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They represent the image, products, and culture of Ulta Beauty and support the Experience Manager (EM) and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate culture), and process (operating procedures and compliance standards.
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Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. Support the services team by answering salon phone calls, addressing and resolving guest concerns, managing the services booking system, guest records and salon traffic flow, and suggesting add-on services when booking appointments and interacting with guests in the store and salon.
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Contribute to maintaining outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area. Provide exceptional guest service by acknowledging all Ulta Beauty guests in the Salon, Haircare, and Skincare areas of the store and offering friendly, prompt, and courteous service.
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Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
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Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate salon services and product knowledge.
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The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon.
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Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), retail shrink, and omni-channel sales as set by Ulta Beauty. Collaborate with managers, associates, stylists, and skin therapists throughout the store to help grow the business and support a well-rounded guest experience.
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Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals. Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
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Build the services business by informing guests of current promotions and events and confidently inviting them to try services (inclusive of boutiques and salon) while providing knowledgeable, professional product and service recommendations to guests.
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Develop guest relationships through in-person and over-the-phone interactions and provide appropriate retail and service recommendations. Continuous mobility throughout the store during shift.
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The Opportunity: The Experience Associate (Doll Hair Stylist) is located at the AG Retail Flagship Chicago location and reports directly to the Assistant Salon Manager. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few.
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If you answered YES, apply today for our Retail Assistant Store Manager Position! SalonCentric Retail Assistant Store ManagerDo you have a passion for people and delivering exceptional customer service.
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We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
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Set Clear Direction– You work alongside your store manager to establish and communicate a clear vision to your team. Drive the Business– You support your store manager in creating new approaches to increase sales and profitability by identifying opportunities and acting quickly to address them.
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Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System) In partnership with the EM, utilize the Ulta Beauty scheduling tools (e.g., services booking system, payroll management tools, Scheduling Opportunities Worksheet, and peak 25 hours) to recommend schedule adjustments that will maximize results.
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salon manager retail store assistant jobs in Phenix-city, Alabama
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