{"schemaVersion":"jobsearcher.job.v1","id":"ac00d2abbb30a66b137130ed","url":"https://jobsearcher.com/jobs/ac00d2abbb30a66b137130ed","canonicalUrl":"https://jobsearcher.com/jobs/ac00d2abbb30a66b137130ed","title":"Support Engineer","description":"We're hiring on behalf of a Haystack partner!The Role• Serve as a technical escalation point for live site operations, troubleshooting and resolving system issues in alignment with severity levels and response SLAs.• Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.• Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.• Monitor system performance, respond to alerts, and help maintain high system availability and reliability.• Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.• Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.What You'll Need• Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.• Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.• Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.• Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.• Proficiency with Linux/Unix environments and scripting languages such as Python.• Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.What's On Offer• Competitive annual salary ($96,000 - $132,000) plus potential for other benefits.• Opportunity to work with cutting-edge automation technology in a critical support role.• Collaborative environment with cross-functional teams.• Exposure to a wide range of system performance and reliability challenges.Apply via Haystack today!","company":"Haystack","rawCompany":"haystack","city":"Newton Center","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-08-09T11:12:00.474Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"We're hiring on behalf of a Haystack partner!The Role• Serve as a technical escalation point for live site operations, troubleshooting and resolving system issues in alignment with severity levels and response SLAs.• Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.• Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.• Monitor system performance, respond to alerts, and help maintain high system availability and reliability.• Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.• Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.What You'll Need• Bachelor’s degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.• Minimum 2+ years of experience in technical support, NOC operations, systems engineering, site reliability, or a similar operational support environment.• Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.• Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.• Proficiency with Linux/Unix environments and scripting languages such as Python.• Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.What's On Offer• Competitive annual salary ($96,000 - 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