Field Support Engineer

Odessa, TX, Downing USA, 850 S Faudree Rd, Odessa, TX 79766, USAField Support EngineerDesired Traits: Dynamic, Situational Adaptability, Quality Decision Making, ResourcefulnessWhat is an IT Operations Field Support Engineer?The Field Support Engineer is responsible for partnering with the operations team to deliver and support data driven network solutions. This position will support site network design standards and successfully deliver operations initiatives and the development of technical requirements for edge networking. Previous roles in an IT Operations position delivering on a broad list of enterprise solutions and initiatives is a plus. Ability to execute a comprehensive strategy with good communication, and proven success balancing project management, and business analysis is critical. Equally important to success is the ability to build relationships across the organization and to seek ways to support organizational operational objectives.In this role, you will:Provide support and be a technical escalation point for user support requestsSupport, maintain and troubleshoot devices, systems, hardware, and softwarePerform repairs and data restorationsMaintain network solutions at branch offices and field sitesConfigure and install various network and SCADA devices and servicesMonitor network and perform updates, configurations, and patchingVendor management of 3rd party services and relationshipsProvide technical support or training for systems, networks, and toolsMaintenance of IT Support Systems and ToolsEnsure safety protocols, security compliance, and best practice are followedDevelop technical artifacts and data management policies and proceduresCollaborate with other professionals to maintain standards and functionalityPerform other reasonable tasks as assigned by management in support of operational goals and objectives.Required and Preferred Abilities:Experience using MS Teams and SharePointHighly motivated self-starter who is interested in constant improvementBe able to, both independently and collaboratively, troubleshoot and repair issues, solve problems, make decisions, and support changeStrong organizational, administrative, and project coordination skills, with excellent attention to details and the ability to effectively manage multiple prioritiesStrong interpersonal skills, with the proven ability to collaborate and build relationships with staff, clients, remote colleagues and supervisors, and othersProven practical communication skills (both spoken and written)Exercise sound judgment, ask questions and be open to the input and decisions of othersSolid understanding of TCP/IP, IPSEC, BGP, OSPF, WAN, WLAN, VoIP, and QoSWork Environment and Physical Demands:Operates in the field and office of an oil and gas service company manufacturing environmentRoutinely uses standard office and field support equipmentRegularly required to talk or hearFrequently required to stand, walk, use hands to finger, handle or feel, and reach with hands and armsOccasionally lift office products and supplies, up to 20 poundsUp to 20% travel requiredEducation and/or Experience:Bachelor's degree in Computer Science or Business5+ years' experience managing enterprise infrastructure systems5+ years of senior-level (tier 1 or 2) administration and engineering experience in an enterprise IT environment, performing operational and break/fix activity, and engineering and design3+ years' experience managing Microsoft Office Suite, collaboration tools, and telecom systemsWe pride ourselves in maintaining a safe and healthy environment for all employees. To gain employment, candidate will need to pass a hair follicle drug test and a background check once offer of employment has been accepted.Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.J-18808-Ljbffr