{"schemaVersion":"jobsearcher.job.v1","id":"ad29948aacc4e93f028a3a92","url":"https://jobsearcher.com/jobs/ad29948aacc4e93f028a3a92","canonicalUrl":"https://jobsearcher.com/jobs/ad29948aacc4e93f028a3a92","title":"Desktop Support Admin","description":"Benefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee discounts\nHealth insurance\nPaid time off\nTuition assistance\nVision insurance\nWellness resources\nDescription:\n\nOur commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.\nWe are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus.\n\nDetails:\nLocation: Washington DC - Onsite\nJob Type: Full Time\nEducation: Associate degree or equivalent experience\nExperience: Minimum 5 years of experience working as DSS System Administrator\nClearance: Must hold Active DoD Secret Clearance or higher to be eligible\n\nDuties and Responsibilities:\n\nPerforms system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.\nSupport and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.\nAnalyze, evaluate, and test software and hardware in response to issues identified by the customer.\nSupport in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.\nMitigate identified security issues.\nResearch and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.\nPrepare and maintain activity and progress reports regarding support activities.\nAct to coordinate activities across support agencies to deliver support services to customers.\nManage and track escalations to ensure timely resolution of customer issues.\nContribute to identifying improvements in the support of hardware, software, or infrastructure related services.\nWork to meet program service level agreements (SLA's) to resolve customer issues.\nProvide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.\nInstall, configure and troubleshoot microcomputer hardware and software systems, to include servers.\nInstall, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.\nConduct diagnostic troubleshooting and repair for microcomputer devices\nInstall hardware and software application on a myriad of computer devices\nRequirements:\n\nAssociate Degree\nOne or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)\nMust have Active Secret or Higher Clearance\nMinimum of 5 years of experience\nQualifications:\n\nMust live in the local DMV area and be able to reliably commute to DC daily.\nMust have an Associate's Degree or higher in computer science or a related field.\nMinimum 5 years of experience providing Desktop support.\nMust hold Active DoD Secret Clearance or higher\nOne or more industry-standard certifications- A+, Security+, Network+; etc. preferred\nMust have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.\nMust have experience providing Tier 1 and 2 technical support with hardware and software.\nMust have excellent attention to detail.\nMust have a strong working knowledge of computer terms\n\nPhysical Requirements:\nMust be able to move/handle equipment up to 30 pounds\n\nDANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","company":"Dane","rawCompany":"dane","city":"Chantilly","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:30:56.931Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"928110","title":"National Security","slug":"national-security"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Desktop Support Admin","description":"Benefits:\n401(k)\n401(k) matching\nDental insurance\nEmployee discounts\nHealth insurance\nPaid time off\nTuition assistance\nVision insurance\nWellness resources\nDescription:\n\nOur commitment to employee retention is multifaceted: from respectful treatment and aggressive PTO (from day 1) to expansive benefits and continuous learning opportunities, we create a workplace where you can thrive and be your best.\nWe are seeking a skilled and motivated DSS System Administrator to join our dynamic team. As a valued member of our organization, you will play a crucial role in providing exceptional Desktop Support Services to the Department of State consolidated Bureaus. You will be responsible for managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers. These requests pertain to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the Department of State consolidated Bureaus.\n\nDetails:\nLocation: Washington DC - Onsite\nJob Type: Full Time\nEducation: Associate degree or equivalent experience\nExperience: Minimum 5 years of experience working as DSS System Administrator\nClearance: Must hold Active DoD Secret Clearance or higher to be eligible\n\nDuties and Responsibilities:\n\nPerforms system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.\nSupport and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.\nAnalyze, evaluate, and test software and hardware in response to issues identified by the customer.\nSupport in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.\nMitigate identified security issues.\nResearch and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved.\nPrepare and maintain activity and progress reports regarding support activities.\nAct to coordinate activities across support agencies to deliver support services to customers.\nManage and track escalations to ensure timely resolution of customer issues.\nContribute to identifying improvements in the support of hardware, software, or infrastructure related services.\nWork to meet program service level agreements (SLA's) to resolve customer issues.\nProvide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors.\nInstall, configure and troubleshoot microcomputer hardware and software systems, to include servers.\nInstall, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.\nConduct diagnostic troubleshooting and repair for microcomputer devices\nInstall hardware and software application on a myriad of computer devices\nRequirements:\n\nAssociate Degree\nOne or more industry standard certifications- A+, Security+, Network+; etc. (Preferred)\nMust have Active Secret or Higher Clearance\nMinimum of 5 years of experience\nQualifications:\n\nMust live in the local DMV area and be able to reliably commute to DC daily.\nMust have an Associate's Degree or higher in computer science or a related field.\nMinimum 5 years of experience providing Desktop support.\nMust hold Active DoD Secret Clearance or higher\nOne or more industry-standard certifications- A+, Security+, Network+; etc. preferred\nMust have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.\nMust have experience providing Tier 1 and 2 technical support with hardware and software.\nMust have excellent attention to detail.\nMust have a strong working knowledge of computer terms\n\nPhysical Requirements:\nMust be able to move/handle equipment up to 30 pounds\n\nDANE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.","datePosted":"2026-04-09T10:30:56.931Z","dateModified":"2026-04-09T10:30:56.931Z","hiringOrganization":{"@type":"Organization","name":"Dane","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chantilly","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad29948aacc4e93f028a3a92"},"url":"https://jobsearcher.com/jobs/ad29948aacc4e93f028a3a92"}}