{"schemaVersion":"jobsearcher.job.v1","id":"ac2e160d93d774de37c1f325","url":"https://jobsearcher.com/jobs/ac2e160d93d774de37c1f325","canonicalUrl":"https://jobsearcher.com/jobs/ac2e160d93d774de37c1f325","title":"Lead IT Systems Engineer","description":"About the Company\nAt Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.\nOur mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.\n\nAbout the Role\nFlow is seeking an experienced Lead IT Systems Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the software and systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended.\nThis role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting, and new property buildouts. Both report directly to the Head of IT.\nThis is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.\nResponsibilities\nVideo Management & Surveillance Systems\nWork alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations\nMap and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio\nIntegrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views\nCommission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications\nDiagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting\nAccess Control Systems Configuration\nConfigure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites\nManage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors\nProgram and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning\nConfigure integrations between access control platforms and property management systems — automated credential sync,move-in/move-out workflows, and visitor management\nDiagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults\nConduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT\nNetwork Systems Configuration & Administration\nConfigure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties\nAdminister the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization\nConfigure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards\nDiagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician\nMaintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories\nAV Systems Configuration & Support\nConfigure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling\nSet up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties\nConfigure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens\nSet up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings\nDiagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults\nHospitality & Property Management Technology\nAdminister and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff\nConfigure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations\nDeploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation\nSupport elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues\nServe as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed\nStay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT\nNew Property Deployment & Takeovers\nWork closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel\nConduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard\nEnsure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams\nProduce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property\nEndpoint & Identity Systems— Property Staff\nManage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding\nAdminister Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT\nSupport property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day\nResolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed\nDocumentation & Ticketing\nMaintain thorough systems documentation for all properties — VMS configurations, access control group structures, network logical diagrams, AV zone maps, and platform integration records\nLog and resolve support tickets via the IT help desk platform within SLA; document all resolutions clearly for the knowledge base\nTrack active systems projects in the IT project management platform; provide timely and accurate status updates to the Head of IT\nRequired Qualifications\n6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration\nHands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration\nAccess control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale\nNetwork configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration\nExperience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration\nAV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup\nExperience administering hospitality or property management platforms — PMS configuration, staff training, and integration support\nGoogle Workspace administration — account provisioning, group management, and device policy\nMDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints\nComfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties\nAbility to manage multiple concurrent projects across several active properties independently\nStrong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments\nPreferred Qualifications\nEnterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration\nAccess control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration—\nGuest experience platform deployment and integration — PMS connectivity and property staff onboarding\nMulti-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization\nIdentity-based wireless authentication — RADIUS integration and device trust policy configuration\nExperience supporting elevator or building automation system integrations — API configuration and vendor coordination\nITSM platform administration — help desk configuration, SLA management, and knowledge base development\nCompTIA Network+, CCNA, or equivalent networking certification\nBilingual English/Spanish\nWhat Success Looks Like\nEvery system at every Flow property is correctly configured, integrated, and performing to spec — cameras recording, doors responding, networks segmented, and AV running\nNew properties reach go-live with all platforms commissioned, all integrations validated, and complete systems documentation in place\nThe Sr. IT Field Technician and Lead IT Engineer operate as a cohesive unit — physical and systems work move together efficiently across every property initiative\nHospitality platforms at applicable properties are well-administered, staff are trained and confident, and the guest experience technology runs without friction\nAccess control across the portfolio is clean — no orphaned credentials, no misconfigured zones, and audit findings are actioned promptly\nProperty operations staff have a reliable systems resource they can count on — issues are resolved quickly and documented thoroughly\nThe Head of IT has full confidence that the systems layer across the portfolio is being maintained to standard\nBenefits\nWe take care of our people so they can do their best work.