{"schemaVersion":"jobsearcher.job.v1","id":"ae7bffd2b1cfec4ca061ba82","url":"https://jobsearcher.com/jobs/ae7bffd2b1cfec4ca061ba82","canonicalUrl":"https://jobsearcher.com/jobs/ae7bffd2b1cfec4ca061ba82","title":"Service Dispatch Supervisor","description":"Service Dispatch Supervisor:On behalf of our Service Industry client, Procom is searching for a Service Dispatch Supervisor for a permanent role. This position is an onsite position at our client’s Canton, MA office.Service Dispatch Supervisor - Job Description:The Service Dispatch Supervisor will oversee the coordination and dispatch of service technicians, ensuring efficient operations and customer satisfaction. This role involves prioritizing tasks, managing schedules, and maintaining high service standards.Service Dispatch Supervisor - Responsibilities: Direct the activities of 10-25 service technicians and potentially 1 dispatcher Oversee processes to enhance productivity and customer satisfaction Meet or exceed regional service goals Form and lead high-performing teams, including sourcing, hiring, and training Provide leadership for the installation, maintenance, and repair of products Analyze and implement productivity enhancements Audit work orders for accuracy and perform ride-alongs to evaluate practicesService Dispatch Supervisor - Mandatory Skills: Prior supervisor experience with 10-30 people Efficient computer skills Dispatching experience in service industry Strong customer service skills High school diploma required Valid driver’s license without restrictionsService Dispatch Supervisor – Nice-to-Have Skills: Bachelor’s degree Prior field sales or field service experience Experience with high involvement work teamsService Dispatch Supervisor – Assignment Length:This is a permanent position.Service Dispatch Supervisor - Start Date:ASAPService Dispatch Supervisor - Assignment Location:Canton, MA, onsite position.","company":"Procom","rawCompany":"procom","city":"Canton","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-04-15T08:43:53.581Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"53-1043.00","title":"First-Line Supervisors of Material-Moving Machine and Vehicle Operators","slug":"first-line-supervisors-of-material-moving-machine-and-vehicle-operators"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"811310","title":"Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance","slug":"commercial-and-industrial-machinery-and-equipment-except-automotive-and-electronic-repair-and-maintenance"},{"code":"238990","title":"All Other Specialty Trade Contractors","slug":"all-other-specialty-trade-contractors"},{"code":"562998","title":"All Other Miscellaneous Waste Management Services","slug":"all-other-miscellaneous-waste-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Dispatch Supervisor","description":"Service Dispatch Supervisor:On behalf of our Service Industry client, Procom is searching for a Service Dispatch Supervisor for a permanent role. This position is an onsite position at our client’s Canton, MA office.Service Dispatch Supervisor - Job Description:The Service Dispatch Supervisor will oversee the coordination and dispatch of service technicians, ensuring efficient operations and customer satisfaction. This role involves prioritizing tasks, managing schedules, and maintaining high service standards.Service Dispatch Supervisor - Responsibilities: Direct the activities of 10-25 service technicians and potentially 1 dispatcher Oversee processes to enhance productivity and customer satisfaction Meet or exceed regional service goals Form and lead high-performing teams, including sourcing, hiring, and training Provide leadership for the installation, maintenance, and repair of products Analyze and implement productivity enhancements Audit work orders for accuracy and perform ride-alongs to evaluate practicesService Dispatch Supervisor - Mandatory Skills: Prior supervisor experience with 10-30 people Efficient computer skills Dispatching experience in service industry Strong customer service skills High school diploma required Valid driver’s license without restrictionsService Dispatch Supervisor – Nice-to-Have Skills: Bachelor’s degree Prior field sales or field service experience Experience with high involvement work teamsService Dispatch Supervisor – Assignment Length:This is a permanent position.Service Dispatch Supervisor - Start Date:ASAPService Dispatch Supervisor - Assignment Location:Canton, MA, onsite position.","datePosted":"2026-04-15T08:43:53.581Z","dateModified":"2026-04-15T08:43:53.581Z","hiringOrganization":{"@type":"Organization","name":"Procom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Canton","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ae7bffd2b1cfec4ca061ba82"},"url":"https://jobsearcher.com/jobs/ae7bffd2b1cfec4ca061ba82"}}