Service Desk Lead

SummaryIntePros is seeking a Service Desk Team Lead for a fully onsite, bond-funded contractor role. This position provides leadership, advanced troubleshooting support, and process improvement across the service desk function. The role is temporary with an initial term through August 2026 and the potential for extension based on performance and workload. As a contractor position, the engagement may be concluded at any time at the district’s discretion, and all work must be completed onsite. The project is planned to sunset no later than 2029.Key ResponsibilitiesDesigning, improving, and maintaining technical systems used in production environmentsTroubleshooting and resolving issues across multiple layers of infrastructureWorking with cross-functional teams to deliver high-impact projectsSupporting operational processes, documentation, and continuous improvement initiativesEnsuring uptime, reliability, and strong performance across assigned systemsTop RequirementsStrong hands-on technical experience with system operations, troubleshooting, and production supportProven ability to work cross-functionally with engineering, ops, and leadership teamsExperience managing competing priorities and executing in fast-moving, ambiguous environmentsSolid documentation and communication skills, enabling smooth collaboration and consistent updates