{"schemaVersion":"jobsearcher.job.v1","id":"ac8840a87bc51754acb2e6b9","url":"https://jobsearcher.com/jobs/ac8840a87bc51754acb2e6b9","canonicalUrl":"https://jobsearcher.com/jobs/ac8840a87bc51754acb2e6b9","title":"Technical Services Engineer","description":"At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.\nIf you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.\nAt Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.\nIf you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.\nAs a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple's critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple's Engineering teams to fix, replicate, and resolve issues to our customers satisfaction!\nYou will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key partners advised and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner.\nYou will play a lead role in configuring production support and guidance arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.\nWhat you'll do:\nEnhance and adhere to a world-class set of operational procedures and policies for critically important production support on a peer-to-peer payments network, and continually review and improve on these on an on-going basis\nDemonstrate, reproduce, successfully debug, and resolve technical issues across our customers' technology stack\nDesign and build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues\nHelp to build and administer the infrastructure and systems that keep our customers up to date and advised\nBecome a domain expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence\nWork with engineering and product to fix issues, release patches, and install in customer environments\nCoach and guide Ripple customers in implementing standard methodology polices and procedures for the smooth running of Ripple technology\nAssist in QA and validation of releases against known customer environments and configurations\nVoice of the customer : communicate customer's requirements and desires back to Product Development and Engineering to influence Product Functionality and Roadmap\nYou will be required to participate in out-of-hours customer production support from time to time\nWhat we're looking for:\nRequired\n3 - 5 years' experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment\nA solid sense of ownership, and empathetic attitude that \"the customers' problem is my problem\"\nExcellent leadership and decision-making capabilities and able to be highly effective in demanding situations\nDeep technical and functional understanding of payment flows and cross border payment processing\nKnowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application and Web Servers.\nStrong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment\nExcellent Oral, Written and Customer Service skills\nProven Analytical and problem-solving skills\nThe ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products\nPreferred\nExperience of Production Support Leadership\nExperience supporting critically important applications\nExperience with testing tools and technologies - Test Harnesses\nExperience working with a Worldwide team\nHands-on coding experience in web based technologies:\nWeb Services\nExperience with Linux, Javascript, Ruby or Python\nPeer-to-peer networks\nReal-time technologies\nSolid understanding of Linux system administration with an emphasis on networking (TCP/IP) and security standard processes\nExperience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk\nExperience of providing customer support in a peer-to-peer technology environment\nWHO WE ARE:\nDo Your Best Work\nThe opportunity to build in a fast-paced start-up environment with experienced industry leaders\nA learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.\nThrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.\nIn-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.\nBi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team\nWe come together for moments that matter which include team offsites, team bonding activities, happy hours and more!\nTake Control of Your Finances\nCompetitive salary, bonuses, and equity\nCompetitive benefits that cover physical and mental healthcare, retirement, family forming, and family support\nEmployee giving match\nMobile phone stipend\nTake Care of Yourself\nR&R days so you can rest and recharge\nGenerous wellness reimbursement and weekly onsite & virtual programming\nGenerous vacation policy - work with your manager to take time off when you need it\nIndustry-leading parental leave policies. Family planning benefits.\nCatered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events\nBenefits listed above are for full-time employees.\nRipple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\nPlease find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.","company":"Ripple","rawCompany":"ripple","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:14:26.770Z","occupations":[{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Services Engineer","description":"At Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.\nIf you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.\nAt Ripple, we're building a world where value moves like information does today. It's big, it's bold, and we're already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.\nIf you're ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.\nAs a Technical Services Engineer, you will be providing first-class service and support for our financial institution customers using Ripple's critical software to make payments around the globe. In your role you will directly work with our customers and coordinate with Ripple's Engineering teams to fix, replicate, and resolve issues to our customers satisfaction!