{"schemaVersion":"jobsearcher.job.v1","id":"af4484b81be2b570d107e8ed","url":"https://jobsearcher.com/jobs/af4484b81be2b570d107e8ed","canonicalUrl":"https://jobsearcher.com/jobs/af4484b81be2b570d107e8ed","title":"Implementation Electronic Interface Specialist","description":"Job Responsibilities and Requirements\nThe Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits. The CDIS will be engaged in the support of the Large Case Implementations, their customers and/or vendor resources in the review, tracking and discussions around the FMLA/LOA History/Takeover, Disability & Paid Family History/Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 – 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME’s and liaisons between internal and external IT teams in review of data transfer portal and requirements.\nRoles and Responsibilities\nSupports aLEAVEiate, Middle Market and Large Case Implementation activities they are respectively assigned to by:\nEngaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.\nEngage in Customer/Vendor meetings with the support of the implementation manager, client and/or broker to review, resolve any concerns and/or open questions during ongoing file transfer testing.\nMaintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).\nFollow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed.\nMeet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion.\nProactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan.\nCoordinate questions and “kick outs” with the implementation team, account mgt., Operations and IT Mgt. to be resolved.\nSupport, maintain and audit final numbers for the full migration – these numbers will be used to support business and billing.\nSupport the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach.\nMaintain and strengthen internal and external business partner relationships.\nSupport any required actions requested by their Manager/Team Leaders.\n\nPerformance:\nCustomer Service:\nPromptly acknowledges customers' needs, both internal and external.\nEnsures customers' needs are handled in a timely and appropriate manner.\nTakes initiative to support leadership advice capabilities to help drive customer satisfaction and takeover accuracy Demonstrates problem solving skills required to support a strong on-boarding experience.\n\nGenerates creative ideas and solutions while:\nDriving to “Best Practices”\nDiagnosing the wants/needs or customer requests\n\nProblem Solving/Decision Making:\nAnticipates, analyzes, and defines problems.\nDevelops and assesses alternative solutions as necessary.\nMakes appropriate decisions in a timely manner while analyzing impact of decisions.\n\nTechnical Achievement:\nDemonstrates expertise in job functions and project management tracking.\nKeeps current of regulations pertinent to related job duty responsibilities.\nSets up controls for workflow efficiency and accountability.\nMeets deadlines and achieves assigned goals within designated time frame.\n\nCommunication/Relationship Skills:\nDemonstrates effective interpersonal and listening skills: takes direction, practices active listening, and accepts feedback.\nCommunicate/respond appropriately to varied audiences/tasks.\nExhibits teamwork, honors commitments.\n\nSupports company/department initiatives:\nMotivates others to work together toward common goals with team oversight.\nCollaborates with key enrollment platforms who are focused on managing Reliance’s enrollment and eligibility transfer relationships.\nHelps establish and track performance metrics with clear systems of measures and accountabilities that drive results.\nRequired Knowledge, Skills, Abilities and/or Related Experience\nBachelor’s degree preferred (or equitable years of experience)\n2 + year of Leave of Absence experience in either claims management or data migration\nStrong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)\nStrong project management skills – will need to work closely with other project managers, IT teams, Operations, and the Leave of Absence Resources\nGood time management and time sensitivity planning (deadlines for files are critical)\nStrong communication skills and proactive communication skills\nUnderstanding of FMLA / State Leave Laws as well as other Employer Authorized Leave Laws\nAbility to speak confidently and persuasively in front of both Clients and Brokers\nAbility to adapt and change\nAbility to build and maintain collaborative working relationships at all levels\nProfessional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.\nAbility to thrive in a fast-paced environment.\nAbility to work in an autonomous manner.\nProficient in Microsoft Office products and ability to master applicable systems and processes.\nAbility to manage process flows.\nAbility to Travel: Up to 10%\n\nThe expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Phoenix, AZ). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.\n\nWork location may be flexible if approved by the Company.\n\nWhat We Offer\nAt Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.\nThat is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.\nOur Benefits:\nAn annual performance bonus for all team members\nGenerous 401(k) company match that is immediately vested\nA choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account\nMultiple options for dental and vision coverage\nCompany provided Life & Disability Insurance to ensure financial protection when you need it most\nFamily friendly benefits including Paid Parental Leave & Adoption Assistance\nHybrid work arrangements for eligible roles\nTuition Reimbursement and Continuing Professional Education\nPaid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.\nVolunteer days, community partnerships, and Employee Assistance Program\nAbility to connect with colleagues around the country through our Employee Resource Group program\nOur Values:\nIntegrity\nEmpowerment\nCompassion\nCollaboration\nFun\nEEO Statement\nReliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.\n\n#LI-Remote #LI-MR2","company":"Reliancematrix","rawCompany":"reliancematrix","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:42:47.418Z","occupations":[{"code":"15-1211.01","title":"Health Informatics Specialists","slug":"health-informatics-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Electronic Interface Specialist","description":"Job Responsibilities and Requirements\nThe Implementation Electronic Interface Specialist will have the competency within the implementation organization, to develop the necessary capabilities that enables our organization to capitalize on our opportunity and reach our aspirational goals to be the solution for total absence and supplemental employee benefits. The CDIS will be engaged in the support of the Large Case Implementations, their customers and/or vendor resources in the review, tracking and discussions around the FMLA/LOA History/Takeover, Disability & Paid Family History/Takeover, EOI and Eligibility Data File support management. They will focus on the process of data transfer that are managed either internally by the client or by other vendor carriers in coordination with our internal IT business partners. They will support client on-boarding migration activities ranging from 100 – 100,000+ eligible lives. The CDIS will be responsible to successfully track and support the management and audit process to ensure the accuracy of the migrated data. They will act as SME’s and liaisons between internal and external IT teams in review of data transfer portal and requirements.