{"schemaVersion":"jobsearcher.job.v1","id":"af5740f0da593eb45b2f7c11","url":"https://jobsearcher.com/jobs/af5740f0da593eb45b2f7c11","canonicalUrl":"https://jobsearcher.com/jobs/af5740f0da593eb45b2f7c11","title":"Project Engineer/Manager","description":"Project Engineer/Manager - Memphis\n\nJob Summary\n\nThe Onsite Engineer Manager leads a team of 15-20 On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments. This role focuses on knowing and understanding the OSE role and delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. This manager enforces compliance with service-level objectives and fosters collaboration. The manager will work alongside our customer’s leadership team deliver “flawless execution.”\n\nKey Responsibilities:\n\nLeadership & Team Management: Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices. Manage workforce planning, scheduling, and resource allocation for optimal coverage.\n\nPerformance Management: Coach and develop OSE team members.\n\nCollaboration Enhancement: Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment.\n\n Operational Excellence\n\nOperational Governance: Monitor KPIs (SLA compliance) and implement corrective actions. Manage time cards, schedules and OT.\nOperational Reporting & Metrics: Contribute to monthly and quarterly operational reports, service level compliance, risk assessments, and improvement recommendations.\nStrategic Resource Allocation and Operational Efficiency: Ensure OSEs skill competency and time allocation to the business needs.\n\n Customer Engagement\n\nCustomer Engagement: Serve as a liaison for customer questions. Build trust through proactive communication with the customer leaders.\nField Service Engineer Surge Oversight: Oversee OSE deployment during surge periods, Planned Field Replacements (PFR) and excursions that may create backlog. Ensure resource allocation, prioritization, and timely resolution to maintain service continuity and customer satisfaction\n\n Innovation & Continuous Improvement\n\nGlobal Best Practices & Innovation: Champion automation and AI-driven diagnostics to enhance support efficiency and standardize processes.\nSustainability Initiatives: Champion energy efficiency and green data center optimizations.\nTechnology Modernization: Drive integration of monitoring/automation tools.\nTraining & Enablement: Collaborate with Functional Leads to evaluate OSE training needs and coordinate technical enablement programs.\nRisk & Crisis Management: Work jointly on proactive risk identification and mitigation strategies. Support crisis response frameworks and participate in postmortem analyses to drive operational improvements.\nProactive Communication: Maintain transparency with OSEs regarding service performance, upcoming changes, and risk mitigation plans.\nFeedback Integration: Use monthly alignment meetings with OSEs as a structured feedback loop to capture customer concerns, operational challenges, and improvement opportunities. Ensure these insights are documented and incorporated into service strategies.\n\nQualifications\n\nHigh technical acumen to understand the data center environment.\nSuperior organizational and communications skills\nStrong desire to mentor and coach the team and align the team to the customer’s objectives.\nWhile the primary shift is “8-5,” must be willing to visit alternate-shift (2nd and 3rd) resources from time to time\nWillingness for occasional travel to other sites when needed. We estimate this at ~10% travel or less.\n\nRequirements\n\nComprehensive understanding of data center infrastructure and AI server environments.\nStrong leadership and mentoring capabilities.\nExcellent communication and interpersonal skills.\nAbility to manage high-pressure situations and foster collaboration across teams.\nVendor management and SLA compliance expertise.\n\nAdditional Skills desired:\n\nProficiency in diagnostics, analytics, and performance optimization for large-scale deployments.\nExperience with automation tools and AI-driven support technologies\n\nPhysical & Environmental Requirements\n\nAbility to lift 50 lbs. and perform floor walks (5–7+ miles per shift).\nAgility to squat, kneel, crawl, and climb ladders for equipment inspections.\nVisual and sensory acuity to identify wiring, auditory anomalies, and olfactory cues amidst high-decibel noise.\nWork in environments requiring PPE (ear protection, FR clothing) and tolerate noise levels of 85–90 db.\nAdapt to temperature extremes (cold aisles ~65°F, hot aisles >95°F) and dry air conditions.\n\nWork Schedule\n\nFull-time position with flexibility for off-hours (nights, weekends) should the need arise.\n\nSalary: 110-125K (flexible based on experience)\n\nBenefits\n\nOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.\n\nABOUT PGTEK:\n\nPGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.\n\nEOE, including disability/veterans","company":"Pgtek","rawCompany":"pgtek","city":"Memphis","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-10-01T23:14:17.274Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Project Engineer/Manager","description":"Project Engineer/Manager - Memphis\n\nJob Summary\n\nThe Onsite Engineer Manager leads a team of 15-20 On-Site Service Engineers (OSEs) to ensure operational excellence in Data Center environments. This role focuses on knowing and understanding the OSE role and delivering high-quality field services, driving customer satisfaction, and aligning service delivery with strategic business objectives. This manager enforces compliance with service-level objectives and fosters collaboration. The manager will work alongside our customer’s leadership team deliver “flawless execution.”