{"schemaVersion":"jobsearcher.job.v1","id":"aba45b4341637c71b2b027d1","url":"https://jobsearcher.com/jobs/aba45b4341637c71b2b027d1","canonicalUrl":"https://jobsearcher.com/jobs/aba45b4341637c71b2b027d1","title":"Front Desk Associate","description":"Summary\r\nThis position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.\r\nLearn more about this agency\r\nDuties\r\nHelp\r\nDuties include but are not limited to\r\nUtilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.\r\nProvides assistance in handling customer complaints, involving management as necessary.\r\nReceives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.\r\nRegisters and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.\r\nReceives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.\r\nEnsures guest security and privacy is maintained at all times.\r\nInteracts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.\r\nInventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.\r\nRuns and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.\r\nAnswers phones and transfers calls to appropriate individuals.\r\nLogs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.\r\nRetrieves Lost and Found items and contacts the guest regarding lost or found items.\r\nRequirements\r\nHelp\r\nConditions of employment Must pass all applicable records and background check.\r\nMust successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.\r\nThis position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.\r\nThis position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.\r\nThe incumbent may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.\r\nMay be required to possess a valid state driver's license. Travel to other Recreational Lodging facilities may be required within the normal scope of duties.\r\nStarting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)\r\nQualifications\r\nResumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.\r\nA qualified candidate must possess: Knowledge of daily front desk operations of a hotel or RV Parks.\r\nKnowledge of basic principles, concepts, standards, and regulations related to hospitality operations.\r\nKnowledge of an automated property management system(s)\r\nSkill in resolving customer complaints.\r\nSkill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).\r\nSkill in basic math.\r\nSkill in reading.\r\nAbility to handle, control, and account for large amounts of cash.\r\nAbility to handle, address and resolve customer complaints.\r\nAbility to communicate effectively both orally and in writing, in English.\r\nEducation\r\nThis position does not have a positive education requirement.\r\nAdditional information\r\nSalary is dependent on experience and/or education.\r\nExecutive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.\r\nSome positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.\r\nCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.\r\nHelp\r\nReview our benefits","company":"Commander, Navy Installations Command","rawCompany":"commander navy installations command","city":"Williamsburg","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:34.416Z","occupations":[{"code":"43-4081.00","title":"Hotel, Motel, and Resort Desk Clerks","slug":"hotel-motel-and-resort-desk-clerks"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"11-9081.00","title":"Lodging Managers","slug":"lodging-managers"}],"industries":[{"code":"721199","title":"All Other Traveler Accommodation","slug":"all-other-traveler-accommodation"},{"code":"721110","title":"Hotels (except Casino Hotels) and Motels","slug":"hotels-except-casino-hotels-and-motels"},{"code":"721214","title":"Recreational and Vacation Camps (except Campgrounds)","slug":"recreational-and-vacation-camps-except-campgrounds"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Front Desk Associate","description":"Summary\r\nThis position is assigned to the Morale, Welfare, and Recreation (MWR) Recreational Lodging Program; Fleet Readiness (N92); Commander, Navy Installations Command (CNIC); Cheatham Annex. The incumbent performs front desk and reservation functions for the MWR Recreational lodging program. Recreational Lodging operations may include Recreational Vehicle Parks, Vacation Rentals (cottages, cabins, single houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts), and/or campgrounds.\r\nLearn more about this agency\r\nDuties\r\nHelp\r\nDuties include but are not limited to\r\nUtilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card.\r\nProvides assistance in handling customer complaints, involving management as necessary.\r\nReceives requests and processes reservations within established guidelines. When rooms/spaces are not available, provides an option to be on a waitlist and/or alternative lodging or RV Parks in the area.\r\nRegisters and assigns rooms/spaces to guests, transmitting and receiving messages, keeping records of occupied rooms/spaces and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.\r\nReceives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.\r\nEnsures guest security and privacy is maintained at all times.\r\nInteracts with guests professionally; answers questions concerning the facility, amenities, and provides information about local attractions.\r\nInventories all keys and any other supplies or amenities maintained at the front desk. Keeps the front desk and lobby area clean and neat.\r\nRuns and prints various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as requested.\r\nAnswers phones and transfers calls to appropriate individuals.\r\nLogs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guest to a different room when required.\r\nRetrieves Lost and Found items and contacts the guest regarding lost or found items.\r\nRequirements\r\nHelp\r\nConditions of employment Must pass all applicable records and background check.\r\nMust successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.\r\nThis position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.\r\nThis position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.\r\nThe incumbent may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.\r\nMay be required to possess a valid state driver's license. Travel to other Recreational Lodging facilities may be required within the normal scope of duties.\r\nStarting May 7, 2025, non-affiliated individuals requesting access will need a REAL ID-compliant driver's license or another acceptable form of identification to access CNRMA Installations. (Review required documents section for more information.)\r\nQualifications\r\nResumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.\r\nA qualified candidate must possess: Knowledge of daily front desk operations of a hotel or RV Parks.\r\nKnowledge of basic principles, concepts, standards, and regulations related to hospitality operations.\r\nKnowledge of an automated property management system(s)\r\nSkill in resolving customer complaints.\r\nSkill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).\r\nSkill in basic math.\r\nSkill in reading.\r\nAbility to handle, control, and account for large amounts of cash.\r\nAbility to handle, address and resolve customer complaints.\r\nAbility to communicate effectively both orally and in writing, in English.\r\nEducation\r\nThis position does not have a positive education requirement.\r\nAdditional information\r\nSalary is dependent on experience and/or education.\r\nExecutive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.\r\nSome positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.\r\nCandidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.\r\nHelp\r\nReview our benefits","datePosted":"2026-07-04T02:46:34.416Z","dateModified":"2026-07-04T02:46:34.416Z","hiringOrganization":{"@type":"Organization","name":"Commander, Navy Installations Command","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Williamsburg","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"aba45b4341637c71b2b027d1"},"url":"https://jobsearcher.com/jobs/aba45b4341637c71b2b027d1"}}