{"schemaVersion":"jobsearcher.job.v1","id":"acd4e1dd73e2480923dcdefa","url":"https://jobsearcher.com/jobs/acd4e1dd73e2480923dcdefa","canonicalUrl":"https://jobsearcher.com/jobs/acd4e1dd73e2480923dcdefa","title":"Real Time Workforce Analyst","description":"About the Role\n\nCommunity Operations is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Real Time Workforce Analyst (you!) to ensure productivity, schedule adherence and compliance of our Community Support Representatives at our Center of Excellence (COE) site in Phoenix (201 E. Washington St.).\n\nUber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes.\n\nWhat You'll Do\nMonitor established thresholds for schedule adherence, online states, off-work events (break and pre-approved non-productivity activities), agent states that are not pre-approved and must be limited\nCommunicate with operations management for prompt resolution of issues identified in duties above\nPartnering with operations in recruitment of overtime or voluntary time off to assist with managing intraday staffing levels\nGenerate inclusive alerts for any type of situations that could disturb Service Level or efficiency (i.e. technical issues causing idle time and/or a higher than forecasted increase in call volume, and excessive general use of non-productive modes and/or agent population shrink)\nReporting as required internal leadership (i.e. performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these, and any other ad-hoc reporting that may be required)\nInformation exchange with stakeholders and all their vendors in a virtual call center environment\nThrive as a team player in a fast-paced, high-energy, change-oriented environment\nBasic Qualifications\nMinimum 2+ years of Call Center Operations or Workforce Management experience\nProficient in use of Google suite of applications (i.e. Sheets, Gmail, Docs, etc.)\nAbility to work night/overnight and/or weekend shift schedule\nPreferred Qualifications\nStrong verbal and written communication skills\nIntraday Management\nWorkforce Management\nReports Analysis\n\nFor Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$23.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.","company":"Uber","rawCompany":"uber","city":"Phoenix","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:54:50.423Z","occupations":[{"code":"53-3054.00","title":"Taxi Drivers","slug":"taxi-drivers"},{"code":"53-3053.00","title":"Shuttle Drivers and Chauffeurs","slug":"shuttle-drivers-and-chauffeurs"},{"code":"15-2031.00","title":"Operations Research Analysts","slug":"operations-research-analysts"}],"industries":[{"code":"485310","title":"Taxi and Ridesharing Services","slug":"taxi-and-ridesharing-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Real Time Workforce Analyst","description":"About the Role\n\nCommunity Operations is pioneering how Uber manages rider and driver partner support around the globe and we're looking for a Real Time Workforce Analyst (you!) to ensure productivity, schedule adherence and compliance of our Community Support Representatives at our Center of Excellence (COE) site in Phoenix (201 E. Washington St.).\n\nUber COEs are contact management centers dedicated to providing world-class customer support to riders and drivers. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes.\n\nWhat You'll Do\nMonitor established thresholds for schedule adherence, online states, off-work events (break and pre-approved non-productivity activities), agent states that are not pre-approved and must be limited\nCommunicate with operations management for prompt resolution of issues identified in duties above\nPartnering with operations in recruitment of overtime or voluntary time off to assist with managing intraday staffing levels\nGenerate inclusive alerts for any type of situations that could disturb Service Level or efficiency (i.e. technical issues causing idle time and/or a higher than forecasted increase in call volume, and excessive general use of non-productive modes and/or agent population shrink)\nReporting as required internal leadership (i.e. performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these, and any other ad-hoc reporting that may be required)\nInformation exchange with stakeholders and all their vendors in a virtual call center environment\nThrive as a team player in a fast-paced, high-energy, change-oriented environment\nBasic Qualifications\nMinimum 2+ years of Call Center Operations or Workforce Management experience\nProficient in use of Google suite of applications (i.e. Sheets, Gmail, Docs, etc.)\nAbility to work night/overnight and/or weekend shift schedule\nPreferred Qualifications\nStrong verbal and written communication skills\nIntraday Management\nWorkforce Management\nReports Analysis\n\nFor Phoenix, AZ-based roles: The base hourly rate amount for this role is USD$23.25 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.","datePosted":"2026-04-12T20:54:50.423Z","dateModified":"2026-04-12T20:54:50.423Z","hiringOrganization":{"@type":"Organization","name":"Uber","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Phoenix","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"acd4e1dd73e2480923dcdefa"},"url":"https://jobsearcher.com/jobs/acd4e1dd73e2480923dcdefa"}}