\nHealth and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.\nTime Off PTO and paid holidays.\nFinancial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.\nLife at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.\nFlow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","company":"Flow","rawCompany":"flow","city":"Miami","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:06:27.910Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"531311","title":"Residential Property Managers","slug":"residential-property-managers"},{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead IT Systems Engineer","description":"About the Company\nAt Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.\nOur mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.\n\nAbout the Role\nFlow is seeking an experienced Lead IT Systems Engineer — Properties & Hospitality to own the systems configuration, platform integration, and commissioning layer across its growing residential and hospitality portfolio. This role operates at the software and systems level — configuring platforms, integrating systems, validating performance, and ensuring every technology layer at a Flow property functions as intended.\nThis role works closely and continuously with the Sr. IT Field Technician — together they cover the full scope of property technology at Flow. While the Sr. IT Field Technician focuses on the physical layer (cabling, hardware installation, and low-voltage infrastructure), this role focuses on making those systems work: programming, configuration, integration, and ongoing platform support. The two roles are deeply interdependent and will be on-site together across deployments, troubleshooting, and new property buildouts. Both report directly to the Head of IT.\nThis is a senior individual contributor role requiring deep platform expertise, strong independent judgment, and the ability to manage multiple active projects across a growing property portfolio with minimal supervision.\nResponsibilities\nVideo Management & Surveillance Systems\nWork alongside the Sr. IT Field Technician on camera deployments — while they handle mounting and cabling, configure the VMS, program recording schedules, motion detection rules, and alert configurations\nMap and name all cameras within the VMS following Flow's naming conventions; maintain accurate camera inventories across the portfolio\nIntegrate VMS with access control platforms where applicable — door event triggers, alarm linkages, and unified monitoring views\nCommission newly deployed camera systems jointly with the Sr. IT Field Technician — validate connectivity, image quality, recording function, and coverage against site specifications\nDiagnose and resolve VMS software issues, stream failures, and recording gaps; loop in the Sr. IT Field Technician on any hardware-layer faults identified during troubleshooting\nAccess Control Systems Configuration\nConfigure and administer electronic access control platforms across all properties — access groups, time zones, door schedules, and credential assignments; coordinate with the Sr. IT Field Technician on concurrent hardware work at the same sites\nManage credential lifecycle across the portfolio — issuance, modification, suspension, and removal for residents, staff, and vendors\nProgram and commission intercom and visitor management systems — tenant directory configuration, video intercom setup, and remote access provisioning\nConfigure integrations between access control platforms and property management systems — automated credential sync,move-in/move-out workflows, and visitor management\nDiagnose and resolve access control software issues and credential conflicts; engage the Sr. IT Field Technician on door hardware or wiring faults\nConduct periodic access audits across the portfolio — identify orphaned credentials, expired access groups, and policy violations; remediate and report to the Head of IT\nNetwork Systems Configuration & Administration\nConfigure network infrastructure following architecture and standards set by the Head of IT — VLAN assignments, SSID configurations, firewall rules, and wireless radio settings; work alongside the Sr. IT Field Technician who handles physical switching and AP installation at the same properties\nAdminister the enterprise wireless management platform across all properties — AP provisioning, network templates, client monitoring, and performance optimization\nConfigure and maintain network segmentation — ensuring cameras, access control, AV, guest, staff, and management networks are properly isolated per Flow's standards\nDiagnose and resolve network configuration issues and connectivity failures; escalate physical layer issues to the Sr. IT Field Technician\nMaintain accurate network documentation for all properties — logical diagrams, VLAN maps, IP allocations, and device inventories\nAV Systems Configuration & Support\nConfigure and commission AV systems at properties where the Sr. IT Field Technician has completed hardware installation zone programming, volume levels, source routing, and scheduling\nSet up and manage commercial music streaming platform accounts — zone creation, content scheduling, playlist assignment, and license management across all properties\nConfigure and maintain digital signage platforms — content management, display scheduling, and device administration across all property screens\nSet up and support conference room and meeting space technology — room system configuration, calendar integration, and display settings\nDiagnose and resolve AV software and configuration issues; coordinate with the Sr. IT Field Technician on hardware-related faults\nHospitality & Property Management Technology\nAdminister and support property management system platforms at applicable hospitality properties — user account management, system configuration, and day-to-day operational support for property staff\nConfigure and maintain integrations between the PMS and other property systems — access control credential sync, guest experience platform connections, and reporting integrations\nDeploy and configure guest experience platforms — onboarding setup, workflow configuration, staff training, and integration validation\nSupport elevator and building automation system integrations — manage API connectivity, validate access control handoffs, and coordinate with vendors on software-level