{"schemaVersion":"jobsearcher.job.v1","id":"ada5e703d49e5f7d2f79ca03","url":"https://jobsearcher.com/jobs/ada5e703d49e5f7d2f79ca03","canonicalUrl":"https://jobsearcher.com/jobs/ada5e703d49e5f7d2f79ca03","title":"Program Manager","description":"Mass General Brigham (MGB) is committed to improving the health and well-being of populations disproportionately affected by poor health outcomes. Within the Office of the CMO, the Community Health and Health Equity teams spearhead initiatives aimed at reducing health inequities and driving measurable improvements in health outcomes in the communities we serve. A key component of these efforts is our Clinical Community Programs, which deliver high-quality, accessible clinical care directly within community settings.\r\nSenior Program Manager for Clinical Community Programs\r\nThe Senior Program Manager is an operational and strategic leader responsible for overseeing, contributing to, and implementing cross-departmental coordination and continuous improvement across mobile and place-based clinical programs, including the Community Care Van (CCV), Bridge to Health, Walgreens, and HEART of Communities programs. The Senior Program Manager works in close partnership with the Director of Community Health Programs, Senior Medical Director for Clinical Community Programs, and other medical directors; and serves as a liaison between clinical leadership, community partners, vendors, and internal operational teams. This role leads complex operations, supervises managers and program staff, mitigates operational and clinical risk, and ensures alignment with MGB priorities, regulatory requirements, and community needs.\r\nThe Senior Program Manager directly supervises multiple team members and provides indirect leadership across interdisciplinary teams. This is a hybrid role, and she/he/they will be required to work both in-person and remotely.\r\nPrincipal Duties and Responsibilities\r\nProgram Leadership & Strategy\r\nProvide senior-level leadership for the Community Care Van, HEART of Communities and associated clinical-community operations, ensuring programs operate at scale with consistency, quality, and sustainability.\r\nTranslate organizational and clinical priorities into actionable operational strategies that advance equity, access, and measurable health outcomes.\r\nServe as a strategic thought partner to the Senior Medical Director for Clinical Community Programs, other medical directors, and the Director of Community Health Programs on program growth, design, risk mitigation, and long-term planning.\r\nProgram Operations & Oversight\r\nOversee operational aspects of the Clinical Community Programs.\r\nImplement, and continuously refine standard operating procedures, escalation pathways, and contingency plans for mobile clinical operations.\r\nAssist the Operations Managers, Program Managers and program staff in anticipating, assessing, and resolving operational challenges, including site logistics, systems issues, equipment failures, and staffing gaps.\r\nPeople Management & Workforce Development\r\nSupervise and mentor program staff, providing leadership, coaching, and performance management.\r\nCollaborate with the Senior Medical Director, other medical directors, and Director of Community Health Programs to guide the recruitment, onboarding, training, and professional development of program staff.\r\nFoster a high-performing, mission-driven team culture grounded in equity, accountability, performance management, and continuous learning.\r\nEnsure staffing structures support program growth, coverage needs, and staff well-being.\r\nFoster engagement and buy-in through bidirectional communication, actively listening to staff, encouraging feedback, and aligning the team around program priorities.\r\nCross-Functional & External Partnership\r\nBuild and maintain strong working relationships with internal MGB stakeholders including clinical departments (e.g., Primary Care), Population Health, Finance, Marketing, Digital, Analytics, and Compliance.\r\nLead coordination with external vendors (e.g., transportation, maintenance, equipment, supplies), ensuring performance, contract compliance, and fiscal accountability.\r\nSupport and strengthen community and external health system partnerships essential to successful clinic operations and community trust.\r\nFinancial Management & Compliance\r\nDevelop, manage, and monitor program budgets in partnership with the Senior Medical Director, other medical directors, Director of Community Health Programs and finance teams.\r\nEnsure fiscal stewardship, accurate forecasting, and invoice review.\r\nEnsure programs operate in compliance with clinical, regulatory, and organizational standards.\r\nData, Evaluation & Continuous Improvement\r\nPartner with evaluation and data teams to ensure accurate data collection, reporting, and analysis for mobile clinical programs.\r\nUse data to monitor at least monthly performance, identify trends, inform decision-making, and drive continuous quality improvement.\r\nPrepare senior-level reports, dashboards, and presentations.