UCaaS Analyst

UCaaS AnalystMy client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries. Role: UCaaS Analyst Location--Remote Job Type--C2C Technical Skills – PrimaryStrong understanding of RingCentral MVP and Contact Center platforms Experience with Microsoft Teams Phone and UCaaS migrations, including:Number porting Call flow mapping User provisioningFamiliarity with API integrations and enterprise telephony environments ResponsibilitiesConduct discovery sessions with internal teams and AJG to gather requirements and assess current RingCentral/Contact Center configurations Document:Call flows Auto attendants User profiles Integrations and API dependenciesReview and complete:Business Requirements Documents (BRDs) Letters of Agency (LOAs) User upload templatesCollaborate with project managers to define migration scope, timelines, and resource needs Identify risks and dependencies; propose mitigation strategies Assist in number porting coordination and user provisioning Serve as the point of contact for discovery-related communications between AssuredPartners and AJG Coordinate with:Contact Center administrators IT support engineers API owners to ensure readinessMaintain status reports and discovery logs; provide regular updates to project leadership and escalate blockers as needed Technical Skills – Secondary (Nice to Have)Familiarity with cloud-hosted platforms and environments Background in project coordination or business analysis Soft SkillsStrong organizational and prioritization skills Excellent communication and stakeholder management abilities Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply.