{"schemaVersion":"jobsearcher.job.v1","id":"afb5eaac564e5b137b520e8a","url":"https://jobsearcher.com/jobs/afb5eaac564e5b137b520e8a","canonicalUrl":"https://jobsearcher.com/jobs/afb5eaac564e5b137b520e8a","title":"CCTV Operations Technician","description":"Role : CTV System Operations Manager & Technician\nType : LongTerm\nLocation : Irvine, CA - USA - Need Local to USA\nIf any one interested, Reach me at kongarajaswanth@techifycare.us\nPosition Overview\nWe are seeking a highly skilled and proactive CCTV System Operations Manager & Technician to oversee, maintain, and optimize our physical security surveillance infrastructure. In this hybrid role, you will balance operational management with hands-on technical troubleshooting.\nYou will work closely with the Division Technology Lead to ensure all CCTV systems operate with high availability. Your core responsibilities will include managing the end-to-end lifecycle of support tickets in ServiceNow, diagnosing hardware and network issues, performing on-site physical repairs, and leading weekly status and escalation reviews.\nTicket Ownership: Ensure all CCTV-related issues, outages, and maintenance requests are promptly and accurately entered into ServiceNow.\nTriage & Assessment: Review incoming tickets to assess severity, impact, and root causes.\nCoordination & Escalation: Involve the appropriate internal IT teams, external vendors, or division stakeholders to ensure rapid resolution of complex issues.\nHands-on Technical Operations & On-Site Support\nPhysical Troubleshooting: Travel to local sites to physically inspect, diagnose, repair, reconfigure, or replace faulty CCTV hardware and peripherals.\nCamera Maintenance: Address and resolve camera-specific issues, including:\nConfirming camera fields of view and clearing physical obstructions.\nCleaning lenses and correcting image configuration faults (e.g., inverted video).\nChecking enclosure seals to protect against water penetration.\nTesting auxiliary connected infrastructure such as Uninterruptible Power Supplies (UPS).\nNetwork & Connectivity: Troubleshoot connectivity issues between cameras, network switches, and Digital Video Recorders (DVRs) / Network Video Recorders (NVRs).\nRemote Streaming Video Support: Investigate and resolve instances where viewing stations cannot remotely access or stream live/recorded video feeds.\nReporting & Governance\nWeekly Status Reviews: Prepare and lead weekly review meetings with the Division Technology Lead and stakeholders.\nAction Tracking: Showcase the current status of all CCTV systems, detailing actions taken, resolution steps, and clear paths for pending escalations.\nHigh Availability: Proactively identify system vulnerabilities or aging hardware to prevent downtime and maintain maximum system uptime.\nData Retention Auditing: Ensure storage configurations comply with IC's legal retention policies (30-day storage cap).\nAccess Control & Audit Logs: Manage user permissions (adding/removing user access) and routinely audit who has accessed or exported video footage.\nQualifications & Skills\nExperience & Education\nExperience: 3–5 years of experience in CCTV system administration, field technician work, or physical security operations management.\nITSM Tools: Proven experience using ServiceNow (or a similar ticketing system) for incident and problem management.\nTechnical Knowledge: Deep understanding of CCTV hardware, DVR/NVR architecture, IP cameras, analog systems, and Video Management Software (VMS).\nNetworking Basics: Solid understanding of networking fundamentals (TCP/IP, routing, switching, and PoE) related to video streaming and connectivity.\nCore Competencies\nHands-on Capability: Ability to safely use ladders, hand tools, and testing equipment to service physical equipment on-site.\nCommunication: Strong verbal and written communication skills, with the ability to confidently lead weekly meetings and explain technical issues to non-technical stakeholders.\nOrganization: Excellent time-management skills to balance administrative ticket management with field-based technical work.\nMust possess a valid driver's license and reliable transportation to travel to various local sites for on-the-spot troubleshooting.\nAbility to lift up to 50 lbs and work in varied environments (e.g., server rooms and outdoor camera mounts).