{"schemaVersion":"jobsearcher.job.v1","id":"aee9095bf6e559b57e7a490d","url":"https://jobsearcher.com/jobs/aee9095bf6e559b57e7a490d","canonicalUrl":"https://jobsearcher.com/jobs/aee9095bf6e559b57e7a490d","title":"Associate Technical Services Engineer","description":"SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions.\n\nSoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.\n\nSoftPro has received national recognition for our excellent customer service and products, and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!\n\nWhat are we looking for?\nSoftPro is seeking an Associate Technical Services Engineerto join their awesome Technical Services Team. This position can be remote or work in a hybrid role in the Raleigh, NC office The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment. The hours for this salaried position are generally Monday - Friday 8AM – 5PM Local time, with occasional late nights and weekends.\n\nAbout SoftPro FNF Technical Services\nMission Statement\n\"We deliver secure, reliable, and innovative IT solutions that power the core applications and infrastructure of our organization. By ensuring stability, scalability, and exceptional user support, we enable 15,000 employees to serve customers with confidence. Through collaboration, continuous improvement, and a passion for excellence, we safeguard the systems that drive real estate transactions and fuel our company’s success.\"\n\nWhat will I do as an Associate Technical Services Engineer?\nIn this position you will be responsible for providing advanced technical assistance to SoftPro’s largest customer and over 15,000 system users, which entails the following primary responsibilities:\nCoordinate with various team members to set up, manage, support, and deploy a wide range of application components.\nProvide outstanding systems support utilizing your technical & personal skills.\nManage escalation requests from inception to closure.\nPerform capacity reviews of our Select platforms.\nLeveraging scripting / automation to reduce downtime and manage day-to-day tasks.\nPerform various tasks, including product upgrades of our key Select platforms.\nParticipate in the development & monitoring of operational systems to include infrastructure and applications.\nAid in the support, evolution & direction for applications & systems.\nAssist in triaging major production incidents.\nDevelop and write T-SQL and SPLUNK statements to troubleshoot issues.\nDeliver timely, high-quality support by managing and resolving user requests through the ServiceNow ticketing system.\nConsistently provide the highest possible levels of customer service to all customers.\nAccurately document all customer incidents, resolution steps, and gather feedback in incident management software (Service Now).\nPlan & Implement changes according to Change Management Protocol in Service Now.\nAbility to handle several concurrent priorities and manage time effectively.\nUse of tools such as 24x7, AppInsights, Azure Portal, and SPLUNK.\nEscalate software issues (configuration / performance / bugs) to cross functional teams.\nMaintain knowledge of current and emerging computing technologies.\nCreate and update precise documentation for team processes.\nHigh attention to detail and time-management skills.\nParticipate in a scheduled 24x7 on call rotation.\nWhat do I need to be successful as an Associate Technical Services Engineer at SoftPro?\n\nRequired Skills\nExperience with the latest versions of MS Windows Desktop and Server OS.\nExperience with the latest versions of SQL Server, Citrix, Office 365/Teams/OneNote/SharePoint\nStrong problem solving, troubleshooting, analysis and testing skills.\nThe ability to multitask and manage priorities effectively and independently in occasionally stressful situations.\nExperience in building, implementing and monitoring server operations.\nMust exhibit a high level of organization, logical & analytical thinking as well as attention to detail.\nOperational Support & deployment responsibilities including (but not limited to):\nResolving escalations from internal teams,\nCode deployments,\nMonitoring & alerting,\nDocumentation of current environments – infrastructure & application configurations / relationships / playbooks\nWork effectively in a team environment contributing to the overall growth of the entire team while maintaining the ability to work independently.\nDemonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills.\nExcellent communication, documentation, organization and interpersonal skills.\nExperience supporting and availability to perform in an on-call rotation and support organization with 24x7x365 systems & production operations.\n\nDesired Skills\nApplication promotion, platform management experience.\nAudit & Compliance experience.\nPowerShell / automation scripting within Microsoft environments.\nSQL and SPLUNK scripting\nEducational Requirements\nBachelor's degree, or 5+ years related experience and/or training, or an equivalent combination of education and experience.\nJoin us and live our Core Values\nDeliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.\n\nEQUAL OPPORTUNITY POLICY\nFNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.","company":"Softpro","rawCompany":"softpro","city":"Raleigh","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:36:38.141Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Associate Technical Services Engineer","description":"SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions.