{"schemaVersion":"jobsearcher.job.v1","id":"ad02bb2d71f57ae4e5f42e3e","url":"https://jobsearcher.com/jobs/ad02bb2d71f57ae4e5f42e3e","canonicalUrl":"https://jobsearcher.com/jobs/ad02bb2d71f57ae4e5f42e3e","title":"Computer User Support Specialist Tier 2","description":"*General Requirements*\nThe successful applicant will exhibit excellent communication skills, a strong dedication to customer service and support, well developed interpersonal skills, a strong work ethic, and a passion for excellence.\n\n*Description*\nEssential IT Services, Inc is an Information Technology Managed Services Provider, outsourcing full service IT technical support services to small and medium sized businesses Kansas, Colorado, Iowa, Missouri, and Nebraska.\n\nThe Computer User Support Specialist will provide computer support services to a wide variety of customers utilizing state of the art/best in class remote management and monitoring tools and will make onsite calls to the customer’s location as required.\n\n\\*Key Responsibilities\nPersonal Computer Support: \\*\n* Provide technical assistance to computer users\n* Answer questions or resolve computer problems for customers remotely via email, chat, or telelphone, or in person\n* Setup equipment for customer use, ensuring proper installation\n* Install, maintain, support, troubleshoot operating systems and a wide variety of software applications, peripheral devices and network connectivity issues\n* Integrate with hardware and software vendors when required to provide end user support\n\n*Qualifications*\n\nThe successful applicant will have the following experience/certifications:\n* High School Diploma\n* A+ Certification or equivalent experience\n* Prior experience in computer user support preferred\n* Experience in remote technical support a plus\n* Microsoft Certified Desktop Support Technician (MCDST) or similar certification highly desired\n\n*Compensation*\nCompensation Package includes hourly wage commiserate with experience and certifications\n\n*Job Benefits*\nOpportunity to work in a friendly small business environment\nOpportunity to advance in a growing small business\nVacation\nMajor Medical Insurance\nDental Insurance\nTerm Life and Accidental Death & Disability Insurance\n\n*Other Information*\nRelocation is not provided\nNo Travel\nScreening Requirements: Drug Screen, Criminal Background Check, Credit Check\n\nJob Type: Full-time\n\nPay: $15.00 - $20.00 per hour\n\nBenefits:\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\nSchedule:\n* 8 hour shift\n* Monday to Friday\n\nExperience:\n* Help desk: 3 years (Required)\n* Windows: 3 years (Required)\n\nWork Location: Multiple locations","company":"Essentialitservice","rawCompany":"essentialitservice","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-08-29T09:30:57.319Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Computer User Support Specialist Tier 2","description":"*General Requirements*\nThe successful applicant will exhibit excellent communication skills, a strong dedication to customer service and support, well developed interpersonal skills, a strong work ethic, and a passion for excellence.\n\n*Description*\nEssential IT Services, Inc is an Information Technology Managed Services Provider, outsourcing full service IT technical support services to small and medium sized businesses Kansas, Colorado, Iowa, Missouri, and Nebraska.\n\nThe Computer User Support Specialist will provide computer support services to a wide variety of customers utilizing state of the art/best in class remote management and monitoring tools and will make onsite calls to the customer’s location as required.\n\n\\*Key Responsibilities\nPersonal Computer Support: \\*\n* Provide technical assistance to computer users\n* Answer questions or resolve computer problems for customers remotely via email, chat, or telelphone, or in person\n* Setup equipment for customer use, ensuring proper installation\n* Install, maintain, support, troubleshoot operating systems and a wide variety of software applications, peripheral devices and network connectivity issues\n* Integrate with hardware and software vendors when required to provide end user support\n\n*Qualifications*\n\nThe successful applicant will have the following experience/certifications:\n* High School Diploma\n* A+ Certification or equivalent experience\n* Prior experience in computer user support preferred\n* Experience in remote technical support a plus\n* Microsoft Certified Desktop Support Technician (MCDST) or similar certification highly desired\n\n*Compensation*\nCompensation Package includes hourly wage commiserate with experience and certifications\n\n*Job Benefits*\nOpportunity to work in a friendly small business environment\nOpportunity to advance in a growing small business\nVacation\nMajor Medical Insurance\nDental Insurance\nTerm Life and Accidental Death & Disability Insurance\n\n*Other Information*\nRelocation is not provided\nNo Travel\nScreening Requirements: Drug Screen, Criminal Background Check, Credit Check\n\nJob Type: Full-time\n\nPay: $15.00 - $20.00 per hour\n\nBenefits:\n* 401(k) matching\n* Dental insurance\n* Health insurance\n* Paid time off\nSchedule:\n* 8 hour shift\n* Monday to Friday\n\nExperience:\n* Help desk: 3 years (Required)\n* Windows: 3 years (Required)\n\nWork Location: Multiple locations","datePosted":"2026-08-29T09:30:57.319Z","dateModified":"2026-08-29T09:30:57.319Z","hiringOrganization":{"@type":"Organization","name":"Essentialitservice","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ad02bb2d71f57ae4e5f42e3e"},"url":"https://jobsearcher.com/jobs/ad02bb2d71f57ae4e5f42e3e"}}