\nYou will analyze and resolve challenging technical issues, and investigate and identify root causes at the product, data, or network level, all the while keeping key partners advised and up to date on the situation. You will engage all levels of the Ripple organization as appropriate from Project Management, Integration, Engineering, and our Leadership team, in order to own and drive customer issues to resolution in a timely manner.\nYou will play a lead role in configuring production support and guidance arrangements for Ripple customers so that the risk of service interruption is reduced. These preventative activities will be instrumental in ensuring a smooth and reliable production experience for all users of Ripple technology.\nWhat you'll do:\nEnhance and adhere to a world-class set of operational procedures and policies for critically important production support on a peer-to-peer payments network, and continually review and improve on these on an on-going basis\nDemonstrate, reproduce, successfully debug, and resolve technical issues across our customers' technology stack\nDesign and build tools and scripts to help analyze product, database, and network log files and narrow the cause of issues\nHelp to build and administer the infrastructure and systems that keep our customers up to date and advised\nBecome a domain expert on Ripple's revolutionary technology and products and an authority in the product requirements for production excellence\nWork with engineering and product to fix issues, release patches, and install in customer environments\nCoach and guide Ripple customers in implementing standard methodology polices and procedures for the smooth running of Ripple technology\nAssist in QA and validation of releases against known customer environments and configurations\nVoice of the customer : communicate customer's requirements and desires back to Product Development and Engineering to influence Product Functionality and Roadmap\nYou will be required to participate in out-of-hours customer production support from time to time\nWhat we're looking for:\nRequired\n3 - 5 years' experience implementing or supporting transaction processing systems supporting cash management, payments, or trade finance product in complex technical environment\nA solid sense of ownership, and empathetic attitude that \"the customers' problem is my problem\"\nExcellent leadership and decision-making capabilities and able to be highly effective in demanding situations\nDeep technical and functional understanding of payment flows and cross border payment processing\nKnowledge of IT Infrastructure including Databases, Firewalls, Load Balancers, Proxy Servers, Application and Web Servers.\nStrong collaboration skills to partner with internal Product and Engineering teams as well as external customers in an agile environment\nExcellent Oral, Written and Customer Service skills\nProven Analytical and problem-solving skills\nThe ability to communicate your knowledge of enterprise level, commercially available hardware and software products, operating systems, networking systems, and methodologies for integrating web-based products\nPreferred\nExperience of Production Support Leadership\nExperience supporting critically important applications\nExperience with testing tools and technologies - Test Harnesses\nExperience working with a Worldwide team\nHands-on coding experience in web based technologies:\nWeb Services\nExperience with Linux, Javascript, Ruby or Python\nPeer-to-peer networks\nReal-time technologies\nSolid understanding of Linux system administration with an emphasis on networking (TCP/IP) and security standard processes\nExperience with Zendesk, Jira, Confluence, and test/defect management tools and processes and real-time monitoring tools such as Splunk\nExperience of providing customer support in a peer-to-peer technology environment\nWHO WE ARE:\nDo Your Best Work\nThe opportunity to build in a fast-paced start-up environment with experienced industry leaders\nA learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.\nThrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.\nIn-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.\nBi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team\nWe come together for moments that matter which include team offsites, team bonding activities, happy hours and more!\nTake Control of Your Finances\nCompetitive salary, bonuses, and equity\nCompetitive benefits that cover physical and mental healthcare, retirement, family forming, and family support\nEmployee giving match\nMobile phone stipend\nTake Care of Yourself\nR&R days so you can rest and recharge\nGenerous wellness reimbursement and weekly onsite & virtual programming\nGenerous vacation policy - work with your manager to take time off when you need it\nIndustry-leading parental leave policies. Family planning benefits.\nCatered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events\nBenefits listed above are for full-time employees.\nRipple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.\nPlease find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.","datePosted":"2026-04-14T11:14:26.770Z","dateModified":"2026-04-14T11:14:26.770Z","hiringOrganization":{"@type":"Organization","name":"Ripple","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ac8840a87bc51754acb2e6b9"},"url":"https://jobsearcher.com/jobs/ac8840a87bc51754acb2e6b9"}}