{"schemaVersion":"jobsearcher.job.v1","id":"adb7a4eb959c67f42e87ef87","url":"https://jobsearcher.com/jobs/adb7a4eb959c67f42e87ef87","canonicalUrl":"https://jobsearcher.com/jobs/adb7a4eb959c67f42e87ef87","title":"Technical Support Specialist","description":"Job Title: Technical Support Specialist\r\nReports to: Customer Support Manager\r\nLocation: East Coast\r\nWe are seeking a Technical Support Specialist with deep experience in APIs and system integrations to support and resolve complex technical issues. In this customer-centric role, you will partner closely with clients to understand their use cases, troubleshoot integration challenges, and provide clear, actionable guidance. You'll leverage your technical expertise and strong communication skills to ensure customers realize maximum value from our solutions and enjoy a seamless experience. This is an opportunity to work in a dynamic environment and play a key role in our customers' and team's success.\r\nWhat you will be doing\r\nServe as the primary point of contact for technical issues via phone, email, and interactive chat.\r\nDiagnosing and resolving technical issues through troubleshooting.\r\nResponding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively.\r\nMaintaining accurate records of technical issues and resolutions.\r\nServe as a guide and technical resource for customers implementing integrations with Avinode Group APIs.\r\nWrite and maintain API & Integration documentation and implementation best practices.\r\nUse the learnings from your support cases to contribute to support documentation for our web-based products.\r\nWhat you will bring along\r\n2-3 years in a similar role/experience, preferably in a SaaS environment\r\nYou are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible.\r\nYou have experience working with APIs and configuring integrations between platforms, tools, and third-party systems.\r\nYou are an independent self-starter who isn't afraid to ask questions.\r\nYou can balance multiple competing priorities in a fast-paced environment.\r\nYou communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills.\r\nYou are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and various customer needs.\r\nYou are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities.\r\nYou will be one of several people in this role who will share responsibilities for supporting our product offering. As such, you can start with abilities in one or more of the following areas, with an interest to learn the rest from peers in your role:\r\nYou understand how web applications work\r\nYou understand and can document how REST APIs work\r\nYou understand JSON and XML payloads\r\nWhy Avinode Group?\r\nWe offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.\r\nWe have a remote-first work environment.\r\nOur Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.\r\nWe have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.\r\nWe're growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.\r\nYou will be surrounded by exceptionally talented driven people who are in pursuit of excellence.\r\nBy working together, you will experience your standards, expectations and confidence take a quantum leap forward.\r\nSo don't see this as any ordinary job; you are joining a force to make change and you are at the Core of this!\r\nJ-18808-Ljbffr","company":"Avinode Group","rawCompany":"avinode group","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:44:46.689Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Job Title: Technical Support Specialist\r\nReports to: Customer Support Manager\r\nLocation: East Coast\r\nWe are seeking a Technical Support Specialist with deep experience in APIs and system integrations to support and resolve complex technical issues. In this customer-centric role, you will partner closely with clients to understand their use cases, troubleshoot integration challenges, and provide clear, actionable guidance. You'll leverage your technical expertise and strong communication skills to ensure customers realize maximum value from our solutions and enjoy a seamless experience. This is an opportunity to work in a dynamic environment and play a key role in our customers' and team's success.\r\nWhat you will be doing\r\nServe as the primary point of contact for technical issues via phone, email, and interactive chat.\r\nDiagnosing and resolving technical issues through troubleshooting.\r\nResponding to queries with a customer-centric mindset and offering clear, practical advice to help resolve problems effectively.\r\nMaintaining accurate records of technical issues and resolutions.\r\nServe as a guide and technical resource for customers implementing integrations with Avinode Group APIs.\r\nWrite and maintain API & Integration documentation and implementation best practices.\r\nUse the learnings from your support cases to contribute to support documentation for our web-based products.\r\nWhat you will bring along\r\n2-3 years in a similar role/experience, preferably in a SaaS environment\r\nYou are passionate and empathetic about customer service: a good listener who likes digging into problems, overcoming technical and non-technical challenges, finding the best resolution or workaround, and communicating the solution as effectively as possible.\r\nYou have experience working with APIs and configuring integrations between platforms, tools, and third-party systems.\r\nYou are an independent self-starter who isn't afraid to ask questions.\r\nYou can balance multiple competing priorities in a fast-paced environment.\r\nYou communicate well; as this is a customer-facing role at a company with offices in multiple time zones and multiple countries, this position requires strong written and verbal communication skills.\r\nYou are a quick learner with the technical aptitude to develop a deep and detailed understanding of new software and various customer needs.\r\nYou are flexible; you can adapt to a complex and rapidly changing product suite and work effectively with different customer personalities.\r\nYou will be one of several people in this role who will share responsibilities for supporting our product offering. As such, you can start with abilities in one or more of the following areas, with an interest to learn the rest from peers in your role:\r\nYou understand how web applications work\r\nYou understand and can document how REST APIs work\r\nYou understand JSON and XML payloads\r\nWhy Avinode Group?\r\nWe offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated - your ideas will be heard.\r\nWe have a remote-first work environment.\r\nOur Synergy events bring all Noders across departments together in-person to collaborate on a professional level, as well as have fun which is equally as important.\r\nWe have opportunities to develop your skills or to learn new things with training. We want to support your development and dreams.\r\nWe're growth-oriented, entrepreneurial, ambitious and will support you to exceed your goals.\r\nYou will be surrounded by exceptionally talented driven people who are in pursuit of excellence.\r\nBy working together, you will experience your standards, expectations and confidence take a quantum leap forward.\r\nSo don't see this as any ordinary job; you are joining a force to make change and you are at the Core of this!\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:44:46.689Z","dateModified":"2026-04-09T15:44:46.689Z","hiringOrganization":{"@type":"Organization","name":"Avinode Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"adb7a4eb959c67f42e87ef87"},"url":"https://jobsearcher.com/jobs/adb7a4eb959c67f42e87ef87"}}