\r\nCommunity Outreach\r\nProvide senior operational leadership to support the implementation of community engagement strategies for Clinical Community Programs.\r\nSupport collaboration with Community Health and Community Engagement teams to sustain and expand trusted community partnerships.\r\nOther\r\nPerform other duties as assigned in support of Clinical Community Programs and MGB's health equity mission.\r\nPrimary responsibility for oversight and management of program budgets as assigned.\r\nExperience\r\nBachelor's Degree or equivalent years of experience required; Master's degree strongly preferred.\r\n5–7+ years of progressively responsible experience in clinical operations, community health, or health equity programming required.\r\nDemonstrated experience managing complex programs and supervising staff required.\r\n1–2 years required, 3–5 years preferred of supervisory or leadership experience. This role will involve direct supervision of 3–5 FTE program managers and operations managers and indirect leadership across interdisciplinary teams.\r\nSkills, Abilities and Competencies\r\nDemonstrated ability to provide senior-level operational and strategic leadership for complex clinical-community programs, including mobile and place-based care delivery.\r\nExperience leading and managing multi-layered teams.\r\nStrong strategic thinking skills with the ability to operationalize vision into execution.\r\nAbility to use data and reporting to inform strategy and decision-making.\r\nDemonstrated ability to cultivate, manage, and sustain strong working relationships with internal and external partners, including clinical leaders, community organizations, vendors, and system stakeholders.\r\nProven ability to navigate ambiguity, manage risk, and lead through complex operational challenges.\r\nExcellent interpersonal, written, and verbal communication skills across diverse audiences.\r\nStrong financial acumen, including budgeting, forecasting, and vendor management; high level of independence, judgment, and accountability.\r\nCommitment to health equity and experience working with diverse community populations.\r\nProficiency with Microsoft Office and operational data systems; Epic knowledge preferred.\r\nMass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.\r\nJ-18808-Ljbffr","company":"Mass General Brigham Enterprise Services","rawCompany":"mass general brigham enterprise services","city":"Somerville","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:30:00.603Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"923120","title":"Administration of Public Health Programs","slug":"administration-of-public-health-programs"},{"code":"621498","title":"All Other Outpatient Care Centers","slug":"all-other-outpatient-care-centers"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager","description":"Mass General Brigham (MGB) is committed to improving the health and well-being of populations disproportionately affected by poor health outcomes. Within the Office of the CMO, the Community Health and Health Equity teams spearhead initiatives aimed at reducing health inequities and driving measurable improvements in health outcomes in the communities we serve. A key component of these efforts is our Clinical Community Programs, which deliver high-quality, accessible clinical care directly within community settings.\r\nSenior Program Manager for Clinical Community Programs\r\nThe Senior Program Manager is an operational and strategic leader responsible for overseeing, contributing to, and implementing cross-departmental coordination and continuous improvement across mobile and place-based clinical programs, including the Community Care Van (CCV), Bridge to Health, Walgreens, and HEART of Communities programs. The Senior Program Manager works in close partnership with the Director of Community Health Programs, Senior Medical Director for Clinical Community Programs, and other medical directors; and serves as a liaison between clinical leadership, community partners, vendors, and internal operational teams. This role leads complex operations, supervises managers and program staff, mitigates operational and clinical risk, and ensures alignment with MGB priorities, regulatory requirements, and community needs.\r\nThe Senior Program Manager directly supervises multiple team members and provides indirect leadership across interdisciplinary teams. This is a hybrid role, and she/he/they will be required to work both in-person and remotely.\r\nPrincipal Duties and Responsibilities\r\nProgram Leadership & Strategy\r\nProvide senior-level leadership for the Community Care Van, HEART of Communities and associated clinical-community operations, ensuring programs operate at scale with consistency, quality, and sustainability.\r\nTranslate organizational and clinical priorities into actionable operational strategies that advance equity, access, and measurable health outcomes.\r\nServe as a strategic thought partner to the Senior Medical Director for Clinical Community Programs, other medical directors, and the Director of Community Health Programs on program growth, design, risk mitigation, and long-term planning.