{"schemaVersion":"jobsearcher.job.v1","id":"ad9b89f2b5fdf65b6786fbe1","url":"https://jobsearcher.com/jobs/ad9b89f2b5fdf65b6786fbe1","canonicalUrl":"https://jobsearcher.com/jobs/ad9b89f2b5fdf65b6786fbe1","title":"Technical Support Specialist","description":"At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful.\n\nAbout LiquidStack\n\nLiquidStack is a global leader in advanced liquid cooling solutions, enabling the next generation of artificial intelligence (AI), high-performance computing (HPC), and mission-critical data center infrastructure. Our innovative technologies help customers maximize performance, improve energy efficiency, and support the growing demands of today's most advanced computing environments.\n\nWe are seeking a technically skilled and hands-on Technical Support Specialist to join our Global Services team. In this role, you will provide post-sales technical support for LiquidStack's advanced liquid cooling systems, serving as a key technical resource for customers, service partners, field technicians, and internal teams.\n\nThis is not an IT help desk role. The ideal candidate will have experience troubleshooting mechanical, thermal, HVAC/R, or electromechanical systems and enjoys solving complex hardware challenges. You will work directly with equipment, engineering documentation, and cross-functional teams to diagnose issues, support warranty and service activities, and improve customer outcomes.\n\nIf you enjoy hands-on troubleshooting, collaborating with engineering teams, and working with innovative technology shaping the future of AI and data infrastructure, this is an opportunity to make a meaningful impact.\n\nWhy Join LiquidStack?\n\nAt LiquidStack, you'll work with cutting-edge technology that is transforming the future of data center cooling.\n\nYou'll have the opportunity to:\n\nSupport innovative liquid cooling systems powering AI, hyperscale, enterprise, and edge computing environments.\nWork alongside engineering, manufacturing, quality, and global service teams to solve complex technical challenges.\nGain expertise in advanced mechanical, thermal, and fluid management technologies.\nMake a direct impact on customer satisfaction, product reliability, and continuous improvement.\nGrow your career within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support.\nEssential Duties & Responsibilities\nWhat You'll Do\nServe as the primary technical support contact for customers, channel partners, and field service technicians supporting LiquidStack products.\nDiagnose and resolve mechanical, thermal, fluid, and electromechanical system issues using structured troubleshooting and technical analysis.\nSupport mission-critical customer environments by helping resolve technical issues quickly to maximize system performance and uptime.\nAnalyze product issues using engineering documentation, including mechanical drawings, electrical schematics, bills of materials (BoMs), service manuals, and CAD models.\nPerform structured root cause analysis (RCA) on recurring technical issues and collaborate with Engineering and Quality teams to recommend corrective actions and improve product reliability.\nPartner with Engineering, Manufacturing, Supply Chain, Quality, and Global Services teams to resolve complex technical challenges and improve serviceability.\nSupport product lifecycle activities, including installation support, commissioning assistance, warranty evaluations, spare parts coordination, upgrades, and service recommendations.\nUtilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions.\nDevelop and maintain technical documentation, troubleshooting guides, knowledge base articles, and best practices to improve service efficiency.\nServe as the technical voice of the customer by communicating recurring field issues, customer feedback, and product improvement opportunities to internal teams.\nCommunicate complex technical information clearly and professionally to customers, service partners, and cross-functional stakeholders.\nSupport a global customer base across multiple time zones while maintaining exceptional customer service.\nQualifications\nRequired Qualifications\n2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting.\nHands-on experience troubleshooting mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems.\nTechnical diploma, Associate degree, military technical training, or equivalent hands-on experience.\nAbility to read and interpret mechanical drawings, electrical schematics, wiring diagrams, bills of materials (BoMs), assembly drawings, and service documentation.\nExperience diagnosing and resolving hardware-related issues using systematic troubleshooting techniques.\nExperience documenting customer issues and technical resolutions within CRM or service management platforms.