{"schemaVersion":"jobsearcher.job.v1","id":"af4856ce8afadab8b46a7e08","url":"https://jobsearcher.com/jobs/af4856ce8afadab8b46a7e08","canonicalUrl":"https://jobsearcher.com/jobs/af4856ce8afadab8b46a7e08","title":"Technical Support Representative","description":"*Job Overview*\n\nThe In-House Technical Support Representative provides technical assistance and support to employees and customers regarding hardware, software, and system-related issues. This role serves as the first point of contact for troubleshooting, problem resolutions, and user training while ensuring a high level of customer service and operational efficiency.\n\n*Duties*\n\n* Provide first-level technical support for C.E. Electronics hardware, software applications, network connectivity, and peripheral devices.\n* Respond to support requests via phone, email, ticketing systems, and remote support tools.\n* Diagnose, troubleshoot, and resolve technical issues in a timely manner.\n* Setup, configure, and maintain CE equipment test environments and other technology equipment.\n* Document support requests, troubleshooting steps, and resolutions in the help desk system.\n* Escalate complex or unresolved issues to appropriate technical teams when necessary.\n* Train and educate users on company software, systems, and best practices.\n* Support the deployment of new technology solutions and software updates.\n* Participate in system testing, upgrades, and maintenance activities.\n* Perform other related duties as assigned.\n\n*Required Skills and Abilities *\n\n* Strong knowledge of Windows OS, Linux OS, and common business software.\n* Understanding of computer hardware, networking concepts, and troubleshooting methodologies.\n* Ability to diagnose and resolve technical issues efficiently and accurately.\n* Excellent customer service and communication skills.\n* Strong organizational skills and attention to detail.\n* Ability to prioritize and manage multiple support requests simultaneously.\n* Experience with remote support tools and help desk ticketing systems.\n* Ability to explain technical concepts clearly to non-technical users.\n* Strong problem-solving and analytical skills.\n* Ability to work independently and collaboratively within a team environment.\n\n*Experience*\n\n* Associate degree in Information Technology, Computer Science, or a related field preferred.\n* Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.\n* Two or more years of technical support, help desk, or IT support experience preferred.\n\nPhysical Requirements\n\n* Prolonged periods sitting at a desk and working on a computer.\n* Occasional lifting and moving of computer equipment and peripherals up to 50 pounds.\n* Ability to travel between company locations and customer locations as needed.\n\nPay: $45,000.00 - $51,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Health savings account\n* Life insurance\n* Paid time off\n* Vision insurance\n\nEducation:\n* High school or equivalent (Required)\n\nExperience:\n* Technical Support: 1 year (Required)\n\nAbility to Commute:\n* Bryan, OH 43506 (Required)\n\nWillingness to travel:\n* 25% (Required)\n\nWork Location: In person","company":"Ce Electronics","rawCompany":"ce electronics","city":"Bryan","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-11-12T10:55:31.571Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative","description":"*Job Overview*\n\nThe In-House Technical Support Representative provides technical assistance and support to employees and customers regarding hardware, software, and system-related issues. This role serves as the first point of contact for troubleshooting, problem resolutions, and user training while ensuring a high level of customer service and operational efficiency.\n\n*Duties*\n\n* Provide first-level technical support for C.E. Electronics hardware, software applications, network connectivity, and peripheral devices.\n* Respond to support requests via phone, email, ticketing systems, and remote support tools.\n* Diagnose, troubleshoot, and resolve technical issues in a timely manner.\n* Setup, configure, and maintain CE equipment test environments and other technology equipment.\n* Document support requests, troubleshooting steps, and resolutions in the help desk system.\n* Escalate complex or unresolved issues to appropriate technical teams when necessary.\n* Train and educate users on company software, systems, and best practices.\n* Support the deployment of new technology solutions and software updates.\n* Participate in system testing, upgrades, and maintenance activities.\n* Perform other related duties as assigned.\n\n*Required Skills and Abilities *\n\n* Strong knowledge of Windows OS, Linux OS, and common business software.\n* Understanding of computer hardware, networking concepts, and troubleshooting methodologies.\n* Ability to diagnose and resolve technical issues efficiently and accurately.\n* Excellent customer service and communication skills.\n* Strong organizational skills and attention to detail.\n* Ability to prioritize and manage multiple support requests simultaneously.\n* Experience with remote support tools and help desk ticketing systems.\n* Ability to explain technical concepts clearly to non-technical users.\n* Strong problem-solving and analytical skills.\n* Ability to work independently and collaboratively within a team environment.\n\n*Experience*\n\n* Associate degree in Information Technology, Computer Science, or a related field preferred.\n* Relevant technical certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.\n* Two or more years of technical support, help desk, or IT support experience preferred.\n\nPhysical Requirements\n\n* Prolonged periods sitting at a desk and working on a computer.\n* Occasional lifting and moving of computer equipment and peripherals up to 50 pounds.\n* Ability to travel between company locations and customer locations as needed.\n\nPay: $45,000.00 - $51,000.00 per year\n\nBenefits:\n* 401(k)\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Health savings account\n* Life insurance\n* Paid time off\n* Vision insurance\n\nEducation:\n* High school or equivalent (Required)\n\nExperience:\n* Technical Support: 1 year (Required)\n\nAbility to Commute:\n* Bryan, OH 43506 (Required)\n\nWillingness to travel:\n* 25% (Required)\n\nWork Location: In person","datePosted":"2026-11-12T10:55:31.571Z","dateModified":"2026-11-12T10:55:31.571Z","hiringOrganization":{"@type":"Organization","name":"Ce Electronics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bryan","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"af4856ce8afadab8b46a7e08"},"url":"https://jobsearcher.com/jobs/af4856ce8afadab8b46a7e08"}}