End User Support

Job SummaryEnd User SupportTEEMAContractIn-Office + Travel to Treasure Valley | Ketchum, ID, United StatesEnd-User Computing Specialist (Field-Based IT Support)Location: Treasure Valley (travel required)mileage reimbursement will be providedEmployment Type: Contract (W2)OverviewThis is a hands-on, field-based IT support role supporting multiple sites across the Treasure Valley. If you enjoy solving real-world technical problems, working directly with end users, and being on the move rather than behind a desk, this opportunity offers strong visibility and fast hiring timelines.What You’ll DoProvide Tier 2 support for end-user computing issues across desktop, telecom, and network environmentsTroubleshoot hardware, software, and connectivity issues both remotely and onsitePerform maintenance, upgrades, and installations for IT equipment and infrastructureRespond to escalated issues, diagnose root causes, and implement effective solutionsCollaborate with engineering, systems, and infrastructure teams to resolve complex problemsDocument all support activity accurately within ticketing systemsRecommend improvements to reduce recurring technical issues and enhance user experienceWhat You Bring1+ year of hands-on IT support experience (desktop, helpdesk, or field services)Working knowledge of hardware, operating systems, networking basics, and troubleshooting methodologiesStrong communication skills with a customer-first mindsetAbility to work independently in a fast-paced, multi-site environmentValid driver’s license and reliable personal vehicle (mileage reimbursed)Additional DetailsTravel required across multiple locations within the Treasure ValleyOccasional overnight travel may be neededFast interview process: single onsite panelThis role is ideal for someone early in their IT career who wants to build broad technical exposure while working in a dynamic, field-driven environment.