{"schemaVersion":"jobsearcher.job.v1","id":"adb50cffcbdb18de69de0af2","url":"https://jobsearcher.com/jobs/adb50cffcbdb18de69de0af2","canonicalUrl":"https://jobsearcher.com/jobs/adb50cffcbdb18de69de0af2","title":"SRE L1 Support/Cloud Platform Ops Engineer","description":"About Bitdeer Technologies Group\nBitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.\n\nBitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.\n\nHeadquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.\nTo learn more, visit https://ir.bitdeer.com/\n\nPosition Overview\nYou are the first human in the loop — the escalation target when the AIOps system needs a decision, and the source of ground truth that turns novel incidents into new automations.\n\nNeoCloud is building an AI-operated GPU cloud. That doesn't mean fewer humans — it means humans focus on judgment calls the platform can't yet make, and every judgment call trains the platform to do it next time. In this L1 role you cover front-line monitoring and incident response for NeoCloud's US GPU DCs during the 8AM–8PM PST shift. You execute SOPs, upscale the hard cases, and feed the AIOps substrate the ground truth it needs to learn from novel incidents.\n\nWhat you'll own\n\nMonitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.\n\nRespond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.\n\nPerform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.\n\nExecute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.\n\nCollect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.\n\nManage incident tickets from creation through resolution or escalation (ServiceNow/Jira).\n\nPerform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).\n\nExecute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.\n\nMaintain and update operational runbooks based on recurring issues.\n\nAssist with hardware deployment, firmware updates, and inventory management under SME guidance.\n\nFeed the AIOps substrate\n\nEvery novel incident you resolve is data the platform team needs — you tag it, describe it, and hand it back so it becomes an automation.\n\nEvery runbook you touch should get closer to being executable by the platform, not by you.\n\nYour handoff notes are structured signal, not free-form email.\n\nWhy this role is different from a NOC job\n\nYou are not the last line of defense — the platform is. You are the training signal.\n\nGrowth path is real: strong L1s here move into SME roles, or into the platform team as automation authors.\n\nJob Requirement:\n\n2+ years in NOC, data center operations, or IT support role\n\nBasic Linux system administration (command line, log analysis, service management)\n\nFamiliarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)\n\nExperience with ticketing systems (ServiceNow, Jira Service Management)\n\nAbility to perform physical data center tasks: rack and stack, cabling, hardware replacement\n\nStrong communication skills for shift handoffs, incident documentation, and escalation\n\nAbility to work 8AM-8PM PST shift schedule (12-hour shifts with rotation)\n\nCuriosity about automation — you don't just execute the runbook, you notice when it's the third time this month and ask what should change.\n\nComfort with structured data — you understand that how you file a ticket matters, because it may train a model that decides how the next one is filed.\n\n--------------------------------------------------------------------\n\nBitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, color, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.\n\n#J-18808-Ljbffr","company":"Bitdeer Technologies Group","rawCompany":"bitdeer technologies group","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-23T03:15:21.357Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"SRE L1 Support/Cloud Platform Ops Engineer","description":"About Bitdeer Technologies Group\nBitdeer is a world-leading technology company for AI and Bitcoin mining infrastructure.\n\nBitdeer is committed to providing comprehensive Bitcoin mining solutions for its customers and building AI computational infrastructure to support the AI revolution. Bitdeer handles complex processes involved in computing such as equipment procurement, transport logistics, data center design and construction, equipment management, and daily operations. Bitdeer also offers advanced cloud capabilities to customers with high demand for artificial intelligence.\n\nHeadquartered in Singapore, Bitdeer has deployed data centers across multiple countries, including the United States, Norway, Bhutan, and Ethiopia.\nTo learn more, visit https://ir.bitdeer.com/\n\nPosition Overview\nYou are the first human in the loop — the escalation target when the AIOps system needs a decision, and the source of ground truth that turns novel incidents into new automations.\n\nNeoCloud is building an AI-operated GPU cloud. That doesn't mean fewer humans — it means humans focus on judgment calls the platform can't yet make, and every judgment call trains the platform to do it next time. In this L1 role you cover front-line monitoring and incident response for NeoCloud's US GPU DCs during the 8AM–8PM PST shift. You execute SOPs, upscale the hard cases, and feed the AIOps substrate the ground truth it needs to learn from novel incidents.\n\nWhat you'll own\n\nMonitor GPU cluster health, network status, storage systems, and environmental sensors via centralized dashboards.\n\nRespond to alerts and execute runbooks for common incidents: GPU errors, link flaps, node failures, storage alerts.\n\nPerform hardware triage: identify failed GPUs, NICs, PSUs, disks, and cables from monitoring data and physical inspection.\n\nExecute standard remediation: GPU reset, node drain/reboot, link re-seat, BMC recovery.\n\nCollect diagnostic data for L2/SME escalation: logs, DCGM output, network diagnostics, hardware health reports.\n\nManage incident tickets from creation through resolution or escalation (ServiceNow/Jira).\n\nPerform physical DC tasks: cable installation, hardware swap-outs, rack and stack, labeling (on-site roles).\n\nExecute structured shift handoffs at 8AM and 8PM PST with the APAC operations team.\n\nMaintain and update operational runbooks based on recurring issues.\n\nAssist with hardware deployment, firmware updates, and inventory management under SME guidance.\n\nFeed the AIOps substrate\n\nEvery novel incident you resolve is data the platform team needs — you tag it, describe it, and hand it back so it becomes an automation.\n\nEvery runbook you touch should get closer to being executable by the platform, not by you.\n\nYour handoff notes are structured signal, not free-form email.\n\nWhy this role is different from a NOC job\n\nYou are not the last line of defense — the platform is. You are the training signal.\n\nGrowth path is real: strong L1s here move into SME roles, or into the platform team as automation authors.\n\nJob Requirement:\n\n2+ years in NOC, data center operations, or IT support role\n\nBasic Linux system administration (command line, log analysis, service management)\n\nFamiliarity with monitoring tools (Prometheus, Grafana, Nagios, or equivalent)\n\nExperience with ticketing systems (ServiceNow, Jira Service Management)\n\nAbility to perform physical data center tasks: rack and stack, cabling, hardware replacement\n\nStrong communication skills for shift handoffs, incident documentation, and escalation\n\nAbility to work 8AM-8PM PST shift schedule (12-hour shifts with rotation)\n\nCuriosity about automation — you don't just execute the runbook, you notice when it's the third time this month and ask what should change.\n\nComfort with structured data — you understand that how you file a ticket matters, because it may train a model that decides how the next one is filed.\n\n--------------------------------------------------------------------\n\nBitdeer is committed to providing equal employment opportunities in accordance with country, state, and local laws. Bitdeer does not discriminate against employees or applicants based on conditions such as race, color, gender identity and/or expression, sexual orientation, marital and/or parental status, religion, political opinion, nationality, ethnic background or social origin, social status, disability, age, indigenous status, and union.\n\n#J-18808-Ljbffr","datePosted":"2026-08-23T03:15:21.357Z","dateModified":"2026-08-23T03:15:21.357Z","hiringOrganization":{"@type":"Organization","name":"Bitdeer Technologies Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"adb50cffcbdb18de69de0af2"},"url":"https://jobsearcher.com/jobs/adb50cffcbdb18de69de0af2"}}