\n\n#J-18808-Ljbffr","company":"Techify Care","rawCompany":"techify care","city":"Irvine","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T03:14:11.555Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"},{"code":"27-4011.00","title":"Audio and Video Technicians","slug":"audio-and-video-technicians"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CCTV Operations Technician","description":"Role : CTV System Operations Manager & Technician\nType : LongTerm\nLocation : Irvine, CA - USA - Need Local to USA\nIf any one interested, Reach me at kongarajaswanth@techifycare.us\nPosition Overview\nWe are seeking a highly skilled and proactive CCTV System Operations Manager & Technician to oversee, maintain, and optimize our physical security surveillance infrastructure. In this hybrid role, you will balance operational management with hands-on technical troubleshooting.\nYou will work closely with the Division Technology Lead to ensure all CCTV systems operate with high availability. Your core responsibilities will include managing the end-to-end lifecycle of support tickets in ServiceNow, diagnosing hardware and network issues, performing on-site physical repairs, and leading weekly status and escalation reviews.\nTicket Ownership: Ensure all CCTV-related issues, outages, and maintenance requests are promptly and accurately entered into ServiceNow.\nTriage & Assessment: Review incoming tickets to assess severity, impact, and root causes.\nCoordination & Escalation: Involve the appropriate internal IT teams, external vendors, or division stakeholders to ensure rapid resolution of complex issues.\nHands-on Technical Operations & On-Site Support\nPhysical Troubleshooting: Travel to local sites to physically inspect, diagnose, repair, reconfigure, or replace faulty CCTV hardware and peripherals.\nCamera Maintenance: Address and resolve camera-specific issues, including:\nConfirming camera fields of view and clearing physical obstructions.\nCleaning lenses and correcting image configuration faults (e.g., inverted video).\nChecking enclosure seals to protect against water penetration.\nTesting auxiliary connected infrastructure such as Uninterruptible Power Supplies (UPS).\nNetwork & Connectivity: Troubleshoot connectivity issues between cameras, network switches, and Digital Video Recorders (DVRs) / Network Video Recorders (NVRs).\nRemote Streaming Video Support: Investigate and resolve instances where viewing stations cannot remotely access or stream live/recorded video feeds.\nReporting & Governance\nWeekly Status Reviews: Prepare and lead weekly review meetings with the Division Technology Lead and stakeholders.\nAction Tracking: Showcase the current status of all CCTV systems, detailing actions taken, resolution steps, and clear paths for pending escalations.\nHigh Availability: Proactively identify system vulnerabilities or aging hardware to prevent downtime and maintain maximum system uptime.\nData Retention Auditing: Ensure storage configurations comply with IC's legal retention policies (30-day storage cap).\nAccess Control & Audit Logs: Manage user permissions (adding/removing user access) and routinely audit who has accessed or exported video footage.\nQualifications & Skills\nExperience & Education\nExperience: 3–5 years of experience in CCTV system administration, field technician work, or physical security operations management.\nITSM Tools: Proven experience using ServiceNow (or a similar ticketing system) for incident and problem management.\nTechnical Knowledge: Deep understanding of CCTV hardware, DVR/NVR architecture, IP cameras, analog systems, and Video Management Software (VMS).\nNetworking Basics: Solid understanding of networking fundamentals (TCP/IP, routing, switching, and PoE) related to video streaming and connectivity.\nCore Competencies\nHands-on Capability: Ability to safely use ladders, hand tools, and testing equipment to service physical equipment on-site.\nCommunication: Strong verbal and written communication skills, with the ability to confidently lead weekly meetings and explain technical issues to non-technical stakeholders.\nOrganization: Excellent time-management skills to balance administrative ticket management with field-based technical work.\nMust possess a valid driver's license and reliable transportation to travel to various local sites for on-the-spot troubleshooting.\nAbility to lift up to 50 lbs and work in varied environments (e.g., server rooms and outdoor camera mounts).\n\n#J-18808-Ljbffr","datePosted":"2026-08-04T03:14:11.555Z","dateModified":"2026-08-04T03:14:11.555Z","hiringOrganization":{"@type":"Organization","name":"Techify Care","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Irvine","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"afb5eaac564e5b137b520e8a"},"url":"https://jobsearcher.com/jobs/afb5eaac564e5b137b520e8a"}}