{"schemaVersion":"jobsearcher.job.v1","id":"afa0807ddea60f0cf7f9b919","url":"https://jobsearcher.com/jobs/afa0807ddea60f0cf7f9b919","canonicalUrl":"https://jobsearcher.com/jobs/afa0807ddea60f0cf7f9b919","title":"TS Implementation Engineer","description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Customer experience Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.\n\nThis role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.\n\nThis role works towards professional to expert level certification, whilst at the same time developing business knowledge.\n\nKey responsibilities:\nInteracts with clients on site and remote to meet complex requirements of a solution.\nEscalates unresolved problems and issues to the relevant third parties.\nResponds to escalated client requests.\nEscalates complex problems to the relevant third parties.\nWrites reports and proposals and completes and maintains project documentation.\nAssists with the documentation of standard operating procedures relating to installations and fixes.\nActs as coach and mentor to more junior Implementation Engineers and Technicians.\nAssumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.\nIncluded in higher complexity design work, with input to the design expected.\nExpected to take ownership of relevant technologies according to domain or specialization.\nPerforms any other related task as required.\n\nTo thrive in this role, you need to have:\nSeasoned solution and service knowledge.\nPossess sound knowledge of CX infrastructure and systems.\nSeasoned problem analysis and solution formulation skills.\nSeasoned learning and service orientation.\nDemonstrates excellent attention to detail.\nDemonstrates proactive management.\nDemonstrates the ability to adapt to change and to think innovatively.\nDisplays excellent verbal and written communication ability.\nDemonstrate the ability to engage with a variety of stakeholders.\nPossess excellent planning and time management ability.\nDemonstrate the ability to cope under pressure.\n\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or a related field.\nCertifications such as NICE, plus 2/3 additional -\nNICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification; Nexidia Data exchange framework; Nexidia; NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centers (MDC); NICE Real; Time Authentication; NICE Trade Recording.\nCertifications such as Avaya, plus 2/3 additional -\nAvaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration; Verint; Workforce Management (WFM); Interactions; Speech; DPA.\nGenesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.\nGenesys - Level 3 - Genesys Cloud CX - Development and Feedback – Usage for Supervisors; Genesys Cloud CX - Gamification; Genesys Cloud CX - AI/Bots – Knowledge Workbench; Genesys Cloud CX - AI/Bots; Fundamentals; Genesys Cloud CX - AI/Bots – Intent Miner; Genesys Cloud - Cloud Media Services – Business Continuity; Genesys Cloud - Cloud Media Services – Purchase to Port; Genesys Cloud - Cloud Media Services – Telephony Connection Options.\n\nRequired experience:\nSeasoned work experience in a technical implementation engineering.\nSeasoned experience engaging with clients and conducting presentations.\nSeasoned report writing experience.\nSeasoned project management experience.\nWorkplace type:\nOn-site Working\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","company":"NTT Data","rawCompany":"ntt data","city":"Trenton","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-07-20T11:59:51.863Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"TS Implementation Engineer","description":"Make an impact with NTT DATA\nJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.\nYour day at NTT DATA\nThe Customer experience Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to clients.\n\nThis role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning.\n\nThis role works towards professional to expert level certification, whilst at the same time developing business knowledge.\n\nKey responsibilities:\nInteracts with clients on site and remote to meet complex requirements of a solution.\nEscalates unresolved problems and issues to the relevant third parties.\nResponds to escalated client requests.\nEscalates complex problems to the relevant third parties.\nWrites reports and proposals and completes and maintains project documentation.\nAssists with the documentation of standard operating procedures relating to installations and fixes.\nActs as coach and mentor to more junior Implementation Engineers and Technicians.\nAssumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets.\nIncluded in higher complexity design work, with input to the design expected.\nExpected to take ownership of relevant technologies according to domain or specialization.\nPerforms any other related task as required.\n\nTo thrive in this role, you need to have:\nSeasoned solution and service knowledge.\nPossess sound knowledge of CX infrastructure and systems.\nSeasoned problem analysis and solution formulation skills.\nSeasoned learning and service orientation.\nDemonstrates excellent attention to detail.\nDemonstrates proactive management.\nDemonstrates the ability to adapt to change and to think innovatively.\nDisplays excellent verbal and written communication ability.\nDemonstrate the ability to engage with a variety of stakeholders.\nPossess excellent planning and time management ability.\nDemonstrate the ability to cope under pressure.\n\nAcademic qualifications and certifications:\nBachelor's degree or equivalent in Information Technology or Computing or a related field.\nCertifications such as NICE, plus 2/3 additional -\nNICE Engage NCSE; NICE Engage NCIE (Installation); Sentinel Fundamentals; CXOne Basic Certification; CXOne Advanced Certification; CXOne ACD Administrator Certification; Nexidia Data exchange framework; Nexidia; NCSE; Nexidia NCIE; Advanced Processing Automation (RTAM); NICE WFM (IEX); Compliance Centre; NICE Inform; Avaya VOIP Integrations; Cisco VOIP Integrations; Encryption; Multiple Data Centers (MDC); NICE Real; Time Authentication; NICE Trade Recording.\nCertifications such as Avaya, plus 2/3 additional -\nAvaya Aura Core; Avaya Aura Contact Centre; Avaya IP Office; Avaya IP Office Contact Centre; Avaya Session Border Controller; Avaya experience Portal Administration; Verint; Workforce Management (WFM); Interactions; Speech; DPA.\nGenesys - Foundational Courses - Genesys Cloud CX - Implementation; Genesys Cloud CX - Contact Centre Administration; Genesys Cloud CX - Reporting and Analytics.\nGenesys - Level 3 - Genesys Cloud CX - Development and Feedback – Usage for Supervisors; Genesys Cloud CX - Gamification; Genesys Cloud CX - AI/Bots – Knowledge Workbench; Genesys Cloud CX - AI/Bots; Fundamentals; Genesys Cloud CX - AI/Bots – Intent Miner; Genesys Cloud - Cloud Media Services – Business Continuity; Genesys Cloud - Cloud Media Services – Purchase to Port; Genesys Cloud - Cloud Media Services – Telephony Connection Options.\n\nRequired experience:\nSeasoned work experience in a technical implementation engineering.\nSeasoned experience engaging with clients and conducting presentations.\nSeasoned report writing experience.\nSeasoned project management experience.\nWorkplace type:\nOn-site Working\nAbout NTT DATA\nNTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.\nEqual Opportunity Employer\nNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.\nThird parties fraudulently posing as NTT DATA recruiters\nNTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.","datePosted":"2026-07-20T11:59:51.863Z","dateModified":"2026-07-20T11:59:51.863Z","hiringOrganization":{"@type":"Organization","name":"NTT Data","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Trenton","addressRegion":"NJ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"afa0807ddea60f0cf7f9b919"},"url":"https://jobsearcher.com/jobs/afa0807ddea60f0cf7f9b919"}}