Technology Endpoint Engineering Manager
Technology Endpoint Engineering Manager Cooley is seeking a Desktop & Endpoint
Engineering Manager to join the Technology team. Position summary: Cooley
Technology embraces a culture of customer service excellence and all members of
the department are expected to move this agenda forward. Under the general
guidance of the Associate Director of Associate Director of Technology - Office
Tech Operations (East Coast) and Endpoint Engineering, the Technology Endpoint
Engineering Manager leads the strategy, engineering, and delivery of secure,
reliable endpoints (desktops, laptops, mobile, VDI) across physical and virtual
environments for the firm. This role owns desktop images, app deployment,
compliance, and team performance while partnering with stakeholders to drive
attorney productivity and technology adoption. Specific duties and
responsibilities include, but are not limited to, the following: Position
responsibilities: Strategic management: Define and execute the endpoint roadmap,
including modern management (Intune, Autopilot, JAMF, etc), patching, and
compliance aligned with security standards Manage delivery of products and
services within scope and budget from a variety of vendors and contractors
Establish and document policies, practices, and working procedures needed for
the supported applications and services to deliver their intended results and
for the customers to make efficient and effective use of technology Provide
ongoing guidance with respect to system usage and training Evaluate and
integrate new tools/technologies; lead Technology Review Board contributions and
project prioritization with PMO Collaborate with the Technology Project
Management Office to prioritize and plan project activities taking factors such
as deadlines and resource requirements into account; prepare comprehensive and
well-structured proposals and plans to ensure that projects move to timely and
successful completion; use the stipulated systems and processes for creating,
tracking and reporting on project plans Establish KPIs (e.g., deployment success
rates, patch latency, incident reduction) and report to leadership using metrics
and user Prepare and provide time, cost and resource proposals and supporting
materials for all system enhancements and customization work as needed for
review and approval by Cooley management Improve and expand provided services
Review manuals, periodicals, technical reports, and use online services to
increase system knowledge and utilization Technical: Oversee design, testing,
and deployment of OS images, app packages, GPOs, login scripts, and MDM policies
for Windows/macOS/iOS/Android/BYOD in diverse global environments Manage release
cycles, software licensing audits, and third-level escalations; ensure seamless
integration with legal apps, M365, Windows 365/Nerdio, and AV/conferencing
systems Act as an Analyst/Consultant and provide systems and applications
integration advice and expertise as needed throughout the firm and the
department Assist and guide the design and development of documentation and
training materials to enable Technology business professionals in the use of
operating system and application deployment systems Manage the design,
development, testing and implementation of login scripts Manage the design,
development, testing and implementation of GPO settings that directly impact the
behavior of end-user applications Manage the creation, quality and use of test
scripts and test plans as needed to effect application unit and regression
testing that ensures the usability and stability of desktop and application
delivery platforms Manage and participate in the design and implementation of
software deployment packages and scripts to ensure timely, consistent and
successful deployment of new and updated software installations in a highly
diverse, international user environment Responsible for control and coordination
of the release management process for the desktop Periodically audit desktops to
help ensure software licensing compliance Attend technical classes to keep skill
set current and to keep pace with firm product/utility set, as required Customer
service: Identify or respond to training needs related to the supported systems
and applications Provide training on systems and practice group procedures to
all users, including the practice groups and firm's clients Ensure issues are
resolved in timely manner within the established SLAs Conduct weekly team
meetings to identify key concerns, develop solution strategies and
communications with customers Administrative management: Serve as direct
supervisor and mentor to direct reports Provide day-to-day supervision of direct
reports, ensure compliance with assigned work hours and monitor for compliance
with all firm and department policies. Manage staffing coverage, review and
process time logs/time off requests Support business professional development
and continued educational opportunities In collaboration with immediate
supervisor and central HR, participate in hiring, performance appraisals,
counseling, termination and other employee lifecycle events All other duties as
assigned or required Skills and experience: Required: After orientation at
Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other
firm applications Ability to work extended and/or weekend hours, as required
Ability to travel, as required 5+ years applicable experience in the field
(e.g., experience with various Windows desktop operating system versions,
application analysis, as well as support of at least 3 different desktop and
laptop hardware devices); eligible for consideration of Senior designation with
7+ years applicable experience in the field with 2+ years of exempt/management
experience in relevant roles Competency in one (or more) scripting languages
(e.g., PowerShell, VB script) Working knowledge of Windows 365, Nerdio and
Microsoft Windows Operating systems Familiarity with industry standard
application deployment tools (New Boundary Prism Deploy Suite/Microsoft SCCM,
PatchMyPC or similar) Familiarity with Mobile Device Management application
deployment technologies such as MS Intune or JEMF Familiarity with Microsoft
M365 and Office 365 stack Preferred: Bachelor's degree Prior law firm experience
Supervisory experience Familiarity with standard Microsoft deployment tools and
their application in the enterprise (Microsoft Deployment Toolkit/operating
systems – Office Customization Tool/Microsoft Office suites – Internet Explorer
Administration Kit/IEAK) and/or alternate third-party tools for deployment of
core systems and applications Familiarity with use of Microsoft Distributed File
System (DFS) replicating file shares Competencies: Exceptional customer service
Excellent oral and written communication skills, including technical and user
documentation Ability to work independently and under pressure Ability to
collaborate with all levels of management and staff Ability to solve problems
independently and simultaneously, effectively juggling multiple tasks
Professional demeanor at all times Strong analytical ability and implementation
skills Entrepreneurial by nature Excellent attention to detail Ability to
organize, prioritize and coordinate multiple activities often under tight
timelines Ability to drive projects to completion and achieve goals Strong
judgment Team-player with collaborative spirit Unwavering ability to handle and
maintain confidentiality regarding firm information, projects, client data High
level of professionalism at all times Demonstrated ability to lead through
influence and develop talent Proactive, analytical mindset Effective
presentation skills Cooley offers a competitive compensation and excellent
benefits package and is committed to fair and equitable employment practices.
EOE. The expected annual pay range for this position with a full-time schedule
is $145,000 - $210,000. Senior level candidates may be considered for this
position and would be eligible for a higher salary range based on experience.
Please note that final offer amount will be dependent on geographic location,
applicable experience and skillset of the candidate. We offer a full range of
elective benefits including medical, health savings account (with applicable
medical plan), dental, vision, health and/or dependent care flexible spending
accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care
coverage, backup care for children and/or adults and other parental support
benefits. In addition to elective benefit options, benefited employees receive
firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 21
days of Paid Time Off ("PTO") and 10 paid holidays each year. We provide
generous parental leave and fertility benefits. New employees will attend a
detailed benefit orientation to learn more about our many benefits and
resources. Welcome to Cooley. We are counselors, strategists and advocates for
today's and tomorrow's leaders of the business economy. We seek to meet the
evolving needs of our clients by building a community of professionals of the
highest caliber who share our vision and embrace our values. Working at Cooley
provides an opportunity to work in an environment of collaboration, challenge
and reward. We are all part of one firm dedicated to maintaining a diverse
workplace that values and celebrates differences—from the way we relate to and
support each other, to the way we work together to meet the needs of our
clients. It is the unique abilities and perspectives of every individual at
Cooley that creates a rewarding workplace. For Cooley, this means offering all
employees the tools, training and mentoring they need to succeed. It enables
every individual to balance work and family obligations. It looks beyond the
Firm's four walls, fostering community involvement. It includes becoming leaders
and contributors in our communities. Our cooperative spirit is the trademark of
the Cooley Culture and every employee in every department is instrumental to the
success of the Firm. We invite you to take a look at our open positions.