{"schemaVersion":"jobsearcher.job.v1","id":"acbe228534a3c5eecb39d2fd","url":"https://jobsearcher.com/jobs/acbe228534a3c5eecb39d2fd","canonicalUrl":"https://jobsearcher.com/jobs/acbe228534a3c5eecb39d2fd","title":"Operations Support Representative","description":"Position Summary:\nWe are seeking a highly motivated and versatile individual to join our Operations team. This hybrid role balances customer-facing technical support with technician scheduling and dispatch coordination. The ideal candidate will be self-directed, technically skilled, and customer-focused — able to manage technician scheduling and resource planning, while also troubleshooting technical issues for clients and technicians in the field.\n\nKey Responsibilities:\nScheduling & Dispatch\nCollaborate with Operations leadership, Project Managers, and Coordinators to create and assign Technician Work Orders.\nMonitor and balance technician workloads while ensuring service level agreements (SLAs) are met.\nSource, screen, and manage technician resources across the U.S. to maintain a reliable talent pool.\nAddress scheduling issues, technician inquiries, and on-site challenges as the main point of contact.\nGenerate and perform operational reports to improve efficiency and identify optimization opportunities.\nTechnical Support & Customer Service\nAct as a resource for customer product questions, technical issues, and troubleshooting (Windows, Android, networking).\nAssist technicians remotely with equipment installation, audits, and escalations.\nProvide support to clients via phone, email, and ticketing systems, ensuring timely issue resolution.\nMonitor, analyze, and maintain operational hardware/software systems to ensure maximum uptime.\nParticipate in the phone support queue and manage customer tickets from intake to resolution.","company":"Reality Interactive","rawCompany":"reality interactive","city":"Middletown","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:21:18.011Z","occupations":[{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Support Representative","description":"Position Summary:\nWe are seeking a highly motivated and versatile individual to join our Operations team. This hybrid role balances customer-facing technical support with technician scheduling and dispatch coordination. The ideal candidate will be self-directed, technically skilled, and customer-focused — able to manage technician scheduling and resource planning, while also troubleshooting technical issues for clients and technicians in the field.\n\nKey Responsibilities:\nScheduling & Dispatch\nCollaborate with Operations leadership, Project Managers, and Coordinators to create and assign Technician Work Orders.\nMonitor and balance technician workloads while ensuring service level agreements (SLAs) are met.\nSource, screen, and manage technician resources across the U.S. to maintain a reliable talent pool.\nAddress scheduling issues, technician inquiries, and on-site challenges as the main point of contact.\nGenerate and perform operational reports to improve efficiency and identify optimization opportunities.\nTechnical Support & Customer Service\nAct as a resource for customer product questions, technical issues, and troubleshooting (Windows, Android, networking).\nAssist technicians remotely with equipment installation, audits, and escalations.\nProvide support to clients via phone, email, and ticketing systems, ensuring timely issue resolution.\nMonitor, analyze, and maintain operational hardware/software systems to ensure maximum uptime.\nParticipate in the phone support queue and manage customer tickets from intake to resolution.","datePosted":"2026-04-14T10:21:18.011Z","dateModified":"2026-04-14T10:21:18.011Z","hiringOrganization":{"@type":"Organization","name":"Reality Interactive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Middletown","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"acbe228534a3c5eecb39d2fd"},"url":"https://jobsearcher.com/jobs/acbe228534a3c5eecb39d2fd"}}