Licensed Senior Customer Service Representative
Benefits:Family-Oriented Office CultureWork-Life BalanceBonus based on performanceDental insuranceFlexible scheduleHealth insuranceOpportunity for advancementTraining & developmentTuition assistanceVision insuranceLicensed Senior Customer Service RepresentativeKelly Insurance Agency | Pottstown, PAJoin a Team That Values Relationships, Expertise, and GrowthAt Kelly Insurance Agency, we believe insurance is about more than policies—it's about protecting families, businesses, and the futures they've worked hard to build. As a trusted agency serving the Pottstown community, we've built our reputation on exceptional service, honest advice, and lasting client relationships.We're seeking an experienced, licensed insurance professional who enjoys helping clients, solving problems, and identifying opportunities to better protect the people they serve. This is an ideal opportunity for a Customer Service Representative who wants to leverage their insurance expertise while earning additional compensation through account rounding, cross-selling, and relationship-building.If you're looking for a supportive team environment where your experience is appreciated and your contributions directly impact agency growth, we'd love to meet you.What We OfferCompetitive base salary based on experienceUncapped commission and bonus opportunities from cross-selling and quality performanceQuarterly performance bonuses and monthly incentive programsStructured onboarding and training planEstablished book of business and strong agency reputationSupportive, collaborative office cultureClear opportunities for professional growth and advancementIn-office role with a highly engaged team environmentPosition OverviewAs a Licensed Senior Customer Service Representative, you will serve as a trusted advisor and primary point of contact for our clients. You'll handle policy servicing, coverage reviews, renewals, and client retention efforts while identifying opportunities to improve coverage and strengthen household relationships.This role blends customer service and inside sales, making it ideal for someone who enjoys helping clients while contributing to agency growth.Key ResponsibilitiesBuild and maintain strong relationships with clients through proactive communication and exceptional serviceAssist clients with policy changes, billing questions, renewals, claims support, and coverage inquiriesConduct comprehensive policy reviews to identify coverage gaps and protection opportunitiesRecommend additional products and coverage options when appropriateGenerate referrals and strengthen household relationships through outstanding serviceSupport client retention efforts and agency growth initiativesEducate clients on insurance concepts and coverage options in a clear, easy-to-understand mannerMaintain accurate documentation and client recordsCollaborate with agency team members to deliver a best-in-class customer experienceQualificationsActive Property & Casualty License requiredInsurance agency experience/Allstate experience preferredLife Insurance License is a plusStrong customer service and relationship-building skillsAbility to identify sales opportunities through service conversationsExcellent communication and problem-solving abilitiesDetail-oriented and highly organizedPositive attitude and professional demeanorAbility to work independently while contributing to a team environmentWho Will Thrive Here?The ideal candidate is someone who enjoys being the trusted resource clients rely on. They take pride in delivering exceptional service, proactively identifying client needs, and helping families secure the protection they deserve.They are relationship-focused, growth-minded, and understand that great customer service naturally creates opportunities for additional business.If you're an experienced insurance professional looking for a role that combines service, relationship management, and growth opportunities, we encourage you to apply.