{"schemaVersion":"jobsearcher.job.v1","id":"ae552f9b8879a7c8cf5b4e30","url":"https://jobsearcher.com/jobs/ae552f9b8879a7c8cf5b4e30","canonicalUrl":"https://jobsearcher.com/jobs/ae552f9b8879a7c8cf5b4e30","title":"Support Engineer","description":"Deskside Support Engineer (2-3 years)\nLocal service support for Windows & MAC - laptops, desktops, PCs, and etc.\nOnsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.\nProvide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations\nOnsite maintenance and support of customer’s printers, which includes consumables replacement and troubleshooting for fixing print Issues\nCoordinate with Engineering team to ensure incidents are resolved according to service level targets\nPerform final checks prior to closing incidents:\nUser confirmation that service has been restored\nUser satisfaction survey\nConfirmation of correct incident categorization for Problem Management\nConfirmation of sufficient resolution detail for Problem Management\nAssessment of any required changes to Configuration Management System\nUpdate the Knowledge base\nLanguage Requirement\nEnglish and Spanish\nRequired Qualifications\nGood communication skills\nHands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).\nAbility to solve complex hardware and software issues.\nHands-on experience with Windows/Linux/Mac OS environments\nBSc in Computer Science or relevant field\nJob Type: Contract\nPay: $20.00 - $21.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nSchedule:\nMonday to Friday\nWork Location: In person","company":"eSolutions","rawCompany":"esolutions","city":"Mahwah","state":"NJ","isRemote":false,"isActive":false,"createdAt":"2026-08-04T14:55:33.918Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Deskside Support Engineer (2-3 years)\nLocal service support for Windows & MAC - laptops, desktops, PCs, and etc.\nOnsite service for routine work performed on customer’s computer equipment. 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