{"schemaVersion":"jobsearcher.job.v1","id":"abc87be63dd59fb8382674a8","url":"https://jobsearcher.com/jobs/abc87be63dd59fb8382674a8","canonicalUrl":"https://jobsearcher.com/jobs/abc87be63dd59fb8382674a8","title":"Program Assistant","description":"Program Summary\n\nChild and Family Services Community Mediation Center (CMC) helps individuals and organizations throughout WNY to have difficult conversations through mediation, conflict coaching, and Restorative Justice initiatives toward peaceful and meaningful solutions and resolving disagreement. CMC is part of a statewide network of Community Dispute Resolution Centers that provides free and low-cost dispute resolution programs that support disputing parties to develop their own solutions to matters that might otherwise bring them to court or have already put them in litigation.\n\nPosition Summary:\n\nThis Program Assistant combines general administrative support for the operations team and program associate functions, such as providing coverage for community and small claims intake, managing family court case entry, and supporting case managers with hosting, case closure and mediation as needed.\n\nMajor Responsibilities/Activities:\n\nAdministrative:\n\nProvide additional coverage for intake specialist through answering and addressing incoming calls and monitoring the Mediate e-mail\nRetrieve referrals and create electronic case records for family court cases, and assist with case closure as needed, with great attention to detail\nAssist operations manager with the management of invoices, billing, and voucher payments\nAssist operations coordinator with volunteer and case record management and reporting\nAssist the operations team with development, review, and revision of SOPs\nAssist with office management duties for Jamestown and other satellite offices\n\nScreening & Intake:\n\nTalking with members of our community about their disputes and explaining our services by phone or in-person. This includes supporting individuals as they share emotional and difficult stories about conflict that is taking a toll on their day-to-day life.\nScreening parties to determine the appropriateness of a matter for mediation and/or ability of a party to effectively engage in the mediation or conflict coaching process\nAssisting with the tracking, management and closing of cases\n\nOther Responsibilities:\n\nHosting sessions either virtual or in-person at our CMC offices in Jamestown or other satellite offices as needed\nParticipate in mediation training and apprenticeship program, and mediate as needed\nMaintain CLM database and MDR files\nModel and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions;\n\nMinimum Requirements:\n\nA High School Diploma/GED or equivalent knowledge and experience with conflict resolution and direct client service.\nExperience in mediation, conflict resolution, and/or working with people in high conflict situations.\nExcellent interpersonal engagement skills that can put people at ease quickly over the telephone and in person.\nAvailable to work altered schedule including evening or weekend hours from time to time as needed.\nProficiency in Microsoft Office programs and online conferencing platforms.\nA demonstrated ability to work independently and within a team-based environment.\n\nPhysical Requirements:\n\nMust be able to access multi-level buildings\nWillingness and ability to travel to and work in a variety of settings, including virtually, within CFS office, courts and community offices\nMust be able to read, speak and write in English\n\nShift Information: 35 hours per week, 9:00AM - 4:30PM Monday through Friday. Available to work altered schedule including evening or weekend hours from time to time as needed.\n\nCompetitive Pay Range of $23-$25 per hour based on education and experience\n\nCFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.\n\nPaid Time Off (PTO)\n–20 PTO Days (25 Days After Five Years of Employment)\n–14 Paid Holidays (includes 2 flex holidays)\n– Bereavement: Four Paid Days\n– Paid Jury Duty\nEmployer Paid Life Insurance\nMedical, Two Plan Options\nDental, Two Plan Options\nVision Insurance\nWellness Program and Incentives\nHealth Savings Account (HSA) and Quarterly Employer-Contributions\nHealthcare Flexible Spending Account (FSA)\nDependent Care FSA\nEmployee Referral Bonus\nQualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)\n403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year)\n\nChild & Family Services is an Equal Opportunity Employer:\n\nChild & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Child","rawCompany":"child","city":"Jamestown","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-29T11:18:17.434Z","occupations":[{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"23-1022.00","title":"Arbitrators, Mediators, and Conciliators","slug":"arbitrators-mediators-and-conciliators"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"624110","title":"Child