{"schemaVersion":"jobsearcher.job.v1","id":"abb50d43ef93cdf94ba782f7","url":"https://jobsearcher.com/jobs/abb50d43ef93cdf94ba782f7","canonicalUrl":"https://jobsearcher.com/jobs/abb50d43ef93cdf94ba782f7","title":"Customer success operations","description":"Overview Watershed is looking for a highly motivated and analytically strong member to join our Customer Success Operations team. This role sits at the intersection of strategy, analytics, and systems, translating business needs into scalable operational frameworks and data-driven decision making to support our growing Customer Success, Advisory, and Support teams.\r\nResponsibilities Drive cross-functional initiatives that improve implementation, customer retention, expansion, and overall customer value, using data, systems, and operational design to scale the Customer organization.\r\nPartner with leaders across Customer Success, Support, RevOps, and Product to design and evolve scalable operating models for the Customer organization, including: Organizational design and customer engagement models\r\nTarget setting and performance frameworks\r\nHeadcount and capacity planning\r\nDevelop customer data models, reporting, and analytics that combine CRM, product usage, and operational data to provide visibility into retention, expansion, product adoption, and team performance, and surface risks and opportunities for leadership.\r\nBuild and operate retention forecasting and predictive analytics, including forecasting methodology, models, and recurring forecasting cadences.\r\nDesign and build operational systems, automation, and AI-driven workflows that improve how Customer teams manage accounts, analyze data, and deliver customer outcomes at scale.\r\nTranslate business needs into scalable system, data, and automation solutions, partnering closely with systems and data teams to implement improvements.\r\nDesign and implement operational workflows across the customer lifecycle, including post-sale handoffs, onboarding, and ongoing customer engagement.\r\nLead territory planning, book balancing, and segment-level operational improvements to ensure teams are structured effectively as the customer base grows.\r\nLead core Customer operating cadences in partnership with leadership, including forecasting reviews, customer performance reviews, QBRs, and planning cycles.\r\nCreate and maintain clear operational documentation, frameworks, and enablement materials that support consistent execution across teams.\r\nQualifications Highly technical operator mindset with 6+ years in high-growth SaaS environments, driving strategy, analytics, and systems across Customer Success, Revenue Operations, or other GTM functions.\r\nStrong analytical depth, experience working with large datasets related to retention, expansion, product usage, or customer health, and building analytical models that inform operational and strategic decisions.\r\nComfort with operational systems and data infrastructure, such as Salesforce, BI tools (e.g., Sigma, Looker), data warehouses (e.g., BigQuery), SQL, APIs, or automation tools.\r\nExperience designing and improving operational systems and workflows, identifying opportunities to automate processes and improve team productivity.\r\nTrack record of translating complex data and operational insights into clear, actionable recommendations for senior leadership.\r\nExcellent cross-functional collaboration skills, partnering effectively across Customer, Product, Data, and GTM teams.\r\nInterest in leveraging automation and emerging technologies such as AI to improve how customer organizations operate and make decisions.\r\nLocation & Work Arrangement This role can be based in our New York or San Francisco offices. Employees are expected to work from an office 4 days per week.\r\nCompensation Range $154,160 – $188,000\r\nJ-18808-Ljbffr","company":"SupportFinity","rawCompany":"supportfinity","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-06-28T01:02:21.496Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"},{"code":"11-2022.00","title":"Sales Managers","slug":"sales-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer success operations","description":"Overview Watershed is looking for a highly motivated and analytically strong member to join our Customer Success Operations team. This role sits at the intersection of strategy, analytics, and systems, translating business needs into scalable operational frameworks and data-driven decision making to support our growing Customer Success, Advisory, and Support teams.\r\nResponsibilities Drive cross-functional initiatives that improve implementation, customer retention, expansion, and overall customer value, using data, systems, and operational design to scale the Customer organization.\r\nPartner with leaders across Customer Success, Support, RevOps, and Product to design and evolve scalable operating models for the Customer organization, including: Organizational design and customer engagement models\r\nTarget setting and performance frameworks\r\nHeadcount and capacity planning\r\nDevelop customer data models, reporting, and analytics that combine CRM, product usage, and operational data to provide visibility into retention, expansion, product adoption, and team performance, and surface risks and opportunities for leadership.\r\nBuild and operate retention forecasting and predictive analytics, including forecasting methodology, models, and recurring forecasting cadences.\r\nDesign and build operational systems, automation, and AI-driven workflows that improve how Customer teams manage accounts, analyze data, and deliver customer outcomes at scale.\r\nTranslate business needs into scalable system, data, and automation solutions, partnering closely with systems and data teams to implement improvements.\r\nDesign and implement operational workflows across the customer lifecycle, including post-sale handoffs, onboarding, and ongoing customer engagement.\r\nLead territory planning, book balancing, and segment-level operational improvements to ensure teams are structured effectively as the customer base grows.\r\nLead core Customer operating cadences in partnership with leadership, including forecasting reviews, customer performance reviews, QBRs, and planning cycles.\r\nCreate and maintain clear operational documentation, frameworks, and enablement materials that support consistent execution across teams.\r\nQualifications Highly technical operator mindset with 6+ years in high-growth SaaS environments, driving strategy, analytics, and systems across Customer Success, Revenue Operations, or other GTM functions.\r\nStrong analytical depth, experience working with large datasets related to retention, expansion, product usage, or customer health, and building analytical models that inform operational and strategic decisions.\r\nComfort with operational systems and data infrastructure, such as Salesforce, BI tools (e.g., Sigma, Looker), data warehouses (e.g., BigQuery), SQL, APIs, or automation tools.\r\nExperience designing and improving operational systems and workflows, identifying opportunities to automate processes and improve team productivity.\r\nTrack record of translating complex data and operational insights into clear, actionable recommendations for senior leadership.\r\nExcellent cross-functional collaboration skills, partnering effectively across Customer, Product, Data, and GTM teams.\r\nInterest in leveraging automation and emerging technologies such as AI to improve how customer organizations operate and make decisions.\r\nLocation & Work Arrangement This role can be based in our New York or San Francisco offices. Employees are expected to work from an office 4 days per week.\r\nCompensation Range $154,160 – $188,000\r\nJ-18808-Ljbffr","datePosted":"2026-06-28T01:02:21.496Z","dateModified":"2026-06-28T01:02:21.496Z","hiringOrganization":{"@type":"Organization","name":"SupportFinity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"abb50d43ef93cdf94ba782f7"},"url":"https://jobsearcher.com/jobs/abb50d43ef93cdf94ba782f7"}}