\r\nProgram Operations & Oversight\r\nOversee operational aspects of the Clinical Community Programs.\r\nImplement, and continuously refine standard operating procedures, escalation pathways, and contingency plans for mobile clinical operations.\r\nAssist the Operations Managers, Program Managers and program staff in anticipating, assessing, and resolving operational challenges, including site logistics, systems issues, equipment failures, and staffing gaps.\r\nPeople Management & Workforce Development\r\nSupervise and mentor program staff, providing leadership, coaching, and performance management.\r\nCollaborate with the Senior Medical Director, other medical directors, and Director of Community Health Programs to guide the recruitment, onboarding, training, and professional development of program staff.\r\nFoster a high-performing, mission-driven team culture grounded in equity, accountability, performance management, and continuous learning.\r\nEnsure staffing structures support program growth, coverage needs, and staff well-being.\r\nFoster engagement and buy-in through bidirectional communication, actively listening to staff, encouraging feedback, and aligning the team around program priorities.\r\nCross-Functional & External Partnership\r\nBuild and maintain strong working relationships with internal MGB stakeholders including clinical departments (e.g., Primary Care), Population Health, Finance, Marketing, Digital, Analytics, and Compliance.\r\nLead coordination with external vendors (e.g., transportation, maintenance, equipment, supplies), ensuring performance, contract compliance, and fiscal accountability.\r\nSupport and strengthen community and external health system partnerships essential to successful clinic operations and community trust.\r\nFinancial Management & Compliance\r\nDevelop, manage, and monitor program budgets in partnership with the Senior Medical Director, other medical directors, Director of Community Health Programs and finance teams.\r\nEnsure fiscal stewardship, accurate forecasting, and invoice review.\r\nEnsure programs operate in compliance with clinical, regulatory, and organizational standards.\r\nData, Evaluation & Continuous Improvement\r\nPartner with evaluation and data teams to ensure accurate data collection, reporting, and analysis for mobile clinical programs.\r\nUse data to monitor at least monthly performance, identify trends, inform decision-making, and drive continuous quality improvement.\r\nPrepare senior-level reports, dashboards, and presentations.\r\nCommunity Outreach\r\nProvide senior operational leadership to support the implementation of community engagement strategies for Clinical Community Programs.\r\nSupport collaboration with Community Health and Community Engagement teams to sustain and expand trusted community partnerships.\r\nOther\r\nPerform other duties as assigned in support of Clinical Community Programs and MGB's health equity mission.\r\nPrimary responsibility for oversight and management of program budgets as assigned.\r\nExperience\r\nBachelor's Degree or equivalent years of experience required; Master's degree strongly preferred.\r\n5–7+ years of progressively responsible experience in clinical operations, community health, or health equity programming required.\r\nDemonstrated experience managing complex programs and supervising staff required.\r\n1–2 years required, 3–5 years preferred of supervisory or leadership experience. This role will involve direct supervision of 3–5 FTE program managers and operations managers and indirect leadership across interdisciplinary teams.\r\nSkills, Abilities and Competencies\r\nDemonstrated ability to provide senior-level operational and strategic leadership for complex clinical-community programs, including mobile and place-based care delivery.\r\nExperience leading and managing multi-layered teams.\r\nStrong strategic thinking skills with the ability to operationalize vision into execution.\r\nAbility to use data and reporting to inform strategy and decision-making.\r\nDemonstrated ability to cultivate, manage, and sustain strong working relationships with internal and external partners, including clinical leaders, community organizations, vendors, and system stakeholders.\r\nProven ability to navigate ambiguity, manage risk, and lead through complex operational challenges.\r\nExcellent interpersonal, written, and verbal communication skills across diverse audiences.\r\nStrong financial acumen, including budgeting, forecasting, and vendor management; high level of independence, judgment, and accountability.\r\nCommitment to health equity and experience working with diverse community populations.\r\nProficiency with Microsoft Office and operational data systems; Epic knowledge preferred.\r\nMass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:30:00.603Z","dateModified":"2026-08-08T01:30:00.603Z","hiringOrganization":{"@type":"Organization","name":"Mass General Brigham Enterprise Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Somerville","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ada5e703d49e5f7d2f79ca03"},"url":"https://jobsearcher.com/jobs/ada5e703d49e5f7d2f79ca03"}}