{"schemaVersion":"jobsearcher.job.v1","id":"ad0ab5a3c4e9cf52de8aa715","url":"https://jobsearcher.com/jobs/ad0ab5a3c4e9cf52de8aa715","canonicalUrl":"https://jobsearcher.com/jobs/ad0ab5a3c4e9cf52de8aa715","title":"Senior Program Manager","description":"You have a life. We like that about you.\nAt OCLC, we believe you'll do the best work of your life when you're living the best life possible.\nWe work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.\nTechnology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.\nThe Job Details are as follows:\nThe Member Relations Senior Program Manager is responsible for working with the Director of Member Relations to strengthen and deepen relationships with member libraries and external library organizations as well as support program development for the OCLC Leaders Council. Specifically, the role is responsible for:\n\nContinuing to help evolve Leaders Council processes and operations to assure increasingly meaningful engagement for both Council members and OCLC.\nWorking with external library organizations to identify partnership opportunities that align with OCLC strategies.\nEngaging with library leaders to improve connection with members both through the OCLC Leaders Council and the general library landscape.\nAdditional Responsibilities:\nDevelops and activates membership strategies and initiatives that support the active engagement of library members in OCLC.\nSupports the full calendar of OCLC member activities including the annual OCLC Leaders Council meetings, Board of Trustees elections, OCLC webinars, and Council Connect sessions.\nResponds to member email inquiries about membership involvement in OCLC and coordinates with the sales team.\nWorks closely with marketing teams to support a holistic approach to member engagement and messaging.\nHelps to identify and prioritize objectives for OCLC members based on analysis of targeted customer and end-user needs, and coordinating staff and external partners to acquire, produce, and publish programs and webinars that meet stated objectives.\nProvides oversight, maintenance, and content management of LCConnect, the Leaders Council information and discussion portal, SharePoint site for Member Relations, and the OCLC external Member Relations website pages.\nCollaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement, respond to member inquiries, and report to internal staff results, findings, and feedback from member interactions and activities.\nQualifications:\nMinimum of 5+ years of experience and extensive knowledge of global OCLC products, user communities, and research and sales initiatives.\nBachelor of Arts degree required - Masters of Library or Information Science degree is strongly preferred.\nLibrary and industry acumen with emphasis on network and relationship building.\nSkillful in diplomacy, negotiation, and cultural awareness/relations.\nAn understanding of OCLC priorities and directions. Familiarity with OCLC services, programs, or activities.\nExperienced presenter; comfortable presenting and influencing senior leadership and external stakeholders\nExcellent written, organizational, and communications skills.\nInterpersonal skills and ability to work in both a partnership level with senior library leaders and in leadership level with groups and individual members.\nSelf-directed with strong commitment to collaborative working style.\nAbility to apply strategic thinking and planning to a complex program; set goals and design initiatives; align project resources to desired results\nExperience with MS Office Suite and knowledge of communications technologies.","company":"Oclc","rawCompany":"oclc","city":"Dublin","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:59:43.580Z","occupations":[{"code":"25-4022.00","title":"Librarians and Media Collections Specialists","slug":"librarians-and-media-collections-specialists"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"}],"industries":[{"code":"813410","title":"Civic and Social Organizations","slug":"civic-and-social-organizations"},{"code":"519210","title":"Libraries and Archives","slug":"libraries-and-archives"},{"code":"813990","title":"Other Similar Organizations (except Business, Professional, Labor, and Political Organizations)","slug":"other-similar-organizations-except-business-professional-labor-and-political-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Program Manager","description":"You have a life. We like that about you.\nAt OCLC, we believe you'll do the best work of your life when you're living the best life possible.\nWe work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.\nTechnology with a Purpose. OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities. With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.\nThe Job Details are as follows:\nThe Member Relations Senior Program Manager is responsible for working with the Director of Member Relations to strengthen and deepen relationships with member libraries and external library organizations as well as support program development for the OCLC Leaders Council. Specifically, the role is responsible for:\n\nContinuing to help evolve Leaders Council processes and operations to assure increasingly meaningful engagement for both Council members and OCLC.\nWorking with external library organizations to identify partnership opportunities that align with OCLC strategies.\nEngaging with library leaders to improve connection with members both through the OCLC Leaders Council and the general library landscape.\nAdditional Responsibilities:\nDevelops and activates membership strategies and initiatives that support the active engagement of library members in OCLC.\nSupports the full calendar of OCLC member activities including the annual OCLC Leaders Council meetings, Board of Trustees elections, OCLC webinars, and Council Connect sessions.\nResponds to member email inquiries about membership involvement in OCLC and coordinates with the sales team.\nWorks closely with marketing teams to support a holistic approach to member engagement and messaging.\nHelps to identify and prioritize objectives for OCLC members based on analysis of targeted customer and end-user needs, and coordinating staff and external partners to acquire, produce, and publish programs and webinars that meet stated objectives.\nProvides oversight, maintenance, and content management of LCConnect, the Leaders Council information and discussion portal, SharePoint site for Member Relations, and the OCLC external Member Relations website pages.\nCollaborates with and contributes to other OCLC member-facing teams including sales, product management, research, support, marketing, etc., to facilitate member engagement, respond to member inquiries, and report to internal staff results, findings, and feedback from member interactions and activities.\nQualifications:\nMinimum of 5+ years of experience and extensive knowledge of global OCLC products, user communities, and research and sales initiatives.\nBachelor of Arts degree required - Masters of Library or Information Science degree is strongly preferred.\nLibrary and industry acumen with emphasis on network and relationship building.\nSkillful in diplomacy, negotiation, and cultural awareness/relations.\nAn understanding of OCLC priorities and directions. Familiarity with OCLC services, programs, or activities.\nExperienced presenter; comfortable presenting and influencing senior leadership and external stakeholders\nExcellent written, organizational, and communications skills.\nInterpersonal skills and ability to work in both a partnership level with senior library leaders and in leadership level with groups and individual members.\nSelf-directed with strong commitment to collaborative working style.\nAbility to apply strategic thinking and planning to a complex program; set goals and design initiatives; align project resources to desired results\nExperience with MS Office Suite and knowledge of communications technologies.","datePosted":"2026-04-12T20:59:43.580Z","dateModified":"2026-04-12T20:59:43.580Z","hiringOrganization":{"@type":"Organization","name":"Oclc","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad0ab5a3c4e9cf52de8aa715"},"url":"https://jobsearcher.com/jobs/ad0ab5a3c4e9cf52de8aa715"}}