AI Support Specialist

Brief DescriptionAI Support Specialist | Information Technology Integrity. Care. Trust. Compassion. Expertise.Do these words resonate with you? These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.Position SummaryThe AI Support Specialist is an entry-level position that provides support in the research, evaluation, and coordination of AI initiatives across the organization. The Specialist contributes to identifying and assessing emerging technologies, organizing and synthesizing research findings, documenting user insights, and assisting departments in exploring practical, AI-driven solutions. Through collaboration and administrative support, the Specialist helps advance the thoughtful and effective adoption of AI tools throughout the organization.The Specialist plays a valuable role in enhancing efficiency and fostering innovation by conducting structured research, developing clear and accessible summaries, and supporting the implementation of small-scale pilot initiatives.ResponsibilitiesAssist with conducting research on AI tools by gathering key information, including features, pricing structures, and technical requirements.Compare AI solutions using standardized checklists and evaluation templates developed by senior team members.Monitor vendor websites and release notes to identify new capabilities that align with organizational needs.Prepare concise, well-structured research briefs for IT leadership summarizing findings and recommendations.Document user experiences from AI demonstrations and pilot trials to support senior staff evaluations.Engage with departments to understand business needs and translate them into clearly defined research objectives.Organize and maintain AI research materials, including notes, screenshots, and comparison matrices.Develop side-by-side comparisons of AI solutions based on documented functional and technical requirements.Track emerging trends in AI-driven productivity and automation, highlighting relevant developments for review.Support small-scale AI pilot initiatives by gathering user feedback, compiling results, and assisting with evaluation summaries.Perform other duties as assigned. QualificationsAssociate degree or coursework in Information Technology, Business Technology, or related field; or an equivalent combination of education and experience Basic understanding of AI concepts such as chatbots, automation, or machine learning fundamentalsAptitude and eagerness to learn and grow in the technology fieldAbility to research technology topics and clearly summarize findings Skill in organizational and time management with attention to detailAbility to follow structured processes and checklistsAbility to learn new tools and technologies with guidanceSkill in written and verbal communication Proficient with Microsoft Office Suite and ability to learn AI-related toolsLet’s talk benefits!Competitive SalaryBonus StructureProfit SharingMedical, Dental, Vision Insurance Employer Paid Short Term DisabilityEmployer Paid Long Term DisabilityEmployer Paid Life InsuranceVoluntary Life Insurance 401K with Company MatchPTO About BuildersBuilders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.