{"schemaVersion":"jobsearcher.job.v1","id":"af2476016845faf7fc9bdda8","url":"https://jobsearcher.com/jobs/af2476016845faf7fc9bdda8","canonicalUrl":"https://jobsearcher.com/jobs/af2476016845faf7fc9bdda8","title":"Customer Service Representative","description":"Customer Service Representative – Order Management (Medical Supplies)Job Summary\nWe are seeking a detail-oriented and customer-focused Customer Service Representative – Order Management to join our team. In this role, you will serve as the primary point of contact for customers by managing orders, providing product and order status updates, processing returns, and resolving customer inquiries. You will collaborate closely with internal departments, including Sales and Medical Billing, to ensure an exceptional customer experience.\nThis is an excellent opportunity for professionals with customer service or call center experience who enjoy problem-solving, delivering high-quality service, and working in a fast-paced environment.\nKey Responsibilities\nProvide timely, accurate, and professional responses to customer inquiries regarding order status, products, and services.\nProcess customer orders, returns, and related requests in accordance with company policies and procedures.\nWork closely with the Medical Billing team to resolve customer billing inquiries and disputed charges.\nMaintain accurate and detailed documentation of customer interactions and account activities.\nEscalate customer concerns or service issues to management when appropriate.\nPartner with Sales Representatives and internal teams to ensure customer satisfaction and efficient order fulfillment.\nCommunicate with customers through multiple channels, including phone, email, and web chat.\nEnsure all customer information is handled with accuracy, confidentiality, and professionalism.\nPerform additional customer service and administrative duties as assigned.\nQualificationsEducation\nHigh School Diploma, GED, or equivalent required.\nExperience\n1–2 years of customer service, call center, order management, or related experience required.\nExperience in the medical supplies, healthcare, or medical billing industry is preferred.\nRequired Skills\nExcellent verbal and written communication skills.\nStrong customer service and problem-solving abilities.\nAbility to manage multiple priorities in a fast-paced environment.\nHigh level of accuracy and attention to detail.\nStrong organizational and time management skills.\nProficiency in Microsoft Office, including Word and Excel.\nExperience using CRM systems, databases, or call center software is preferred.\nBasic mathematical skills, including percentages and discounts.\nAbility to work collaboratively with cross-functional teams.\nWork Schedule\nAvailability to work occasional evenings, weekends, and overtime as business needs require.\nWork Environment\nThis is a remote position. Employees must maintain:\nA private, quiet workspace free from distractions.\nReliable high-speed internet connectivity.\nA professional environment suitable for handling confidential customer information and delivering exceptional customer service.\nPay: $15.00 - $17.50 per hour\nWork Location: In person","company":"Intellectt","rawCompany":"intellectt","city":"Stuart","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:12:56.437Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4151.00","title":"Order Clerks","slug":"order-clerks"},{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"}],"industries":[{"code":"423450","title":"Medical, Dental, and Hospital Equipment and Supplies Merchant Wholesalers","slug":"medical-dental-and-hospital-equipment-and-supplies-merchant-wholesalers"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"Customer Service Representative – Order Management (Medical Supplies)Job Summary\nWe are seeking a detail-oriented and customer-focused Customer Service Representative – Order Management to join our team. In this role, you will serve as the primary point of contact for customers by managing orders, providing product and order status updates, processing returns, and resolving customer inquiries. You will collaborate closely with internal departments, including Sales and Medical Billing, to ensure an exceptional customer experience.\nThis is an excellent opportunity for professionals with customer service or call center experience who enjoy problem-solving, delivering high-quality service, and working in a fast-paced environment.\nKey Responsibilities\nProvide timely, accurate, and professional responses to customer inquiries regarding order status, products, and services.\nProcess customer orders, returns, and related requests in accordance with company policies and procedures.\nWork closely with the Medical Billing team to resolve customer billing inquiries and disputed charges.\nMaintain accurate and detailed documentation of customer interactions and account activities.\nEscalate customer concerns or service issues to management when appropriate.\nPartner with Sales Representatives and internal teams to ensure customer satisfaction and efficient order fulfillment.\nCommunicate with customers through multiple channels, including phone, email, and web chat.\nEnsure all customer information is handled with accuracy, confidentiality, and professionalism.\nPerform additional customer service and administrative duties as assigned.\nQualificationsEducation\nHigh School Diploma, GED, or equivalent required.\nExperience\n1–2 years of customer service, call center, order management, or related experience required.\nExperience in the medical supplies, healthcare, or medical billing industry is preferred.\nRequired Skills\nExcellent verbal and written communication skills.\nStrong customer service and problem-solving abilities.\nAbility to manage multiple priorities in a fast-paced environment.\nHigh level of accuracy and attention to detail.\nStrong organizational and time management skills.\nProficiency in Microsoft Office, including Word and Excel.\nExperience using CRM systems, databases, or call center software is preferred.\nBasic mathematical skills, including percentages and discounts.\nAbility to work collaboratively with cross-functional teams.\nWork Schedule\nAvailability to work occasional evenings, weekends, and overtime as business needs require.\nWork Environment\nThis is a remote position. Employees must maintain:\nA private, quiet workspace free from distractions.\nReliable high-speed internet connectivity.\nA professional environment suitable for handling confidential customer information and delivering exceptional customer service.\nPay: $15.00 - $17.50 per hour\nWork Location: In person","datePosted":"2026-08-05T15:12:56.437Z","dateModified":"2026-08-05T15:12:56.437Z","hiringOrganization":{"@type":"Organization","name":"Intellectt","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Stuart","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"af2476016845faf7fc9bdda8"},"url":"https://jobsearcher.com/jobs/af2476016845faf7fc9bdda8"}}