issues\nServe as the primary IT systems resource for property operations staff — resolving hospitality platform issues, training new staff on systems, and escalating to the Head of IT when needed\nStay current on hospitality technology developments relevant to Flow's portfolio; surface operational issues and improvement opportunities to the Head of IT\nNew Property Deployment & Takeovers\nWork closely with the Sr. IT Field Technician across all new property deployments — while they lead physical infrastructure buildout, drive systems configuration, platform setup, and integration work in parallel\nConduct systems-layer due diligence at new properties — audit existing platform configurations, document software versions and licensing, and identify gaps against Flow's standard\nEnsure all platforms are fully configured, integrated, and validated before any new property goes live; coordinate directly with the Sr. IT Field Technician to align timing across physical and systems workstreams\nProduce complete systems documentation at go-live — platform configurations, integration maps, credential structures, and user access inventories for every new property\nEndpoint & Identity Systems— Property Staff\nManage device enrollment and MDM policy application for property staff endpoints — ensuring all devices meet Flow's configuration baseline at onboarding\nAdminister Google Workspace accounts for property staff — provisioning, group membership, and access revocation in coordination with HR and the Head of IT\nSupport property staff onboarding from a systems perspective — account setup, device configuration, and system orientation on their first day\nResolve property staff IT support issues beyond Tier 1; loop in the Sr. IT Field Technician on hardware issues and escalate systems-level issues to the Head of IT as needed\nDocumentation & Ticketing\nMaintain thorough systems documentation for all properties — VMS configurations, access control group structures, network logical diagrams, AV zone maps, and platform integration records\nLog and resolve support tickets via the IT help desk platform within SLA; document all resolutions clearly for the knowledge base\nTrack active systems projects in the IT project management platform; provide timely and accurate status updates to the Head of IT\nRequired Qualifications\n6+ years of experience in property technology, hospitality IT, or multi-site systems administration — with a strong focus on platform configuration and systems integration\nHands-on experience configuring and administering enterprise video management systems — camera programming, user access management, recording configuration, and cross-system integration\nAccess control platform administration — credential lifecycle management, access group configuration, door scheduling, and audit reporting at scale\nNetwork configuration experience — VLAN assignments, SSID management, firewall rules, and multi-site wireless platform administration\nExperience configuring and supporting intercom and visitor management systems — tenant directory management and PMS integration\nAV platform configuration — commercial audio zone programming, digital signage content management, and conference room system setup\nExperience administering hospitality or property management platforms — PMS configuration, staff training, and integration support\nGoogle Workspace administration — account provisioning, group management, and device policy\nMDM platform experience — device enrollment, policy management, and compliance across Mac and Windows endpoints\nComfortable working closely with a field counterpart across simultaneous physical and systems workstreams at active properties\nAbility to manage multiple concurrent projects across several active properties independently\nStrong documentation habits — ability to produce clear, accurate technical records for complex multi-system environments\nPreferred Qualifications\nEnterprise VMS administration at scale — multi-server environments, analytics configuration, and access control integration\nAccess control integration with PMS platforms — automated credential sync and move-in/move-out workflow configuration—\nGuest experience platform deployment and integration — PMS connectivity and property staff onboarding\nMulti-site enterprise wireless platform administration — network template management and portfolio-wide configuration standardization\nIdentity-based wireless authentication — RADIUS integration and device trust policy configuration\nExperience supporting elevator or building automation system integrations — API configuration and vendor coordination\nITSM platform administration — help desk configuration, SLA management, and knowledge base development\nCompTIA Network+, CCNA, or equivalent networking certification\nBilingual English/Spanish\nWhat Success Looks Like\nEvery system at every Flow property is correctly configured, integrated, and performing to spec — cameras recording, doors responding, networks segmented, and AV running\nNew properties reach go-live with all platforms commissioned, all integrations validated, and complete systems documentation in place\nThe Sr. IT Field Technician and Lead IT Engineer operate as a cohesive unit — physical and systems work move together efficiently across every property initiative\nHospitality platforms at applicable properties are well-administered, staff are trained and confident, and the guest experience technology runs without friction\nAccess control across the portfolio is clean — no orphaned credentials, no misconfigured zones, and audit findings are actioned promptly\nProperty operations staff have a reliable systems resource they can count on — issues are resolved quickly and documented thoroughly\nThe Head of IT has full confidence that the systems layer across the portfolio is being maintained to standard\nBenefits\nWe take care of our people so they can do their best work.\nHealth and Wellness Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.\nTime Off PTO and paid holidays.\nFinancial 401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.\nLife at Flow Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.\nFlow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.","datePosted":"2026-08-09T00:06:27.910Z","dateModified":"2026-08-09T00:06:27.910Z","hiringOrganization":{"@type":"Organization","name":"Flow","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Miami","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ac2e160d93d774de37c1f325"},"url":"https://jobsearcher.com/jobs/ac2e160d93d774de37c1f325"}}