{"schemaVersion":"jobsearcher.job.v1","id":"ad72296ba71b52367ff10c0e","url":"https://jobsearcher.com/jobs/ad72296ba71b52367ff10c0e","canonicalUrl":"https://jobsearcher.com/jobs/ad72296ba71b52367ff10c0e","title":"Production Support Engineer (Java / Middleware / ServiceNow)","description":"Job Title\nProduction Support Engineer (Java / Middleware / ServiceNow)\nAbout The C.A.S.E. Engineering Group\nAt The C.A.S.E. Engineering Group, we specialize in cybersecurity advisory services, modernizing IT architectures, developing IT strategic plans, and engineering innovative systems and software. C.A.S.E. stands for C*ybersecurity, Architecture, Strategy, and E*ngineering. We take a balanced, tailored approach to solving unique organizational challenges while leveraging industry best practices for long-term success.\nThis position supports a mission-critical federal environment operating middleware, enterprise service bus (ESB) layers, and core Java applications.\nPosition Overview\nJob Type: Full-Time\nLocation: Remote (U.S.) with occasional on-site meetings in the Washington, DC area\nTarget Salary Range: $105,000 – $125,000 / year + On-Call Differential (Note: Final offer is subject to candidate experience and expectations)\nOn-Call Requirement: Participation in a structured 24x7 on-call rotation (nights, weekends, peak periods).\nPosition Contingency: Contingent upon contract award (Anticipated award: September 2026; Estimated start date: November 17, 2026)\nAs a Production Support Engineer, you will provide 24x7 application-level support for middleware, ESB, and Java business applications, meeting strict priority-based SLAs.\nKey Responsibilities\n24x7 Operations: Troubleshoot and resolve application incidents across Java services, webMethods components, and middleware integrations.\nSLA Execution: Adhere to strict response windows, including a 4-hour restoration target for Priority 1 incidents.\nServiceNow & Monitoring: Manage tickets in ServiceNow and perform log/dashboard analysis using AppDynamics and ELK.\nMaintenance & Patching: Support release implementation, perform post-deployment checks, and implement vulnerability remediation fixes.\nRCA & Runbooks: Provide root cause analysis inputs and update operational runbooks.\nQualifications & Requirements\nExperience:\nAt least 5 years of application production support / O&M experience in 24x7 environments.\nAt least 2 years supporting Java-based and/or middleware (ESB) production applications.\nTechnical Expertise:\nServiceNow incident/request management.\nJava application troubleshooting and ESB concepts (webMethods exposure is a plus).\nAppDynamics, ELK stack, and log review techniques.\nOpenShift or Kubernetes operational concepts.\nClearance & Security:\nMust possess U.S. work authorization.\nMust be able to obtain and maintain a federal Moderate Risk Public Trust (MBI level) background investigation.\nOur Hiring Process\nSubmit Application: Apply directly on Indeed with your updated resume.\nSalary, On-Call, & Contingency Confirmation: State your expected salary range, confirm acceptance of 24x7 on-call rotation duties, and confirm availability for Fall 2026.\nAlex AI Assessment: Complete an automated AI assessment interview through Alex AI. (Candidates achieving a score of 80/100 or higher will advance to recruiter review).\nRecruiter Screening Call: Connect with our recruiting team to discuss your hands-on technical experience, federal background/suitability, and contract alignment.\nFinal Technical Review & Selection: Final candidate slate submission and formal placement consideration.\nPay: $105,000.00 - $125,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nWhat are your salary expectations?\nLocation:\nWashington, DC (Required)\nWork Location: Remote","company":"Case Engineering Group","rawCompany":"case engineering group","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-03T23:32:35.463Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Production Support Engineer (Java / Middleware / ServiceNow)","description":"Job Title\nProduction Support Engineer (Java / Middleware / ServiceNow)\nAbout The C.A.S.E. Engineering Group\nAt The C.A.S.E. Engineering Group, we specialize in cybersecurity advisory services, modernizing IT architectures, developing IT strategic plans, and engineering innovative systems and software. C.A.S.E. stands for C*ybersecurity, Architecture, Strategy, and E*ngineering. We take a balanced, tailored approach to solving unique organizational challenges while leveraging industry best practices for long-term success.\nThis position supports a mission-critical federal environment operating middleware, enterprise service bus (ESB) layers, and core Java applications.\nPosition Overview\nJob Type: Full-Time\nLocation: Remote (U.S.) with occasional on-site meetings in the Washington, DC area\nTarget Salary Range: $105,000 – $125,000 / year + On-Call Differential (Note: Final offer is subject to candidate experience and expectations)\nOn-Call Requirement: Participation in a structured 24x7 on-call rotation (nights, weekends, peak periods).\nPosition Contingency: Contingent upon contract award (Anticipated award: September 2026; Estimated start date: November 17, 2026)\nAs a Production Support Engineer, you will provide 24x7 application-level support for middleware, ESB, and Java business applications, meeting strict priority-based SLAs.\nKey Responsibilities\n24x7 Operations: Troubleshoot and resolve application incidents across Java services, webMethods components, and middleware integrations.\nSLA Execution: Adhere to strict response windows, including a 4-hour restoration target for Priority 1 incidents.\nServiceNow & Monitoring: Manage tickets in ServiceNow and perform log/dashboard analysis using AppDynamics and ELK.\nMaintenance & Patching: Support release implementation, perform post-deployment checks, and implement vulnerability remediation fixes.\nRCA & Runbooks: Provide root cause analysis inputs and update operational runbooks.\nQualifications & Requirements\nExperience:\nAt least 5 years of application production support / O&M experience in 24x7 environments.\nAt least 2 years supporting Java-based and/or middleware (ESB) production applications.\nTechnical Expertise:\nServiceNow incident/request management.\nJava application troubleshooting and ESB concepts (webMethods exposure is a plus).\nAppDynamics, ELK stack, and log review techniques.\nOpenShift or Kubernetes operational concepts.\nClearance & Security:\nMust possess U.S. work authorization.\nMust be able to obtain and maintain a federal Moderate Risk Public Trust (MBI level) background investigation.\nOur Hiring Process\nSubmit Application: Apply directly on Indeed with your updated resume.\nSalary, On-Call, & Contingency Confirmation: State your expected salary range, confirm acceptance of 24x7 on-call rotation duties, and confirm availability for Fall 2026.\nAlex AI Assessment: Complete an automated AI assessment interview through Alex AI. (Candidates achieving a score of 80/100 or higher will advance to recruiter review).\nRecruiter Screening Call: Connect with our recruiting team to discuss your hands-on technical experience, federal background/suitability, and contract alignment.\nFinal Technical Review & Selection: Final candidate slate submission and formal placement consideration.\nPay: $105,000.00 - $125,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nApplication Question(s):\nWhat are your salary expectations?\nLocation:\nWashington, DC (Required)\nWork Location: Remote","datePosted":"2026-08-03T23:32:35.463Z","dateModified":"2026-08-03T23:32:35.463Z","hiringOrganization":{"@type":"Organization","name":"Case Engineering Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad72296ba71b52367ff10c0e"},"url":"https://jobsearcher.com/jobs/ad72296ba71b52367ff10c0e"}}