Customer Service Representative

Title: Customer Solutions Representative 1Duration: 05/28/2026 to 08/06/2026Location: Tulare, CA 93274 - On-site.Description:General knowledge of Company and department policies, procedures, rules, rates, and tariffs and customer programs. Typically possesses zero to three years experience resolving problems for customers and answering customer questions regarding Company programs, policies, and procedures. Under direct supervision, processes incoming orders. Receives, evaluates, and answers customer inquiries (phone or correspondence) in a timely manner. Works within established guidelines. Typically requires a high school education or equivalent and less than three years experience. Normally reports to the Customer Service Supervisor.Education Requirement:A. High School Diploma or EquivalentDay-to-Day Responsibilities/Workload:KEY RESPONSIBILITIESFront Desk & Visitor Support• Greet and assist visitors upon arrival• Provide basic technical support for conference and training rooms• Communicate with vendors, customers, and staff• Provide general customer service• Maintain and uphold EEC's mission, values, policies, procedures, and principlesWorkshop & Event Support• Coordinate logistics and set up for workshops and meetings• Assist instructors and internal teams with administrative tasks• Support registration, attendance, and customer inquiries• Provide support to customers before, during, and after workshops and eventsFacilities & Operations• Support building operations and maintenance• Organize operational documents and support document development• Submit facility maintenance requests• Order and manage suppliesTours and Demo support:• Set up & assist team with equipment demonstrations, tours, and consultations.• Assist with scheduling and coordinating toursLending Program Support:• Monitor and assist all reservations for lending programs• Prepare and package equipment based on reservations• Support program pick-up and drop off at the EEC• Keep accurate loan recordsRequired Skills/Attributes:High School DiplomaMust have MS Office (Word, Excel, Outlook, PowerPoint) experience - basic levelMust also have basic level experience in mail sorting, printing, scanning, schedule appointments, answering phones.Desired Skills/Attributes:Bilingual (English/Spanish)Proficiency in Microsoft Office and internet-based applicationsStrong customer service and communication skillsAbility to multitask and prioritizeAttention to detail and organizational skills