\nStrong analytical, organizational, and problem-solving skills with the ability to prioritize multiple technical issues.\nExcellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.\nSelf-motivated with the ability to work independently and collaboratively within a fast-paced environment.\nPreferred Qualifications\nBachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline.\nExperience supporting liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units (CDUs), valves, or other fluid management systems.\nExperience performing root cause analysis (RCA), failure analysis, or continuous improvement initiatives.\nFamiliarity with SolidWorks, AutoCAD, or other engineering drawing software.\nExperience with Salesforce, ServiceNow, SAP, Jira, or other CRM/service management platforms.\nExperience supporting manufacturing, industrial equipment, data center infrastructure, or mission-critical systems.\nUnderstanding of preventative maintenance, commissioning, warranty support, and equipment lifecycle management.\nMultilingual skills are a plus.\nSuccess in This Role\n\nThe ideal candidate is someone who:\n\nEnjoys solving complex technical and mechanical challenges.\nTakes ownership of customer issues from initial diagnosis through resolution.\nThrives in collaborative, cross-functional environments.\nIs passionate about continuous improvement and product reliability.\nBuilds trusted relationships with customers and internal stakeholders.\nIs excited to support innovative technologies powering the future of AI and high-performance computing.\n\nWhy Join Us?\n\nCompetitive pay with opportunities for overtime\nConsistent day-shift schedule\nPaid time off, holidays, and great benefits\nBe part of an industry-disrupting company with room to grow\nWork on innovative technologies in a collaborative, supportive environment","company":"Liquidstack","rawCompany":"liquidstack","city":"Carrollton","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-23T10:09:59.547Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"At LiquidStack, we're redefining what's possible in the data center world. As a global leader in advanced liquid cooling solutions, we're powering the future of AI, edge computing, and high-performance systems. Our team is growing, and we're looking for skilled professionals who want to be part of something innovative and impactful.\n\nAbout LiquidStack\n\nLiquidStack is a global leader in advanced liquid cooling solutions, enabling the next generation of artificial intelligence (AI), high-performance computing (HPC), and mission-critical data center infrastructure. Our innovative technologies help customers maximize performance, improve energy efficiency, and support the growing demands of today's most advanced computing environments.\n\nWe are seeking a technically skilled and hands-on Technical Support Specialist to join our Global Services team. In this role, you will provide post-sales technical support for LiquidStack's advanced liquid cooling systems, serving as a key technical resource for customers, service partners, field technicians, and internal teams.\n\nThis is not an IT help desk role. The ideal candidate will have experience troubleshooting mechanical, thermal, HVAC/R, or electromechanical systems and enjoys solving complex hardware challenges. You will work directly with equipment, engineering documentation, and cross-functional teams to diagnose issues, support warranty and service activities, and improve customer outcomes.\n\nIf you enjoy hands-on troubleshooting, collaborating with engineering teams, and working with innovative technology shaping the future of AI and data infrastructure, this is an opportunity to make a meaningful impact.\n\nWhy Join LiquidStack?\n\nAt LiquidStack, you'll work with cutting-edge technology that is transforming the future of data center cooling.\n\nYou'll have the opportunity to:\n\nSupport innovative liquid cooling systems powering AI, hyperscale, enterprise, and edge computing environments.\nWork alongside engineering, manufacturing, quality, and global service teams to solve complex technical challenges.\nGain expertise in advanced mechanical, thermal, and fluid management technologies.\nMake a direct impact on customer satisfaction, product reliability, and continuous improvement.\nGrow your career within Global Services, Field Service Engineering, Technical Support Engineering, or Product Support.\nEssential Duties & Responsibilities\nWhat You'll Do\nServe as the primary technical support contact for customers, channel partners, and field service technicians supporting LiquidStack products.\nDiagnose and resolve mechanical, thermal, fluid, and electromechanical system issues using structured troubleshooting and technical analysis.