{"schemaVersion":"jobsearcher.job.v1","id":"ac11bd7de8df1a4ba3fdd761","url":"https://jobsearcher.com/jobs/ac11bd7de8df1a4ba3fdd761","canonicalUrl":"https://jobsearcher.com/jobs/ac11bd7de8df1a4ba3fdd761","title":"Tier 2 Technical Support Engineer","description":"Description:\nInspired Technologies is looking for an enthusiastic, motivated, customer focused individual that is ready to provide front line technical support to our vast customer base.\nTechnical Leads (Tier 2) are responsible for creating emotionally driven experiences and relationships with our clients and team members each and every day. This position will provide front line technical support for end users, troubleshooting of server and network systems as well as dispatch to troubleshoot and remediate issues on-site for clients. Support is primarily remote, but on-site interaction and support is a part of the job. Each technical lead will escalate within and outside of the team in order to ensure client service and experience is set to the highest levels. Responsible for acting as technical escalation point and mentor for support staff as well as ticketing management and resource allocation as needed.\nEssential Functions:\nCreating unforgettable customer experiences every day\nInterface with a variety of enterprise server, cloud and networking systems on a daily basis to support and maintain client environments\nHands on experience in troubleshooting complex technology issues involving infrastructure, security and business outcomes\nAct as escalation for first tier group and manage a set of clients based on skill and ability\nDocument steps to remediation of issues in a detailed and professional manner\nWork with support team and management to ensure issues are processed quickly and effectively for the highest support levels\nProvide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism\nEnsure incidents and tickets are filled out according to company standards\nRequired to participate in an after-hours and on-call rotation to provide support to emergency client issues\nWhen applicable, time must be entered accurately to ensure the best service standards for our clients\nPerform complex repairs to software or peripheral equipment configurations, following design or installation specifications\nMinor training of users in the proper use of hardware or software\nAnswers user inquiries regarding computer software or hardware operation to resolve problems\nRefer major hardware or software problems or defective products to vendors or technicians for service\nAct as escalation point for complex issues for peers\nProvide mentorship and leadership for team members\nDelegate tickets and tasks for the team as needed\nProvide high-level oversight to ticket boards to aid in delivery of SLAs and high-service standards\nRequirements:\nfour plus years related experience\nMCP/Net+/A+ Certification or equivalent experience\n4 years’ experience in customer service or support center systems\nSmall Business consulting or technical service delivery is a plus\nMust be able to logically plan – provide structured outlines and plans for the implementation or changing of client networks or workflows. This information should be well documented\nUnderstand when to escalate issues. Knowing when to handoff a problem to more qualified team members is critical\nAbility to train and mentor others\nMust be proficient at an expert level in most of the following skills:\nClient/Server application interaction\nBasic web systems\nOffice365 and Azure Administration\nMicrosoft Server Operating Systems\nWindows Operating Systems\nTerminal Services/Windows Virtual Desktop\nFirewalls – Including but not limited to PaloAlto, Fortinet and Cisco\nRouters and Switches\nActive Directory – GPOs, Policies, Sites, Users, Groups and Security\nEDR and Anti-Virus Software\nMS Office (Word/Excel/Powerpoint), Outlook\nInternet Explorer and Web Based add-ons (ActiveX, Java client)\nTCP/IP Connectivity\nDHCP\nDNS\nMust be proficient at an advanced level in most of the following skills:\nEnterprise onsite and offsite backup solutions\nVirtualization Software such as VMware\nSAN and Network Storage Solutions\nVPN hardware and software\nCisco VoIP Administration\nKey Skills:\nKeen ability to problem-solve\nAbility to logically plan\nStrong oral and written communication\nContinual desire to learn, absorb, and apply new information and skills\nExtraordinary focus on customer service\nInnate ability to multi-task and stay organized\nExhibit a professional demeanor and strong interpersonal skills\nAbility to interact in a variety of situations to include: customer service, orientations, training and networking\nNot Required, but these skills/competencies are a plus:\nBackground in customer service industry\nExperience in ticketing and remote access systems (Connectwise, N-Central, etc…)\nApplicable certifications from Comptia, Microsoft, and/or Cisco\nWE OFFER:\nCompetitive salary based on education, certifications, and experience\nRaises based on certifications attained\nMentorship and Advancement\nCompany pays 50% health insurance\nMatching 401k\nPaid Vacation / PTO\nJob Type: Full-time\nPay: $45,000.00 - $65,000.00 per year\nBenefits:\n401(k) w/ company matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nSchedule:\nMonday to Friday\nExperience:\nCustomer support: 3 years (Required)\nWindows: 2 years (Required)\nComputer hardware: 3 years (Required)\nMSP: 1 year (Preferred)","company":"Inspired Technologies","rawCompany":"inspired technologies","city":"Bunnell","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:37:20.957Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 2 Technical Support Engineer","description":"Description:\nInspired Technologies is looking for an enthusiastic, motivated, customer focused individual that is ready to provide front line technical support to our vast customer base.