServiceNow, this position will develop and deploy custom applications and enhancements within the ServiceNow platform using the App Engine toolset.
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We have an immediate need for a contract ITSM Change Manager to join one of the nation’s largest independent automotive parts retailers. ITSM Change Manager (Hybrid) Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
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This includes building of new capabilities as well as operational support in adherence with Banner ITSM standards. Assembles feasibility studies, request for information/proposal (RFI/RFP) and return on investment (ROI) calculations in defense of these budgets.
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While this role focuses on HRSD and LSD, there's opportunity to learn and engage across multiple value streams including ITSM, APM, CMDB, and more. Become a part of our caring community and help us put health first.
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Monitor ITSM (ServiceNow) assignment groups and apply troubleshooting needed to resolve requests. Preferred Qualifications:•Experience with: SAP Application Support, Cisco Unified Computing Systems Platform, Cisco Unified Communications (Voice and Video) Systems, AT&T MPLS Networks, Office 365 Support are a plus.
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Candidate should have knowledge on ITSM tools like service-now or Remedy for incident, service requests or change managements. Collaborate with cross-functional teams to ensure the successful integration of ISV products with offerings, including [Microsoft technologies, e.g., Microsoft Defender, Sentinel, Intune, AI.
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itsm job in Phoenix, AZ
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