Partner Portal Support Specialist

Job Title Partner Portal Support SpecialistDuration12 MonthsLocation Dallas, TX, USAWork Model Onsite – 4 days/week until end of August; 5 days/week starting SeptemberAbout the RoleThe Partner Portal Support Specialist serves as the first line of support and primary point of contact for partners accessing the new partner portal. The role focuses on managing and resolving partner inquiries while driving an exceptional partner experience.Key responsibilities include troubleshooting partner access issues, onboarding and provisioning users, persona administration, and facilitating demo and trial order requests.What the Role OffersServe as a brand ambassador for Client to partnersProvide first-line support and effective triage for incoming partner requestsManage Partner Portal administration activitiesSupport partner onboarding and provisioningProcess trial and demo ordersPerform case management activitiesKey ResponsibilitiesPartner Portal SupportSupport partner portal onboarding, provisioning, profile enablement, partner contact persona administration, login credential setup, and issue triageAct as the primary point of contact for external partner portal inquiriesServe as the point of contact for trial and demo license support inquiriesProcess trial and demo orders to ensure partners can successfully demonstrate Client productsTrack trial and demo orders through completion by collaborating with cross-functional teams, including Deal Desk, Billing, and FulfillmentSupport partner demo environment systems provisioningManage partner inquiry inboxes while ensuring adherence to standard SLA response times for an optimal partner experienceFollow and contribute to documented governance standards, processes, procedures, and best practicesEnsure all required reviews, approvals, and operational processes are completed accurately and on timeQualifications & SkillsPost-secondary degree in Business, Communications, Technology, or a related fieldClient-centric and partner-first mindsetStrong work ethic with excellent problem-solving and communication skills (written and verbal)Strong attention to detail with the ability to manage and prioritize multiple initiatives and deliverables concurrentlyComfortable working in a fast-paced and evolving environmentCurious mindset with a willingness to learn continuouslyExperience with Salesforce, SAP, and ServiceNow preferredOne Last ThingClient is more than just a corporation — it is a global community where trust is foundational, standards are high, and outcomes are owned. As a Partner Portal Support Specialist, you will join a collaborative team dedicated to operational excellence and the success of the Client Partner Program.Client is committed to building an inclusive work environment that goes beyond compliance with applicable laws. Our Employment Equity and Diversity Policy supports an environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or any other protected characteristic.