\n\nSoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.\n\nSoftPro has received national recognition for our excellent customer service and products, and we were recently recognized as a 2025 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 13 times since 2012!\n\nWhat are we looking for?\nSoftPro is seeking an Associate Technical Services Engineerto join their awesome Technical Services Team. This position can be remote or work in a hybrid role in the Raleigh, NC office The ideal candidate will have a great attitude and feel comfortable working in a dynamic and fast-paced team environment. The hours for this salaried position are generally Monday - Friday 8AM – 5PM Local time, with occasional late nights and weekends.\n\nAbout SoftPro FNF Technical Services\nMission Statement\n\"We deliver secure, reliable, and innovative IT solutions that power the core applications and infrastructure of our organization. By ensuring stability, scalability, and exceptional user support, we enable 15,000 employees to serve customers with confidence. Through collaboration, continuous improvement, and a passion for excellence, we safeguard the systems that drive real estate transactions and fuel our company’s success.\"\n\nWhat will I do as an Associate Technical Services Engineer?\nIn this position you will be responsible for providing advanced technical assistance to SoftPro’s largest customer and over 15,000 system users, which entails the following primary responsibilities:\nCoordinate with various team members to set up, manage, support, and deploy a wide range of application components.\nProvide outstanding systems support utilizing your technical & personal skills.\nManage escalation requests from inception to closure.\nPerform capacity reviews of our Select platforms.\nLeveraging scripting / automation to reduce downtime and manage day-to-day tasks.\nPerform various tasks, including product upgrades of our key Select platforms.\nParticipate in the development & monitoring of operational systems to include infrastructure and applications.\nAid in the support, evolution & direction for applications & systems.\nAssist in triaging major production incidents.\nDevelop and write T-SQL and SPLUNK statements to troubleshoot issues.\nDeliver timely, high-quality support by managing and resolving user requests through the ServiceNow ticketing system.\nConsistently provide the highest possible levels of customer service to all customers.\nAccurately document all customer incidents, resolution steps, and gather feedback in incident management software (Service Now).\nPlan & Implement changes according to Change Management Protocol in Service Now.\nAbility to handle several concurrent priorities and manage time effectively.\nUse of tools such as 24x7, AppInsights, Azure Portal, and SPLUNK.\nEscalate software issues (configuration / performance / bugs) to cross functional teams.\nMaintain knowledge of current and emerging computing technologies.\nCreate and update precise documentation for team processes.\nHigh attention to detail and time-management skills.\nParticipate in a scheduled 24x7 on call rotation.\nWhat do I need to be successful as an Associate Technical Services Engineer at SoftPro?\n\nRequired Skills\nExperience with the latest versions of MS Windows Desktop and Server OS.\nExperience with the latest versions of SQL Server, Citrix, Office 365/Teams/OneNote/SharePoint\nStrong problem solving, troubleshooting, analysis and testing skills.\nThe ability to multitask and manage priorities effectively and independently in occasionally stressful situations.\nExperience in building, implementing and monitoring server operations.\nMust exhibit a high level of organization, logical & analytical thinking as well as attention to detail.\nOperational Support & deployment responsibilities including (but not limited to):\nResolving escalations from internal teams,\nCode deployments,\nMonitoring & alerting,\nDocumentation of current environments – infrastructure & application configurations / relationships / playbooks\nWork effectively in a team environment contributing to the overall growth of the entire team while maintaining the ability to work independently.\nDemonstrate attention to detail, exhibit concise written and verbal communication skills, have strong organizational skills.\nExcellent communication, documentation, organization and interpersonal skills.\nExperience supporting and availability to perform in an on-call rotation and support organization with 24x7x365 systems & production operations.\n\nDesired Skills\nApplication promotion, platform management experience.\nAudit & Compliance experience.\nPowerShell / automation scripting within Microsoft environments.\nSQL and SPLUNK scripting\nEducational Requirements\nBachelor's degree, or 5+ years related experience and/or training, or an equivalent combination of education and experience.\nJoin us and live our Core Values\nDeliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.\n\nEQUAL OPPORTUNITY POLICY\nFNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.","datePosted":"2026-04-14T10:36:38.141Z","dateModified":"2026-04-14T10:36:38.141Z","hiringOrganization":{"@type":"Organization","name":"Softpro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Raleigh","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aee9095bf6e559b57e7a490d"},"url":"https://jobsearcher.com/jobs/aee9095bf6e559b57e7a490d"}}