{"schemaVersion":"jobsearcher.job.v1","id":"abfacee8a2ea43471f70ad44","url":"https://jobsearcher.com/jobs/abfacee8a2ea43471f70ad44","canonicalUrl":"https://jobsearcher.com/jobs/abfacee8a2ea43471f70ad44","title":"Case Manager (Greenbrook)","description":"About Us\nNeuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.\n\nCase Manager\nLocation: Clinic-Based in Agoura Hills, Claremont, San Luis Obispo, or Temecula\nDepartment: Patient Access – Care Coordination\nMake a Difference Every Day\nAt Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey.\nIn this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.\nWhat You'll Do\nAs a Case Manager, you'll be the driving force behind seamless patient progression by:\nGuiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.\nCoordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.\nMonitoring patient progress and proactively addressing barriers that could delay care.\nCollaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.\nSupporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.\nCoordinating specialty pharmacy activities, medication access, and treatment readiness requirements.\nMaintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.\nResponding to patient questions with empathy, professionalism, and urgency.\nHelping ensure a high-quality patient experience while meeting operational and compliance standards.\nWhat Makes You Successful\nYou are someone who:\nIs passionate about delivering exceptional patient care and customer service.\nCommunicates with empathy, patience, and professionalism.\nThrives in a fast-paced environment and can effectively manage multiple priorities.\nPossesses strong attention to detail and organizational skills.\nEnjoys problem-solving and finding creative solutions to complex situations.\nWorks collaboratively across teams while taking ownership of outcomes.\nLearns new systems and processes quickly and embraces change.\nQualifications\nPreferred:\nBachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.\nAlso Considered:\nHigh School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.\nAdditional Experience:\nExperience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).\nProficiency with Microsoft Office, including Outlook, Word, and Excel.\nKnowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.\nPreferred Experience\nCandidates with experience in any of the following areas are strongly encouraged to apply:\nBehavioral health or specialty healthcare\nTMS or Spravato® treatment programs\nPrior authorization and insurance workflows\nSpecialty pharmacy or Buy & Bill processes\nPatient care coordination and case management\nWhy You'll Love This Role\n✅ Make a meaningful impact on patients' mental health journeys\n✅ Work with a collaborative and mission-driven team\n✅ Develop expertise in innovative mental health treatments\n✅ Take ownership of patient outcomes and experience\n✅ Grow your career within a rapidly evolving healthcare organization\nJoin Us\nIf you're a compassionate professional who enjoys helping patients navigate complex healthcare journeys while delivering an exceptional experience, we encourage you to apply today.\nHelp patients access life-changing care. Build meaningful relationships. Make a lasting difference.\n\nApplicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.\nGreenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.\nWe are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.\nBenefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.\nGBSP25","company":"Neuronetics","rawCompany":"neuronetics","city":"Temecula","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-05T01:27:21.160Z","occupations":[{"code":"21-1023.00","title":"Mental Health and Substance Abuse Social Workers","slug":"mental-health-and-substance-abuse-social-workers"},{"code":"21-1022.00","title":"Healthcare Social Workers","slug":"healthcare-social-workers"},{"code":"21-1014.00","title":"Mental Health Counselors","slug":"mental-health-counselors"}],"industries":[{"code":"621420","title":"Outpatient Mental Health and Substance Abuse Centers","slug":"outpatient-mental-health-and-substance-abuse-centers"},{"code":"621112","title":"Offices of Physicians, Mental Health Specialists","slug":"offices-of-physicians-mental-health-specialists"},{"code":"621330","title":"Offices of Mental Health Practitioners (except Physicians)","slug":"offices-of-mental-health-practitioners-except-physicians"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Case Manager (Greenbrook)","description":"About Us\nNeuronetics, together with Greenbrook Mental Wellness Centers, delivers innovative mental health treatments through FDA-cleared NeuroStar® TMS and Spravato® therapies. Our mission is to expand access to life-changing care, combining cutting-edge technology, compassionate patient support, and clinical excellence to improve lives every day. Join us in making a meaningful impact in the rapidly growing mental health field.