{"schemaVersion":"jobsearcher.job.v1","id":"accf57ac180e897a047e17b3","url":"https://jobsearcher.com/jobs/accf57ac180e897a047e17b3","canonicalUrl":"https://jobsearcher.com/jobs/accf57ac180e897a047e17b3","title":"Genesys Cloud CX Platform Engineer","description":"Genesys Cloud CX Platform Engineer\nLocation: Remote (USA)\nEmployment Type: 1099 Contract\nDuration: Long-Term Contract\nAbout the Role:\nWe are seeking an experienced Genesys Cloud CX Platform Engineer to build, configure, support, and optimize enterprise-scale cloud contact center solutions. This role requires strong hands-on experience with Genesys Cloud CX, IVR development, Architect Flows, routing strategies, platform administration, APIs, and cloud integrations.\nResponsibilities:\nDesign and develop Genesys Cloud CX solutions.\nBuild Architect Flows, IVRs, queues, routing strategies and self-service applications.\nConfigure voice, chat, email, SMS, callback and digital engagement channels.\nDevelop REST API integrations with CRM and enterprise applications.\nConfigure Data Actions, OAuth and webhooks.\nSupport production issues, troubleshooting and platform optimization.\nParticipate in cloud migration initiatives.\nCollaborate with Architects, DevOps teams and business stakeholders.\nCreate technical documentation and deployment guides.\nRequired Skills:\n5+ years of contact center experience\n3+ years of Genesys Cloud CX\nArchitect Flows\nIVR Development\nQueue Management\nACD Routing\nREST APIs\nJavaScript\nNode.js\nPython\nJSON\nWebhooks\nCRM Integration\nAWS/Azure/GCP\nStrong troubleshooting skills\nPreferred:\nHealthcare experience\nGenesys Cloud Certification\nExperience migrating from legacy contact centers\nPay: $80,000.00 - $135,000.00 per year\nWork Location: Remote","company":"Bitcot Technologies","rawCompany":"bitcot technologies","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-09T14:36:05.949Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Genesys Cloud CX Platform Engineer","description":"Genesys Cloud CX Platform Engineer\nLocation: Remote (USA)\nEmployment Type: 1099 Contract\nDuration: Long-Term Contract\nAbout the Role:\nWe are seeking an experienced Genesys Cloud CX Platform Engineer to build, configure, support, and optimize enterprise-scale cloud contact center solutions. This role requires strong hands-on experience with Genesys Cloud CX, IVR development, Architect Flows, routing strategies, platform administration, APIs, and cloud integrations.\nResponsibilities:\nDesign and develop Genesys Cloud CX solutions.\nBuild Architect Flows, IVRs, queues, routing strategies and self-service applications.\nConfigure voice, chat, email, SMS, callback and digital engagement channels.\nDevelop REST API integrations with CRM and enterprise applications.\nConfigure Data Actions, OAuth and webhooks.\nSupport production issues, troubleshooting and platform optimization.\nParticipate in cloud migration initiatives.\nCollaborate with Architects, DevOps teams and business stakeholders.\nCreate technical documentation and deployment guides.\nRequired Skills:\n5+ years of contact center experience\n3+ years of Genesys Cloud CX\nArchitect Flows\nIVR Development\nQueue Management\nACD Routing\nREST APIs\nJavaScript\nNode.js\nPython\nJSON\nWebhooks\nCRM Integration\nAWS/Azure/GCP\nStrong troubleshooting skills\nPreferred:\nHealthcare experience\nGenesys Cloud Certification\nExperience migrating from legacy contact centers\nPay: $80,000.00 - $135,000.00 per year\nWork Location: Remote","datePosted":"2026-08-09T14:36:05.949Z","dateModified":"2026-08-09T14:36:05.949Z","hiringOrganization":{"@type":"Organization","name":"Bitcot Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"accf57ac180e897a047e17b3"},"url":"https://jobsearcher.com/jobs/accf57ac180e897a047e17b3"}}