\nTechnical Leads (Tier 2) are responsible for creating emotionally driven experiences and relationships with our clients and team members each and every day. This position will provide front line technical support for end users, troubleshooting of server and network systems as well as dispatch to troubleshoot and remediate issues on-site for clients. Support is primarily remote, but on-site interaction and support is a part of the job. Each technical lead will escalate within and outside of the team in order to ensure client service and experience is set to the highest levels. Responsible for acting as technical escalation point and mentor for support staff as well as ticketing management and resource allocation as needed.\nEssential Functions:\nCreating unforgettable customer experiences every day\nInterface with a variety of enterprise server, cloud and networking systems on a daily basis to support and maintain client environments\nHands on experience in troubleshooting complex technology issues involving infrastructure, security and business outcomes\nAct as escalation for first tier group and manage a set of clients based on skill and ability\nDocument steps to remediation of issues in a detailed and professional manner\nWork with support team and management to ensure issues are processed quickly and effectively for the highest support levels\nProvide friendly and positive support for clients over the phone and in-person that exudes personal touch and professionalism\nEnsure incidents and tickets are filled out according to company standards\nRequired to participate in an after-hours and on-call rotation to provide support to emergency client issues\nWhen applicable, time must be entered accurately to ensure the best service standards for our clients\nPerform complex repairs to software or peripheral equipment configurations, following design or installation specifications\nMinor training of users in the proper use of hardware or software\nAnswers user inquiries regarding computer software or hardware operation to resolve problems\nRefer major hardware or software problems or defective products to vendors or technicians for service\nAct as escalation point for complex issues for peers\nProvide mentorship and leadership for team members\nDelegate tickets and tasks for the team as needed\nProvide high-level oversight to ticket boards to aid in delivery of SLAs and high-service standards\nRequirements:\nfour plus years related experience\nMCP/Net+/A+ Certification or equivalent experience\n4 years’ experience in customer service or support center systems\nSmall Business consulting or technical service delivery is a plus\nMust be able to logically plan – provide structured outlines and plans for the implementation or changing of client networks or workflows. This information should be well documented\nUnderstand when to escalate issues. Knowing when to handoff a problem to more qualified team members is critical\nAbility to train and mentor others\nMust be proficient at an expert level in most of the following skills:\nClient/Server application interaction\nBasic web systems\nOffice365 and Azure Administration\nMicrosoft Server Operating Systems\nWindows Operating Systems\nTerminal Services/Windows Virtual Desktop\nFirewalls – Including but not limited to PaloAlto, Fortinet and Cisco\nRouters and Switches\nActive Directory – GPOs, Policies, Sites, Users, Groups and Security\nEDR and Anti-Virus Software\nMS Office (Word/Excel/Powerpoint), Outlook\nInternet Explorer and Web Based add-ons (ActiveX, Java client)\nTCP/IP Connectivity\nDHCP\nDNS\nMust be proficient at an advanced level in most of the following skills:\nEnterprise onsite and offsite backup solutions\nVirtualization Software such as VMware\nSAN and Network Storage Solutions\nVPN hardware and software\nCisco VoIP Administration\nKey Skills:\nKeen ability to problem-solve\nAbility to logically plan\nStrong oral and written communication\nContinual desire to learn, absorb, and apply new information and skills\nExtraordinary focus on customer service\nInnate ability to multi-task and stay organized\nExhibit a professional demeanor and strong interpersonal skills\nAbility to interact in a variety of situations to include: customer service, orientations, training and networking\nNot Required, but these skills/competencies are a plus:\nBackground in customer service industry\nExperience in ticketing and remote access systems (Connectwise, N-Central, etc…)\nApplicable certifications from Comptia, Microsoft, and/or Cisco\nWE OFFER:\nCompetitive salary based on education, certifications, and experience\nRaises based on certifications attained\nMentorship and Advancement\nCompany pays 50% health insurance\nMatching 401k\nPaid Vacation / PTO\nJob Type: Full-time\nPay: $45,000.00 - $65,000.00 per year\nBenefits:\n401(k) w/ company matching\nDental insurance\nHealth insurance\nLife insurance\nPaid time off\nProfessional development assistance\nVision insurance\nSchedule:\nMonday to Friday\nExperience:\nCustomer support: 3 years (Required)\nWindows: 2 years (Required)\nComputer hardware: 3 years (Required)\nMSP: 1 year (Preferred)","datePosted":"2026-04-12T20:37:20.957Z","dateModified":"2026-04-12T20:37:20.957Z","hiringOrganization":{"@type":"Organization","name":"Inspired Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bunnell","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"ac11bd7de8df1a4ba3fdd761"},"url":"https://jobsearcher.com/jobs/ac11bd7de8df1a4ba3fdd761"}}