{"schemaVersion":"jobsearcher.job.v1","id":"ad4e3f02ab357ea2fffc7c93","url":"https://jobsearcher.com/jobs/ad4e3f02ab357ea2fffc7c93","canonicalUrl":"https://jobsearcher.com/jobs/ad4e3f02ab357ea2fffc7c93","title":"Technical Support Intern","description":"Job SummaryThe Technical Support Representative (TSR) delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.Work EnvironmentLocation: 100% Remote (Work from Home).Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.Key ResponsibilitiesMulti-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.Account Maintenance: Assist users with login problems and password resets.Product Guidance: Provide clear instructions on basic product navigation and features.Ticket Logging: Document detailed logs for every interaction to track query trends.Required QualificationsExperience: 0-1 year in technical support, help desk, or customer service.OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.Software Skills: Experience with database navigation and Microsoft Office applications.Communication: Strong verbal and written English communication skills.Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.","company":"Straive","rawCompany":"straive","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-09-01T08:22:53.246Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Intern","description":"Job SummaryThe Technical Support Representative (TSR) delivers multi-channel customer service and technical troubleshooting from a remote workspace. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.Work EnvironmentLocation: 100% Remote (Work from Home).Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity.Key ResponsibilitiesMulti-Channel Support: Handle incoming calls, chats, and web tickets efficiently from home.Technical Troubleshooting: Solve network connectivity, software downloads, and installation issues.Account Maintenance: Assist users with login problems and password resets.Product Guidance: Provide clear instructions on basic product navigation and features.Ticket Logging: Document detailed logs for every interaction to track query trends.Required QualificationsExperience: 0-1 year in technical support, help desk, or customer service.OS Knowledge: Proficiency in Windows Operating Systems and basic networking principles.Software Skills: Experience with database navigation and Microsoft Office applications.Communication: Strong verbal and written English communication skills.Soft Skills: Solid interpersonal skills, customer orientation, and strong self-discipline for remote work.","datePosted":"2026-09-01T08:22:53.246Z","dateModified":"2026-09-01T08:22:53.246Z","hiringOrganization":{"@type":"Organization","name":"Straive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad4e3f02ab357ea2fffc7c93"},"url":"https://jobsearcher.com/jobs/ad4e3f02ab357ea2fffc7c93"}}