{"schemaVersion":"jobsearcher.job.v1","id":"affa51375aaf3ed7bb24929b","url":"https://jobsearcher.com/jobs/affa51375aaf3ed7bb24929b","canonicalUrl":"https://jobsearcher.com/jobs/affa51375aaf3ed7bb24929b","title":"Desktop Support Engineer","description":"Job Title : Desk Side Support Engineer / Desktop Support EngineerLocation : New York-Need to work from office 3 Days a weekLong term ContractJD :Role Name - Desk Side Support EngineerROLE_DESCRIPTION -Job Title: Desk Side Support Engineer / Desktop Support EngineerRole Summary: Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide Level-1/Level-2 desktop support for users.Install, configure, and maintain desktops, laptops, printers, and peripherals.Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.Respond to incidents and service requests within defined SLA timelines.Perform hardware diagnostics, part replacement coordination, and vendor follow-up.Support software installations, upgrades, and patch management.Assist with PC imaging, deployment, and user migrations.Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.Maintain asset inventory and documentation.Coordinate with L3 teams and infrastructure teams for complex issues.Conduct routine preventive maintenance and health checks on end-user devices.Provide technical guidance and user training when required.Required Technical SkillsWindows 10/11 AdministrationMicrosoft 365 / Office 365Outlook, Teams, OneDrive SupportDesktop & Laptop TroubleshootingActive Directory User AdministrationSCCM / Intune (preferred)Basic Networking (DNS, DHCP, VPN, LAN/WAN)PowerShell scripting (preferred)Ticketing tools such as ServiceNow or JiraHardware troubleshooting and replacement coordinationSoft SkillsExcellent customer service orientationStrong communication skillsProblem-solving and analytical thinkingAbility to work under pressure and meet SLAsTeam collaboration and coordination skillsTypical ExperienceDesk Side Support Lead: 8+ yearsSkills: Digital : Windows Virtual Desktop~Windows ServersExperience Required: 6-8RegardsBALAJI","company":"VMC Soft Technologies","rawCompany":"vmc soft technologies","city":"Ny","state":"WAL","isRemote":false,"isActive":false,"createdAt":"2026-07-07T10:16:31.385Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Engineer","description":"Job Title : Desk Side Support Engineer / Desktop Support EngineerLocation : New York-Need to work from office 3 Days a weekLong term ContractJD :Role Name - Desk Side Support EngineerROLE_DESCRIPTION -Job Title: Desk Side Support Engineer / Desktop Support EngineerRole Summary: Provide onsite and remote technical support to end users for desktops, laptops, peripherals, operating systems, business applications, and network connectivity issues. Responsible for incident resolution, service requests, hardware lifecycle management, and ensuring a high level of customer satisfaction.Key ResponsibilitiesProvide Level-1/Level-2 desktop support for users.Install, configure, and maintain desktops, laptops, printers, and peripherals.Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, OneDrive, and other enterprise applications.Respond to incidents and service requests within defined SLA timelines.Perform hardware diagnostics, part replacement coordination, and vendor follow-up.Support software installations, upgrades, and patch management.Assist with PC imaging, deployment, and user migrations.Configure and support network connectivity, VPN, LAN/WAN, and VoIP devices.Maintain asset inventory and documentation.Coordinate with L3 teams and infrastructure teams for complex issues.Conduct routine preventive maintenance and health checks on end-user devices.Provide technical guidance and user training when required.Required Technical SkillsWindows 10/11 AdministrationMicrosoft 365 / Office 365Outlook, Teams, OneDrive SupportDesktop & Laptop TroubleshootingActive Directory User AdministrationSCCM / Intune (preferred)Basic Networking (DNS, DHCP, VPN, LAN/WAN)PowerShell scripting (preferred)Ticketing tools such as ServiceNow or JiraHardware troubleshooting and replacement coordinationSoft SkillsExcellent customer service orientationStrong communication skillsProblem-solving and analytical thinkingAbility to work under pressure and meet SLAsTeam collaboration and coordination skillsTypical ExperienceDesk Side Support Lead: 8+ yearsSkills: Digital : Windows Virtual Desktop~Windows ServersExperience Required: 6-8RegardsBALAJI","datePosted":"2026-07-07T10:16:31.385Z","dateModified":"2026-07-07T10:16:31.385Z","hiringOrganization":{"@type":"Organization","name":"VMC Soft Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ny","addressRegion":"WAL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"affa51375aaf3ed7bb24929b"},"url":"https://jobsearcher.com/jobs/affa51375aaf3ed7bb24929b"}}