IT Support Specialist I / II (Hybrid MSP Engineer)

Work Arrangement: Hybrid (Remote Help Desk + On-Site Client Support)About Flux LabsFlux Labs delivers managed IT services, cybersecurity solutions, cloud management, and strategic technology support to businesses throughout the region. We are seeking motivated and experienced IT professionals who thrive in fast-paced MSP environments and enjoy solving complex technical challenges while delivering exceptional customer service.Position OverviewThe IT Support Specialist I / II serves as a frontline technical resource supporting our managed services clients. This hybrid role combines remote help desk support with on-site client visits throughout the Panama City area. Candidates must be comfortable troubleshooting a wide range of technologies, managing multiple priorities, and maintaining strong client relationships.This position is ideal for someone with proven MSP experience who enjoys working across diverse environments and technologiesRequired QualificationsMinimum 3 years of experience working for a Managed Service Provider (MSP)Must live in or around Panama City, FloridaValid driver’s license and reliable transportationStrong customer service and communication skillsAbility to manage multiple tickets and priorities simultaneouslyExperience documenting technical work and maintaining accurate ticket notesAbility to work independently and as part of a teamTechnical RequirementsExperience supporting and administering:Microsoft EcosystemMicrosoft 365 AdministrationExchange OnlineEntra ID (Azure AD)IntuneSharePoint OnlineTeamsSecurity PlatformsSophos (Endpoint, Firewall, MDR preferred)SentinelOne (S1)Endpoint Detection & Response (EDR)Security best practices and remediationCloud PlatformsGoogle Workspace / Google Cloud Platform (GCP)Cloud identity and access managementUser provisioning and administrationNetworkingTCP/IP, DNS, DHCPVLANs and switching fundamentalsVPN configuration and troubleshootingWireless networkingGeneral IT SupportWindows 10/11Windows Server environmentsHardware deployment and troubleshootingPrinter and peripheral supportBackup and disaster recovery solutionsRemote monitoring and management (RMM) platformsResponsibilitiesProvide Tier 1 and Tier 2 technical support to managed services clientsRespond to service requests via phone, email, and ticketing systemsTroubleshoot and resolve workstation, server, cloud, and networking issuesPerform user onboarding/offboarding and account managementSupport Microsoft 365 and Google Workspace environmentsDeploy and maintain Sophos and SentinelOne security solutionsConduct on-site support visits when requiredEscalate complex issues appropriately while maintaining ownership of client communicationCreate and maintain accurate documentation and knowledge base articlesParticipate in after-hours emergency support rotation as neededPreferred QualificationsCompTIA A+, Network+, Security+, or equivalent certificationsMicrosoft 365 CertificationsSophos CertificationsExperience with ConnectWise, HaloPSA, NinjaOne, Datto, or similar MSP platformsExperience supporting multi-site business environmentsFamiliarity with compliance and cybersecurity frameworksWhat We OfferCompetitive salary based on experienceHybrid work environmentPaid time off and holidaysProfessional development and certification opportunitiesCompany-provided tools and technologyCareer growth within a rapidly expanding technology companyTo apply, submit your resume along with a brief summary of your MSP experience and the technologies you have supported. We are looking for professionals who take ownership, communicate effectively, and are passionate about delivering outstanding client service.