{"schemaVersion":"jobsearcher.job.v1","id":"ae1b5c483ddecc2e7a7116e6","url":"https://jobsearcher.com/jobs/ae1b5c483ddecc2e7a7116e6","canonicalUrl":"https://jobsearcher.com/jobs/ae1b5c483ddecc2e7a7116e6","title":"Technical Support Engineer","description":"Technical Support EngineerYou'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.\r\nDelivering a world-class customer experience for inbound support questions over Slack and Pylon\r\nActing as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering\r\nHandling technical challenges that arise with customers in partnership with our Customer Success Managers\r\nExpanding our technical support processes in collaboration with the Head of Technical Support\r\nResolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API\r\nProven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems\r\nAble to write code at least enough to be dangerous and proficient enough to tackle technical challenges\r\nAble to communicate complex technical information by conveying in a clear and simple manner\r\nLove products and are keen to understand how they work and how different parts interact with one another\r\nYou are smartly persistent; have a knack for knowing when to dig deep and when to move on\r\nWhat We Offer:We're building a place where great people can do their best workand that means looking after you and your family with benefits that support health and personal growth.\r\nMarket leading private medical insurance\r\nGenerous parental leave\r\nFirst Friday of the month off\r\nGenerous annual leave/PTO allowance\r\nCompetitive salary and equity\r\nRemote working and personal development budget\r\nEnhanced pension/401k","company":"Incident","rawCompany":"incident","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T08:32:21.202Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Technical Support EngineerYou'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.\r\nDelivering a world-class customer experience for inbound support questions over Slack and Pylon\r\nActing as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering\r\nHandling technical challenges that arise with customers in partnership with our Customer Success Managers\r\nExpanding our technical support processes in collaboration with the Head of Technical Support\r\nResolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API\r\nProven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems\r\nAble to write code at least enough to be dangerous and proficient enough to tackle technical challenges\r\nAble to communicate complex technical information by conveying in a clear and simple manner\r\nLove products and are keen to understand how they work and how different parts interact with one another\r\nYou are smartly persistent; have a knack for knowing when to dig deep and when to move on\r\nWhat We Offer:We're building a place where great people can do their best workand that means looking after you and your family with benefits that support health and personal growth.\r\nMarket leading private medical insurance\r\nGenerous parental leave\r\nFirst Friday of the month off\r\nGenerous annual leave/PTO allowance\r\nCompetitive salary and equity\r\nRemote working and personal development budget\r\nEnhanced pension/401k","datePosted":"2026-04-09T08:32:21.202Z","dateModified":"2026-04-09T08:32:21.202Z","hiringOrganization":{"@type":"Organization","name":"Incident","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ae1b5c483ddecc2e7a7116e6"},"url":"https://jobsearcher.com/jobs/ae1b5c483ddecc2e7a7116e6"}}