\n\nKey Responsibilities:\n\nLeadership & Team Management: Direct and mentor OSE teams, ensuring onboarding and continual skill development and adherence to best practices. Manage workforce planning, scheduling, and resource allocation for optimal coverage.\n\nPerformance Management: Coach and develop OSE team members.\n\nCollaboration Enhancement: Partner with Field Service Manager, Functional Leads for joint capacity and compliance reviews to support strategic alignment.\n\n Operational Excellence\n\nOperational Governance: Monitor KPIs (SLA compliance) and implement corrective actions. Manage time cards, schedules and OT.\nOperational Reporting & Metrics: Contribute to monthly and quarterly operational reports, service level compliance, risk assessments, and improvement recommendations.\nStrategic Resource Allocation and Operational Efficiency: Ensure OSEs skill competency and time allocation to the business needs.\n\n Customer Engagement\n\nCustomer Engagement: Serve as a liaison for customer questions. Build trust through proactive communication with the customer leaders.\nField Service Engineer Surge Oversight: Oversee OSE deployment during surge periods, Planned Field Replacements (PFR) and excursions that may create backlog. Ensure resource allocation, prioritization, and timely resolution to maintain service continuity and customer satisfaction\n\n Innovation & Continuous Improvement\n\nGlobal Best Practices & Innovation: Champion automation and AI-driven diagnostics to enhance support efficiency and standardize processes.\nSustainability Initiatives: Champion energy efficiency and green data center optimizations.\nTechnology Modernization: Drive integration of monitoring/automation tools.\nTraining & Enablement: Collaborate with Functional Leads to evaluate OSE training needs and coordinate technical enablement programs.\nRisk & Crisis Management: Work jointly on proactive risk identification and mitigation strategies. Support crisis response frameworks and participate in postmortem analyses to drive operational improvements.\nProactive Communication: Maintain transparency with OSEs regarding service performance, upcoming changes, and risk mitigation plans.\nFeedback Integration: Use monthly alignment meetings with OSEs as a structured feedback loop to capture customer concerns, operational challenges, and improvement opportunities. Ensure these insights are documented and incorporated into service strategies.\n\nQualifications\n\nHigh technical acumen to understand the data center environment.\nSuperior organizational and communications skills\nStrong desire to mentor and coach the team and align the team to the customer’s objectives.\nWhile the primary shift is “8-5,” must be willing to visit alternate-shift (2nd and 3rd) resources from time to time\nWillingness for occasional travel to other sites when needed. We estimate this at ~10% travel or less.\n\nRequirements\n\nComprehensive understanding of data center infrastructure and AI server environments.\nStrong leadership and mentoring capabilities.\nExcellent communication and interpersonal skills.\nAbility to manage high-pressure situations and foster collaboration across teams.\nVendor management and SLA compliance expertise.\n\nAdditional Skills desired:\n\nProficiency in diagnostics, analytics, and performance optimization for large-scale deployments.\nExperience with automation tools and AI-driven support technologies\n\nPhysical & Environmental Requirements\n\nAbility to lift 50 lbs. and perform floor walks (5–7+ miles per shift).\nAgility to squat, kneel, crawl, and climb ladders for equipment inspections.\nVisual and sensory acuity to identify wiring, auditory anomalies, and olfactory cues amidst high-decibel noise.\nWork in environments requiring PPE (ear protection, FR clothing) and tolerate noise levels of 85–90 db.\nAdapt to temperature extremes (cold aisles ~65°F, hot aisles >95°F) and dry air conditions.\n\nWork Schedule\n\nFull-time position with flexibility for off-hours (nights, weekends) should the need arise.\n\nSalary: 110-125K (flexible based on experience)\n\nBenefits\n\nOur comprehensive benefits package for full-time salaried employees is effective immediately upon the start date. Benefits include comprehensive PPO medical coverage with access to a Health Savings Account (HSA) option, a vision plan, and dental insurance with the base dental plan option paid for by PGTEK. Life Insurance, Short and Long-Term disability, and Critical Illness insurance have premiums covered. Additionally, PGTEK offers a matching 401(k) plan and a discount on pet insurance through ASPCA Pet Insurance. An Employee Assistance Program is available at no cost to all employees. PGTEK offers a generous amount of PTO and Holidays, and an Education Assistance Program is available after 12 months of employment.\n\nABOUT PGTEK:\n\nPGTEK is a true consulting organization dedicated to helping clients achieve their business and technology objectives utilizing our decades of experience and business relationships. PGTEK invests in the educational advancements of our staff by providing the necessary resources to complete Professional and Business Certifications. Our company is our people, and we treat them like family.\n\nEOE, including disability/veterans","datePosted":"2026-10-01T23:14:17.274Z","dateModified":"2026-10-01T23:14:17.274Z","hiringOrganization":{"@type":"Organization","name":"Pgtek","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Memphis","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"af5740f0da593eb45b2f7c11"},"url":"https://jobsearcher.com/jobs/af5740f0da593eb45b2f7c11"}}