Principal Planner (Remix)

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.As a Principal Planner for Remix by Via, you’ll be a hands-on subject matter expert working closely with our current and prospective partners to understand their existing schedules, labor rules, and union environments. You’ll collaborate with teams across Partner Success, Operations, Support, Sales, and Product to ensure agencies can successfully design, implement, and scale cost-effective, compliant schedules using Via’s scheduling tools.You’ll act as both a trusted external advisor to agencies and an internal advocate for scheduling needs—helping partners unlock operational efficiencies while ensuring Via’s product and go-to-market strategy is grounded in real-world scheduling realities.What You’ll Do:Serve as a scheduling expert for current and future partners, developing a deep understanding of their existing schedules, labor rules, and collective bargaining agreements (CBAs)Support Expansion and Sales teams with fixed‑route scheduling expertise, including pre‑sales support and RFP responsesLead workshops, demos, and working sessions with the Partner Success Team to showcase agency‑specific savings through runcutting, blocking, and rosteringProvide strategic guidance to agencies on schedule design, service planning, and operational tradeoffs, including how service design decisions impact labor costs and feasibilitySupport conversations with agency leadership and unions by helping identify opportunities for labor rule adjustments that lead to improved operational outcomesAct as an escalation point for Network TaaS, providing scheduling guidance, hands‑on support when needed, and enablement for local operations teamsBuild and scale training for Via’s scheduling products by creating help-site content, documentation, and videos to support digital onboarding for agency schedulers—from beginner to advanced usersProvide continuous feedback to Product teams, highlighting recurring partner pain points and opportunities across sales, implementations, and operationsWho You Are:6–10 years of scheduling experience, ideally across multiple transit agencies or operatorsBackground in transit technology (e.g., customer success, implementations, operations, or sales)Strong cross-functional team member, able to work efficiently and seamlessly with various Via teamsFluent in transit agency operations, with a strong grasp of CBAs, labor rules, and union dynamicsComfortable balancing the science of scheduling (algorithms, optimization) with real-world constraints and human factorsConfident leading complex, high-stakes conversations with agencies and unions, translating ambiguity into clear next stepsHighly organized and self-directed, with the ability to manage multiple priorities effectivelyExperienced creating documentation, training materials, and videos independentlyFamiliar with common scheduling and planning tools such as HASTUS, Trapeze, Optibus, CSched, Excel, Remix, or Goal SystemsCompensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicableSalary Range: $145,000 - $175,000 / yearWe are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?Via is an equal opportunity employer.