\nSupport mission-critical customer environments by helping resolve technical issues quickly to maximize system performance and uptime.\nAnalyze product issues using engineering documentation, including mechanical drawings, electrical schematics, bills of materials (BoMs), service manuals, and CAD models.\nPerform structured root cause analysis (RCA) on recurring technical issues and collaborate with Engineering and Quality teams to recommend corrective actions and improve product reliability.\nPartner with Engineering, Manufacturing, Supply Chain, Quality, and Global Services teams to resolve complex technical challenges and improve serviceability.\nSupport product lifecycle activities, including installation support, commissioning assistance, warranty evaluations, spare parts coordination, upgrades, and service recommendations.\nUtilize CRM and service management systems to accurately document troubleshooting activities, technical findings, customer communications, and case resolutions.\nDevelop and maintain technical documentation, troubleshooting guides, knowledge base articles, and best practices to improve service efficiency.\nServe as the technical voice of the customer by communicating recurring field issues, customer feedback, and product improvement opportunities to internal teams.\nCommunicate complex technical information clearly and professionally to customers, service partners, and cross-functional stakeholders.\nSupport a global customer base across multiple time zones while maintaining exceptional customer service.\nQualifications\nRequired Qualifications\n2+ years of experience in technical support, field service, manufacturing support, product support, or equipment troubleshooting.\nHands-on experience troubleshooting mechanical, thermal, HVAC/R, industrial, fluid handling, or electromechanical systems.\nTechnical diploma, Associate degree, military technical training, or equivalent hands-on experience.\nAbility to read and interpret mechanical drawings, electrical schematics, wiring diagrams, bills of materials (BoMs), assembly drawings, and service documentation.\nExperience diagnosing and resolving hardware-related issues using systematic troubleshooting techniques.\nExperience documenting customer issues and technical resolutions within CRM or service management platforms.\nStrong analytical, organizational, and problem-solving skills with the ability to prioritize multiple technical issues.\nExcellent verbal and written communication skills with the ability to explain technical concepts to both technical and non-technical audiences.\nSelf-motivated with the ability to work independently and collaboratively within a fast-paced environment.\nPreferred Qualifications\nBachelor's degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, or a related technical discipline.\nExperience supporting liquid cooling systems, HVAC/R equipment, pumps, heat exchangers, hydronic systems, coolant distribution units (CDUs), valves, or other fluid management systems.\nExperience performing root cause analysis (RCA), failure analysis, or continuous improvement initiatives.\nFamiliarity with SolidWorks, AutoCAD, or other engineering drawing software.\nExperience with Salesforce, ServiceNow, SAP, Jira, or other CRM/service management platforms.\nExperience supporting manufacturing, industrial equipment, data center infrastructure, or mission-critical systems.\nUnderstanding of preventative maintenance, commissioning, warranty support, and equipment lifecycle management.\nMultilingual skills are a plus.\nSuccess in This Role\n\nThe ideal candidate is someone who:\n\nEnjoys solving complex technical and mechanical challenges.\nTakes ownership of customer issues from initial diagnosis through resolution.\nThrives in collaborative, cross-functional environments.\nIs passionate about continuous improvement and product reliability.\nBuilds trusted relationships with customers and internal stakeholders.\nIs excited to support innovative technologies powering the future of AI and high-performance computing.\n\nWhy Join Us?\n\nCompetitive pay with opportunities for overtime\nConsistent day-shift schedule\nPaid time off, holidays, and great benefits\nBe part of an industry-disrupting company with room to grow\nWork on innovative technologies in a collaborative, supportive environment","datePosted":"2026-08-23T10:09:59.547Z","dateModified":"2026-08-23T10:09:59.547Z","hiringOrganization":{"@type":"Organization","name":"Liquidstack","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Carrollton","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad9b89f2b5fdf65b6786fbe1"},"url":"https://jobsearcher.com/jobs/ad9b89f2b5fdf65b6786fbe1"}}