\n\nCase Manager\nLocation: Clinic-Based in Agoura Hills, Claremont, San Luis Obispo, or Temecula\nDepartment: Patient Access – Care Coordination\nMake a Difference Every Day\nAt Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey.\nIn this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.\nWhat You'll Do\nAs a Case Manager, you'll be the driving force behind seamless patient progression by:\nGuiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.\nCoordinating appointments, provider schedules, and treatment timelines to maximize patient access and clinic efficiency.\nMonitoring patient progress and proactively addressing barriers that could delay care.\nCollaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.\nSupporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.\nCoordinating specialty pharmacy activities, medication access, and treatment readiness requirements.\nMaintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.\nResponding to patient questions with empathy, professionalism, and urgency.\nHelping ensure a high-quality patient experience while meeting operational and compliance standards.\nWhat Makes You Successful\nYou are someone who:\nIs passionate about delivering exceptional patient care and customer service.\nCommunicates with empathy, patience, and professionalism.\nThrives in a fast-paced environment and can effectively manage multiple priorities.\nPossesses strong attention to detail and organizational skills.\nEnjoys problem-solving and finding creative solutions to complex situations.\nWorks collaboratively across teams while taking ownership of outcomes.\nLearns new systems and processes quickly and embraces change.\nQualifications\nPreferred:\nBachelor's degree and at least one year of experience in patient care coordination, case management, healthcare operations, or a specialty care setting.\nAlso Considered:\nHigh School Diploma or Associate Degree with two or more years of relevant healthcare coordination or patient support experience.\nAdditional Experience:\nExperience working with EHR and CRM systems (AdvancedMD and Salesforce preferred).\nProficiency with Microsoft Office, including Outlook, Word, and Excel.\nKnowledge of insurance benefits, prior authorizations, or healthcare scheduling is highly valued.\nPreferred Experience\nCandidates with experience in any of the following areas are strongly encouraged to apply:\nBehavioral health or specialty healthcare\nTMS or Spravato® treatment programs\nPrior authorization and insurance workflows\nSpecialty pharmacy or Buy & Bill processes\nPatient care coordination and case management\nWhy You'll Love This Role\n✅ Make a meaningful impact on patients' mental health journeys\n✅ Work with a collaborative and mission-driven team\n✅ Develop expertise in innovative mental health treatments\n✅ Take ownership of patient outcomes and experience\n✅ Grow your career within a rapidly evolving healthcare organization\nJoin Us\nIf you're a compassionate professional who enjoys helping patients navigate complex healthcare journeys while delivering an exceptional experience, we encourage you to apply today.\nHelp patients access life-changing care. Build meaningful relationships. Make a lasting difference.\n\nApplicants must be authorized to work for any employer in the US. We are unable to sponsor or assume responsibility for employment visa/work authorization at this time.\nGreenbrook, a subsidiary of Neuronetics, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Greenbrook makes hiring decisions based solely on qualifications, merit, and/or business needs at the time.\nWe are committed to providing equal employment opportunities to individuals with disabilities and protected veterans.\nBenefits Statement: Selected candidate will be eligible to participate in the Company’s employee benefit plans, which currently include: health insurance; dental insurance; vision insurance; optional supplemental medical insurance; health savings and flexible spending accounts; company-paid life insurance and additional voluntary life insurance; company-paid short term disability and long term disability insurance; participation in a 401(k) savings and investment plan with company contribution; and paid time off for non-exempt salaried employees is calculated as .625 per pay period worked for vacation time and .29166 per pay period for personal time. Full-time exempt employees will be eligible for Flex-PTO, which allows time off without accrual. If applicable and required under state law, the successful candidate will also be eligible for paid sick leave. These benefits are subject to plan terms, company policies and are subject to change.\nGBSP25","datePosted":"2026-08-05T01:27:21.160Z","dateModified":"2026-08-05T01:27:21.160Z","hiringOrganization":{"@type":"Organization","name":"Neuronetics","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Temecula","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"abfacee8a2ea43471f70ad44"},"url":"https://jobsearcher.com/jobs/abfacee8a2ea43471f70ad44"}}