Bilingual Customer Service Representative (Chinese/English)

Ali-General Contractor US (ALIGCUS) was founded in 2008. After nearly ten years of development, the company has also developed into a full-service real estate enterprise integrating real estate investment consulting, architectural design, landscape design, and interior design, trusted by hundreds of real estate development companies. We are looking for a Chinese-speaking Customer Service Representative to join our growing team. You will be a dynamic member of the office, working closely with potential/current clients. Here are a few responsibilities you would expect: Job Description: Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Perform other duties as assigned Desired Skills & Experience: Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Pay: $18.00 - $23.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Vision insurance Schedule: 8 hour shift Experience: Customer Service: 2 years (Required) Language: Cantonese (Preferred) Mandarin (Required) Ability to Commute: San Gabriel, CA (Required) Work Location: In person