{"schemaVersion":"jobsearcher.job.v1","id":"ac3a93abfc3560a1b2c22901","url":"https://jobsearcher.com/jobs/ac3a93abfc3560a1b2c22901","canonicalUrl":"https://jobsearcher.com/jobs/ac3a93abfc3560a1b2c22901","title":"Implementation Associate/Desktop Support","description":"Job Location (Short): Madison, United States\nWorkplace Type: Onsite\nReq Id: 3487\nResponsibilities\nProvide desktop support for all Microsoft related operating systems, with emphasis on Windows 10 and Windows 11. Support includes all problem solving, installs, upgrades, and network printing configurations.\nProvide support for Microsoft Office Suites, ODBC Connections, SQL connections, and various scanning and printer applications. Support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.\nProvide support for workstations, desktops, and laptops, from manufacturers such as HP and Dell, as well as any peripheral devices such as HP printers and plotters, HP and Fujitsu desktop scanners. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.\nProvide assistance with the physical relocation of equipment and installation support for the new location.\nProvide support for meetings, webinars, and conferences using software such as Zoom and Microsoft Teams. Provide first line support for hardware in conference rooms, including projectors and all other audio and video equipment.\nProvide Workstation & PC desktop deployment support, as well as provide support for any projects or administrative tasks in the enterprise that the customer requests. This includes planning, implementation, configuration, and management support.\nEducation / Qualifications\nAA in Computer Science/Technical School and 3-5 years of direct PC support, including Microsoft Certification on related systems.\nPreferred: 5-10 years of direct PC support, Microsoft certifications for Microsoft Office and Microsoft Windows Operating Systems, CompTIA A+, CompTIA Network+, CompTIA Security+\n2-5 years of experience in printer hardware maintenance\nMust have thorough understanding of Microsoft Operating Systems\nWorking knowledge of Windows Domain administration and account management.\n\nRequirements:\n\nMust be able to pass a security background check which includes fingerprinting\nMust be able to work onsite at the Louisiana Department of Transportation and Development in Baton Rouge Headquarters building Monday through Friday\n\n#LI-ONSITE #LI-AB1\n\nAbout Octave\n\nOctave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.\n\nTurning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.\n\nOctave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.\n\nWhy work for Octave?\n\nAll in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.\n\nEveryone is welcome\n\nAt Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.\n\nRespect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.\n\nRecruitment Fraud Alert\n\nOctave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com","company":"Octave Intelligence","rawCompany":"octave intelligence","city":"Madison","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-11-04T11:00:57.448Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Implementation Associate/Desktop Support","description":"Job Location (Short): Madison, United States\nWorkplace Type: Onsite\nReq Id: 3487\nResponsibilities\nProvide desktop support for all Microsoft related operating systems, with emphasis on Windows 10 and Windows 11. Support includes all problem solving, installs, upgrades, and network printing configurations.\nProvide support for Microsoft Office Suites, ODBC Connections, SQL connections, and various scanning and printer applications. Support includes installs, triage, updates, first-line problem solving, application configuration, and technical support.\nProvide support for workstations, desktops, and laptops, from manufacturers such as HP and Dell, as well as any peripheral devices such as HP printers and plotters, HP and Fujitsu desktop scanners. Support includes troubleshooting, triage, repair, as well as software troubleshooting and configuration of associated applications, drivers, and bios software.\nProvide assistance with the physical relocation of equipment and installation support for the new location.\nProvide support for meetings, webinars, and conferences using software such as Zoom and Microsoft Teams. Provide first line support for hardware in conference rooms, including projectors and all other audio and video equipment.\nProvide Workstation & PC desktop deployment support, as well as provide support for any projects or administrative tasks in the enterprise that the customer requests. This includes planning, implementation, configuration, and management support.\nEducation / Qualifications\nAA in Computer Science/Technical School and 3-5 years of direct PC support, including Microsoft Certification on related systems.\nPreferred: 5-10 years of direct PC support, Microsoft certifications for Microsoft Office and Microsoft Windows Operating Systems, CompTIA A+, CompTIA Network+, CompTIA Security+\n2-5 years of experience in printer hardware maintenance\nMust have thorough understanding of Microsoft Operating Systems\nWorking knowledge of Windows Domain administration and account management.\n\nRequirements:\n\nMust be able to pass a security background check which includes fingerprinting\nMust be able to work onsite at the Louisiana Department of Transportation and Development in Baton Rouge Headquarters building Monday through Friday\n\n#LI-ONSITE #LI-AB1\n\nAbout Octave\n\nOctave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle - Design, Build, Operate and Protect - where performance, safety, and reliability are non-negotiable and failure is not an option.\n\nTurning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.\n\nOctave has more than 7,000 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.\n\nWhy work for Octave?\n\nAll in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.\n\nEveryone is welcome\n\nAt Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.\n\nRespect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.\n\nRecruitment Fraud Alert\n\nOctave posts all official job opportunities on either https://careers.octave.com/ or https://www.octave.com/about/careers and communicates only from email addresses ending in @octave.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at careers@octave.com","datePosted":"2026-11-04T11:00:57.448Z","dateModified":"2026-11-04T11:00:57.448Z","hiringOrganization":{"@type":"Organization","name":"Octave Intelligence","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Madison","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ac3a93abfc3560a1b2c22901"},"url":"https://jobsearcher.com/jobs/ac3a93abfc3560a1b2c22901"}}