\nRoles and Responsibilities\nSupports aLEAVEiate, Middle Market and Large Case Implementation activities they are respectively assigned to by:\nEngaging with Large Case Implementation Manager in a pre-meeting to go over all submission documents and relevant information about the client.\nEngage in Customer/Vendor meetings with the support of the implementation manager, client and/or broker to review, resolve any concerns and/or open questions during ongoing file transfer testing.\nMaintain current tracking of all assigned clients and statuses for reporting purposes (these reports will be provided to senior management).\nFollow up with [Implementation Manager / Broker / Client] on the submission of files in a timely manner and manage expectation should files be delayed.\nMeet with and work closely with internal IT business partners and business units on converted files to ensure accuracy in conversion.\nProactively advise implementation / account management / operations of any outstanding issues or questions that may arise and work directly with them to resolve and provide an action plan.\nCoordinate questions and “kick outs” with the implementation team, account mgt., Operations and IT Mgt. to be resolved.\nSupport, maintain and audit final numbers for the full migration – these numbers will be used to support business and billing.\nSupport the development, maintenance and up keep of SOPs regarding different vendor migrations, including metrics and common concerns. Utilize a problem solving approach.\nMaintain and strengthen internal and external business partner relationships.\nSupport any required actions requested by their Manager/Team Leaders.\n\nPerformance:\nCustomer Service:\nPromptly acknowledges customers' needs, both internal and external.\nEnsures customers' needs are handled in a timely and appropriate manner.\nTakes initiative to support leadership advice capabilities to help drive customer satisfaction and takeover accuracy Demonstrates problem solving skills required to support a strong on-boarding experience.\n\nGenerates creative ideas and solutions while:\nDriving to “Best Practices”\nDiagnosing the wants/needs or customer requests\n\nProblem Solving/Decision Making:\nAnticipates, analyzes, and defines problems.\nDevelops and assesses alternative solutions as necessary.\nMakes appropriate decisions in a timely manner while analyzing impact of decisions.\n\nTechnical Achievement:\nDemonstrates expertise in job functions and project management tracking.\nKeeps current of regulations pertinent to related job duty responsibilities.\nSets up controls for workflow efficiency and accountability.\nMeets deadlines and achieves assigned goals within designated time frame.\n\nCommunication/Relationship Skills:\nDemonstrates effective interpersonal and listening skills: takes direction, practices active listening, and accepts feedback.\nCommunicate/respond appropriately to varied audiences/tasks.\nExhibits teamwork, honors commitments.\n\nSupports company/department initiatives:\nMotivates others to work together toward common goals with team oversight.\nCollaborates with key enrollment platforms who are focused on managing Reliance’s enrollment and eligibility transfer relationships.\nHelps establish and track performance metrics with clear systems of measures and accountabilities that drive results.\nRequired Knowledge, Skills, Abilities and/or Related Experience\nBachelor’s degree preferred (or equitable years of experience)\n2 + year of Leave of Absence experience in either claims management or data migration\nStrong problem solving skills (ability to identify, consult, create a game plan and solution when particular issues arise)\nStrong project management skills – will need to work closely with other project managers, IT teams, Operations, and the Leave of Absence Resources\nGood time management and time sensitivity planning (deadlines for files are critical)\nStrong communication skills and proactive communication skills\nUnderstanding of FMLA / State Leave Laws as well as other Employer Authorized Leave Laws\nAbility to speak confidently and persuasively in front of both Clients and Brokers\nAbility to adapt and change\nAbility to build and maintain collaborative working relationships at all levels\nProfessional business demeanor and the ability to work in a fast-paced, entrepreneurial capacity with minimal supervision are required.\nAbility to thrive in a fast-paced environment.\nAbility to work in an autonomous manner.\nProficient in Microsoft Office products and ability to master applicable systems and processes.\nAbility to manage process flows.\nAbility to Travel: Up to 10%\n\nThe expected hiring range for this position is $63,540.00 - $79,440.00 annually for work performed in the primary location (Phoenix, AZ). This expected hiring range covers only base pay and excludes any other compensation components such as commissions or incentive awards. The successful candidate’s starting base pay will be based on several factors including work location, job-related skills, experience, qualifications, and market conditions. These ranges may be modified in the future.\n\nWork location may be flexible if approved by the Company.\n\nWhat We Offer\nAt Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.\nThat is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.\nOur Benefits:\nAn annual performance bonus for all team members\nGenerous 401(k) company match that is immediately vested\nA choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account\nMultiple options for dental and vision coverage\nCompany provided Life & Disability Insurance to ensure financial protection when you need it most\nFamily friendly benefits including Paid Parental Leave & Adoption Assistance\nHybrid work arrangements for eligible roles\nTuition Reimbursement and Continuing Professional Education\nPaid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.\nVolunteer days, community partnerships, and Employee Assistance Program\nAbility to connect with colleagues around the country through our Employee Resource Group program\nOur Values:\nIntegrity\nEmpowerment\nCompassion\nCollaboration\nFun\nEEO Statement\nReliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.\n\n#LI-Remote #LI-MR2","datePosted":"2026-08-06T15:42:47.418Z","dateModified":"2026-08-06T15:42:47.418Z","hiringOrganization":{"@type":"Organization","name":"Reliancematrix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"af4484b81be2b570d107e8ed"},"url":"https://jobsearcher.com/jobs/af4484b81be2b570d107e8ed"}}