{"schemaVersion":"jobsearcher.job.v1","id":"ad7327595c2e052d5528a806","url":"https://jobsearcher.com/jobs/ad7327595c2e052d5528a806","canonicalUrl":"https://jobsearcher.com/jobs/ad7327595c2e052d5528a806","title":"Account Services Supervisor","description":"Manufacturing company located in Central Islip, NY, is seeking an Account Services Supervisor. The Account Services Supervisor’s responsibility is to assist the AS Manager with the department’s daily operations. Assist with managing Quote-to-Order process, team workload, supports order management activities, and collaborates with Sales and internal departments to provide exceptional customer service. The Account Services Supervisor is responsible for monitoring performance, and ensure the teams efficiency in processing customer quotes.\nEssential Duties and Responsibilities\nQuote-to-Order Process\nSupervise the daily Quote-to-Order process to ensure timely and accurate processing of customer requests.\nAssign and balance workload among Account Services Representatives to meet departmental service goals.\nReview quotes and orders for accuracy and completeness prior to processing.\nEnsure adherence to established sales support procedures and company policies.\nIdentify workflow inefficiencies and recommend process improvements.\nTeam Collaboration\nSupervise the daily activities of the Account Services Team.\nConduct regular team meetings and facilitate communication between field sales representatives and the Account Services Team.\nPartner with Sales, Production, Purchasing, Logistics, Finance, and Quality to resolve customer issues and ensure order accuracy.\nServe as a resource for team members by providing guidance and support on customer and order-related matters.\nOrder Management\nMonitor and maintain customer Opportunities, Quotes, Sales Orders, Backlog, and In-Preparation Orders.\nTrack open orders and proactively follow up to ensure timely fulfillment.\nResolve order discrepancies by coordinating with internal departments.\nMaintain accurate customer and order information within the ERP and CRM systems.\nMonitor departmental metrics including quote turnaround time, order accuracy, backlog status, and customer response times.\nEmployee Performance\nSupervise, coach, and develop Account Services employees.\nConduct onboarding and ongoing training to ensure employees understand company processes and customer service expectations.\nMonitor employee productivity, attendance, and quality of work.\nConduct performance evaluations and provide regular coaching and feedback.\nAddress performance issues through corrective action, coaching, and performance improvement plans when necessary.\nFoster a collaborative, customer-focused, and accountable work environment.\nQualifications\nAssociate's or Bachelor's degree in Business Administration or a related field preferred; equivalent experience will be considered.\nMinimum of 3 years of experience in customer service, account services, inside sales, or order management within a manufacturing or distribution environment.\nPrevious supervisory or team lead experience preferred.\nExperience with ERP and CRM systems.\nStrong organizational, communication, and problem-solving skills.\nProficient in Microsoft Office Suite, including Excel.\nCore Competencies\nTeam Leadership\nCustomer Service Excellence\nQuote-to-Order Process Management\nOrder Management\nCross-Functional Collaboration\nEmployee Coaching and Development\nPerformance Management\nTime Management and Prioritization\nAttention to Detail\nContinuous Improvement\nPay: $56,864.27 - $85,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nTuition reimbursement\nEducation:\nAssociate (Required)\nExperience:\nSupervisory: 3 years (Required)\norder processing: 3 years (Required)\nManufacturing: 3 years (Preferred)\nteam coaching: 3 years (Required)\nERP systems: 3 years (Required)\nMicrosoft Office: 5 years (Required)\nWork Location: In person","company":"Universal Photonics","rawCompany":"universal photonics","city":"Islip","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:59:12.047Z","occupations":[{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"43-1011.00","title":"First-Line Supervisors of Office and Administrative Support Workers","slug":"first-line-supervisors-of-office-and-administrative-support-workers"}],"industries":[{"code":"423840","title":"Industrial Supplies Merchant Wholesalers","slug":"industrial-supplies-merchant-wholesalers"},{"code":"423830","title":"Industrial Machinery and Equipment Merchant Wholesalers","slug":"industrial-machinery-and-equipment-merchant-wholesalers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Account Services Supervisor","description":"Manufacturing company located in Central Islip, NY, is seeking an Account Services Supervisor. The Account Services Supervisor’s responsibility is to assist the AS Manager with the department’s daily operations. Assist with managing Quote-to-Order process, team workload, supports order management activities, and collaborates with Sales and internal departments to provide exceptional customer service. The Account Services Supervisor is responsible for monitoring performance, and ensure the teams efficiency in processing customer quotes.\nEssential Duties and Responsibilities\nQuote-to-Order Process\nSupervise the daily Quote-to-Order process to ensure timely and accurate processing of customer requests.\nAssign and balance workload among Account Services Representatives to meet departmental service goals.\nReview quotes and orders for accuracy and completeness prior to processing.\nEnsure adherence to established sales support procedures and company policies.\nIdentify workflow inefficiencies and recommend process improvements.\nTeam Collaboration\nSupervise the daily activities of the Account Services Team.\nConduct regular team meetings and facilitate communication between field sales representatives and the Account Services Team.\nPartner with Sales, Production, Purchasing, Logistics, Finance, and Quality to resolve customer issues and ensure order accuracy.\nServe as a resource for team members by providing guidance and support on customer and order-related matters.\nOrder Management\nMonitor and maintain customer Opportunities, Quotes, Sales Orders, Backlog, and In-Preparation Orders.\nTrack open orders and proactively follow up to ensure timely fulfillment.\nResolve order discrepancies by coordinating with internal departments.\nMaintain accurate customer and order information within the ERP and CRM systems.\nMonitor departmental metrics including quote turnaround time, order accuracy, backlog status, and customer response times.\nEmployee Performance\nSupervise, coach, and develop Account Services employees.\nConduct onboarding and ongoing training to ensure employees understand company processes and customer service expectations.\nMonitor employee productivity, attendance, and quality of work.\nConduct performance evaluations and provide regular coaching and feedback.\nAddress performance issues through corrective action, coaching, and performance improvement plans when necessary.\nFoster a collaborative, customer-focused, and accountable work environment.\nQualifications\nAssociate's or Bachelor's degree in Business Administration or a related field preferred; equivalent experience will be considered.\nMinimum of 3 years of experience in customer service, account services, inside sales, or order management within a manufacturing or distribution environment.\nPrevious supervisory or team lead experience preferred.\nExperience with ERP and CRM systems.\nStrong organizational, communication, and problem-solving skills.\nProficient in Microsoft Office Suite, including Excel.\nCore Competencies\nTeam Leadership\nCustomer Service Excellence\nQuote-to-Order Process Management\nOrder Management\nCross-Functional Collaboration\nEmployee Coaching and Development\nPerformance Management\nTime Management and Prioritization\nAttention to Detail\nContinuous Improvement\nPay: $56,864.27 - $85,000.00 per year\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nTuition reimbursement\nEducation:\nAssociate (Required)\nExperience:\nSupervisory: 3 years (Required)\norder processing: 3 years (Required)\nManufacturing: 3 years (Preferred)\nteam coaching: 3 years (Required)\nERP systems: 3 years (Required)\nMicrosoft Office: 5 years (Required)\nWork Location: In person","datePosted":"2026-08-07T10:59:12.047Z","dateModified":"2026-08-07T10:59:12.047Z","hiringOrganization":{"@type":"Organization","name":"Universal Photonics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Islip","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad7327595c2e052d5528a806"},"url":"https://jobsearcher.com/jobs/ad7327595c2e052d5528a806"}}