{"schemaVersion":"jobsearcher.job.v1","id":"aba78e14b24720bb5441bee8","url":"https://jobsearcher.com/jobs/aba78e14b24720bb5441bee8","canonicalUrl":"https://jobsearcher.com/jobs/aba78e14b24720bb5441bee8","title":"CX Solution Architect","description":"Description: About the Job This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved. • Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains, • 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams. • Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable • Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems, • Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends, • Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership, • Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX), • Experience in working with team based in multiple time zones, • Innovation Mindset Qualifications: • Industry led CX Consulting led selling, Advisory & Transformation Experience, • 5+ years of Salesforce ecosystem experience, • At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG) • Ability to manage CXOs and customer stakeholders NICE TO HAVE: • CX related Certification e.g. Salesforce, ServiceNow etc. • Ability to create new business opportunities across several industry domains Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value • Managing all the stakeholders (customer, TCS management, partner) for alignment • Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers Salary range: $220,000 - $240,000 a year #LI-MG2","company":"Tephra","rawCompany":"tephra","city":"Chicago","state":"IL","isRemote":false,"isActive":true,"createdAt":"2026-06-26T03:03:50.963Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"41-9031.00","title":"Sales Engineers","slug":"sales-engineers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"CX Solution Architect","description":"Description: About the Job This is a leadership role with TCS ESU (TSS) and involves highly satisfying work in the field of proactive value creation and problem solving for stakeholders involved. • Experience across industry verticals, especially, Technology/Hi Tech, Software, Professional Services, MFG & with the flexibility & initiative to take up other industry domains, • 13+ years of experience in direct selling IT (preferably Salesforce and/or cloud) services (consulting, application, analytics, and business process services,) preferably working in a leading IT services and products firm with prior experience of working with offshore teams. • Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Lead the strategic design and implementation of CPQ solutions, with an emphasis on CPQ and integration with SAP/Oracle when applicable • Industry Specific Go to Market, Consulting and Advisory working with Customers identifying and solving business problems, • Multiple transformation program experience in one or more of the following industries: Technology/Hi Tech, Software, Professional Services, MFG with in-depth understanding of Industry domain and Trends, • Excellent articulation skills and ability to pitch to CXOs on Innovation and Thought Leadership, • Ability to manage diverse team and project stake holders (Customer & TCS management, Salesforce, ServiceNow, Oracle CX), • Experience in working with team based in multiple time zones, • Innovation Mindset Qualifications: • Industry led CX Consulting led selling, Advisory & Transformation Experience, • 5+ years of Salesforce ecosystem experience, • At least 1 industry domain experience (Technology/Hi Tech, Software, Professional Services, MFG) • Ability to manage CXOs and customer stakeholders NICE TO HAVE: • CX related Certification e.g. Salesforce, ServiceNow etc. • Ability to create new business opportunities across several industry domains Design and architect end-to-end customer experience solutions leveraging CX platform capabilities (Sales, Service, CPQ, Experience Cloud, etc.) • Responsible for generating demand, while leveraging our portfolio of solutions and services for our customers, aligning with business stakeholders to articulate business objectives and achievable value • Managing all the stakeholders (customer, TCS management, partner) for alignment • Working in collaboration with our subject matter experts and account teams to bring the best possible CX solutions to our customers Salary range: $220,000 - 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