and Youth Services","slug":"child-and-youth-services"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Assistant","description":"Program Summary\n\nChild and Family Services Community Mediation Center (CMC) helps individuals and organizations throughout WNY to have difficult conversations through mediation, conflict coaching, and Restorative Justice initiatives toward peaceful and meaningful solutions and resolving disagreement. CMC is part of a statewide network of Community Dispute Resolution Centers that provides free and low-cost dispute resolution programs that support disputing parties to develop their own solutions to matters that might otherwise bring them to court or have already put them in litigation.\n\nPosition Summary:\n\nThis Program Assistant combines general administrative support for the operations team and program associate functions, such as providing coverage for community and small claims intake, managing family court case entry, and supporting case managers with hosting, case closure and mediation as needed.\n\nMajor Responsibilities/Activities:\n\nAdministrative:\n\nProvide additional coverage for intake specialist through answering and addressing incoming calls and monitoring the Mediate e-mail\nRetrieve referrals and create electronic case records for family court cases, and assist with case closure as needed, with great attention to detail\nAssist operations manager with the management of invoices, billing, and voucher payments\nAssist operations coordinator with volunteer and case record management and reporting\nAssist the operations team with development, review, and revision of SOPs\nAssist with office management duties for Jamestown and other satellite offices\n\nScreening & Intake:\n\nTalking with members of our community about their disputes and explaining our services by phone or in-person. This includes supporting individuals as they share emotional and difficult stories about conflict that is taking a toll on their day-to-day life.\nScreening parties to determine the appropriateness of a matter for mediation and/or ability of a party to effectively engage in the mediation or conflict coaching process\nAssisting with the tracking, management and closing of cases\n\nOther Responsibilities:\n\nHosting sessions either virtual or in-person at our CMC offices in Jamestown or other satellite offices as needed\nParticipate in mediation training and apprenticeship program, and mediate as needed\nMaintain CLM database and MDR files\nModel and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions;\n\nMinimum Requirements:\n\nA High School Diploma/GED or equivalent knowledge and experience with conflict resolution and direct client service.\nExperience in mediation, conflict resolution, and/or working with people in high conflict situations.\nExcellent interpersonal engagement skills that can put people at ease quickly over the telephone and in person.\nAvailable to work altered schedule including evening or weekend hours from time to time as needed.\nProficiency in Microsoft Office programs and online conferencing platforms.\nA demonstrated ability to work independently and within a team-based environment.\n\nPhysical Requirements:\n\nMust be able to access multi-level buildings\nWillingness and ability to travel to and work in a variety of settings, including virtually, within CFS office, courts and community offices\nMust be able to read, speak and write in English\n\nShift Information: 35 hours per week, 9:00AM - 4:30PM Monday through Friday. Available to work altered schedule including evening or weekend hours from time to time as needed.\n\nCompetitive Pay Range of $23-$25 per hour based on education and experience\n\nCFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment.\n\nPaid Time Off (PTO)\n–20 PTO Days (25 Days After Five Years of Employment)\n–14 Paid Holidays (includes 2 flex holidays)\n– Bereavement: Four Paid Days\n– Paid Jury Duty\nEmployer Paid Life Insurance\nMedical, Two Plan Options\nDental, Two Plan Options\nVision Insurance\nWellness Program and Incentives\nHealth Savings Account (HSA) and Quarterly Employer-Contributions\nHealthcare Flexible Spending Account (FSA)\nDependent Care FSA\nEmployee Referral Bonus\nQualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)\n403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year)\n\nChild & Family Services is an Equal Opportunity Employer:\n\nChild & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.\n\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-08-29T11:18:17.434Z","dateModified":"2026-08-29T11:18:17.434Z","hiringOrganization":{"@type":"Organization","name":"Child","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Jamestown","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"abc87be63dd59fb8382674a8"},"url":"https://jobsearcher.com/jobs/abc87be63dd59fb8382674a8"}}