Licensed Customer Service Specialist

Job DescriptionAt Shannon Kuhn Insurance, we’re more than just an insurance agency — we’re a trusted part of the Covington community. As a growing local agency, we’re looking for a friendly, motivated, and licensed Customer Service Specialist to join our team.In this role, you’ll help clients with policy changes, coverage questions, billing concerns, and day-to-day service needs while delivering the high level of customer care our agency is known for. We’re looking for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced environment.If you’re dependable, customer-focused, and looking for an opportunity to grow with a supportive team that truly values your contributions, we’d love to hear from you.BenefitsAnnual Base Salary + Bonus OpportunitiesPaid Time Off (PTO)Hands on TrainingMon-Fri ScheduleCareer Growth OpportunitiesRetirement PlanPaid VacationMonthly & Quarterly Bonus OpportunitiesSupplemental BenefitsResponsibilitiesDeliver exceptional customer service by responding promptly and professionally to client inquiries by phone, email, and in person.Assist clients with policy updates, endorsements, renewals, billing questions, and coverage changes.Explain insurance coverages and policy details in a clear, confident, and customer-friendly manner.Process policy changes accurately while maintaining strong attention to detail.Build positive relationships with clients and provide ongoing support throughout their insurance experience.Work closely with agents and team members to quickly resolve customer concerns and ensure a smooth service experience.Stay informed on insurance products, company procedures, and industry updates to better serve clients.RequirementsActive Louisiana Property & Casualty License requiredMinimum of 2 years of insurance customer service experience preferredStrong communication skills with the ability to confidently assist clients by phone, email, and in personDetail-oriented with excellent problem-solving and customer service skillsComfortable using agency management systems and standard office technologyPositive attitude and ability to thrive in a fast-paced, team-oriented environmentCompany DescriptionShannon Kuhn Insurance is a fast-growing, well-established agency located in Covington, just behind Home Depot. We’re known for doing insurance differently—by truly caring about our clients, listening to their needs, and matching them with coverage that fits their lives (not a one-size-fits-all policy).Our team takes pride in exceptional service, strong relationships, and a supportive, team-first culture. As our agency continues to grow, we’re looking to add motivated, service-driven professionals who want more than just a job—they want a career with purpose, stability, and room to grow.