{"schemaVersion":"jobsearcher.job.v1","id":"ae75ebab110b57732a0bd082","url":"https://jobsearcher.com/jobs/ae75ebab110b57732a0bd082","canonicalUrl":"https://jobsearcher.com/jobs/ae75ebab110b57732a0bd082","title":"IT Client Development Manager","description":"Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.\n\nDue to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes.\n\nResponsibilities\nLead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship\nEstablish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication\nReview QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals\nDrive consistency in advisory delivery across all service pods\nPartner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution\nIdentify and resolve gaps between advisory and service delivery\nMonitor client health, including MRR retention, NRR growth, and at-risk accounts\nCoach vCIOs on recovery strategies for at-risk clients\nEnsure proactive lifecycle planning drives strong project pipelines and client maturity\nImprove QBR templates, documentation standards, and advisory processes over time\nAudit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy\nParticipate in pod alignment discussions to resolve breakdowns and improve collaboration\nIdentify training opportunities to strengthen business acumen, budgeting, and consultative skills\nReport on advisory performance, retention trends, and client experience metrics to leadership\nRequirements Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role\nStrong understanding of managed services environments and service pod structures\nProven ability to coach and develop client-facing advisors\nDeep experience with technology lifecycle planning, budgeting, and roadmap development\nAbility to translate business goals into clear, actionable IT strategy\nStrong communication, presentation, and executive-level conversation skills\nExperience driving client retention and identifying growth opportunities through strategic planning\nHighly organized with strong attention to detail in documentation and process consistency\n\nBenefits\n\nCharles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!\n\nOur Commitment to Inclusion:\n\nCharles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.\n\nThe information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.","company":"Charles Computer Services","rawCompany":"charles computer services","city":"Middletown","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-06-28T03:29:31.087Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Client Development Manager","description":"Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.\n\nDue to continued growth, we are seeking a Client Development Manager to lead our vCIO function and elevate the strategic advisory experience across our client base. This role is responsible for developing high-performing vCIOs who operate as trusted advisors, ensuring clients receive proactive technology guidance, clear roadmaps, and measurable business outcomes.\n\nResponsibilities\nLead, coach, and develop the vCIO team through weekly team meetings, 1:1s, and ongoing mentorship\nEstablish and enforce standards for QBRs, technology roadmaps, budgeting alignment, and client communication\nReview QBRs and roadmaps to ensure strategic quality, clarity, and alignment to client business goals\nDrive consistency in advisory delivery across all service pods\nPartner with Service Managers, Team Leads, and CSCs to ensure alignment between strategy and execution\nIdentify and resolve gaps between advisory and service delivery\nMonitor client health, including MRR retention, NRR growth, and at-risk accounts\nCoach vCIOs on recovery strategies for at-risk clients\nEnsure proactive lifecycle planning drives strong project pipelines and client maturity\nImprove QBR templates, documentation standards, and advisory processes over time\nAudit CRM/PSA hygiene (ConnectWise Manage) for roadmaps, notes, and planning accuracy\nParticipate in pod alignment discussions to resolve breakdowns and improve collaboration\nIdentify training opportunities to strengthen business acumen, budgeting, and consultative skills\nReport on advisory performance, retention trends, and client experience metrics to leadership\nRequirements Prior experience as a vCIO, Technical Account Manager, or senior IT leadership role\nStrong understanding of managed services environments and service pod structures\nProven ability to coach and develop client-facing advisors\nDeep experience with technology lifecycle planning, budgeting, and roadmap development\nAbility to translate business goals into clear, actionable IT strategy\nStrong communication, presentation, and executive-level conversation skills\nExperience driving client retention and identifying growth opportunities through strategic planning\nHighly organized with strong attention to detail in documentation and process consistency\n\nBenefits\n\nCharles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!\n\nOur Commitment to Inclusion:\n\nCharles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.\n\nThe information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.","datePosted":"2026-06-28T03:29:31.087Z","dateModified":"2026-06-28T03:29:31.087Z","hiringOrganization":{"@type":"Organization","name":"Charles Computer Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Middletown","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ae75ebab110b57732a0bd082"},"url":"https://jobsearcher.com/jobs/ae75ebab110b57732a0bd082"}}